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April 30, 2009

Will The Real Economy Stand Up? : GDP, Consumption, Investment

We haven't done a pure economics data update, refresh and discussion in some time but the confusions, mis-interpretations and reactions to yesterday's advanced GDP numbers would seem to call for it. A couple of things to bear in mind - first off GDP numbers come out in three releases: Advance (which we just got), Preliminary, and Final. Prior quarters are usually revised in future releases as well so, for example, the data for the last two quarters was revised downward. The other thing to bear in mind that the headlines and press coverage are about quarter-to-quarter changes annualized. Finally it's always largely about nominal, not inflation-adjusted, real data. That latter distinction hasn't been as important as it was up until these last three quarters when inflation has turned into deflation but it's still worth bearing in mind. As you may (hopefully) recall we prefer YoY% changes based on real data since it makes seeing the trends, patterns and turning points so much easier that you can literally see the business cycle in operation by eyeball-check. Which means you're a better economist than about 90% of the folks who missed all the calls. For the record our little "borrowed" toolkit has been calling things accurately for at least 3+ years now, in such a way that you can justifiably reach your own conclusions. Which doesn't mean of course that anybody's paid attention to the approach, least of all the markets, but....the YoY meme has gotten widespread adoption in the last 12-18 months. Which is all to the good. BtW - anytime you want to create your own insta-chart the St. Louis Fed provides much of this data in downloadable form and it comes with a great graphics program. Most of what we do you could duplicate entirely by yourselves. While we'd like to keep plowing ahead on business analysis we thought we'd lay out a baseline or three for you to have as a handy reference.

QtQ Comparisions

Let's start with the QtQ data in straight and annualized form for GDP, major components and some breakdowns for Investment. Here we show GDP (two flavors), Consumption and Investment, both QtQ and annualized on the left and Investment (Capex, Eqp/SW and Real Estate) on the right. The embedded tiny table shows the annualized numbers for the last two quarters. Notice the excitement's all about the jump from -4% to +2% on PCE (Consumption). Also notice that the numbers change but the pattern remains the same. Consumption did improve in the sense that it flattened out but Investment fell off a cliff big time. Which is what you'd expect given the normal cyclic structure of the business cycle. One other note - GDPx is GDP net of trade impacts which is something called Purchased GDP, gets away from some of the distortions associated with exchange rate accounting and tells us what happened in the domestic job-creating economy. When inflation and the fall in the dollar was distorting oil prices focusing on GDPx told you what was really going on. Second note - the little table is GDP, PCE, Invest, Capex, Eqp and RE. Notice that business investment is now as bad as RE - tech recovery what tech recovery !

YoY Comparisons

Now let's contrast that with the basis YoY% changes in the real data, and see what that tells us. First off, as you'd hope, the interpretations are not inconsistent but it's far easier to see the pattern and the underlying structural realities. But GDP and Employment have now dropped as badly as at any time since 1980, more steeply and for a longer time. There was indeed an "improvement" in Consumption, it flattened out. Which gets back to the level vs rate distinction that's so critical (Green Shoots vs Self-Arrest: Back to Economic Realities (UPDATED)). But Investment fell off a cliff, driven by a major decline in Industrial Production; nor does it look like it's coming back anytime soon. The bottom sub-chart contrasts GDP and GDPx - you can see that generally they track each other very closely, except for two periods of significant diversion. One of which we've been and are still living in.

For the record real GDP on a YoY basis dropped -2.6% in Q1 compared to -.8% in Q4. For GDPx the numbers are -3.8% and -1.8% respectively. In other words there couldn't be a bigger contrast between the headlines, based on QtQ changes and the realities of the YoY cyclic patterns. For Consumption it was -1.2% in Q1 and -1.5% in Q4 while for Investment it was -24% vs -10% ! This is good news !!??!!

Business Cycles and Alternatives

Just to do a little refresh on the conceptual toolkit we'll repeat a couple of business cycle concept charts so you can re-orient yourselves. This is our version of the Great Circle of Life(Business Cycle) which we've taken apart a couple of times before. Consumption is the engine but people's decisions to buy are based on current income and their views on future income and wealth (that future evaluation happens in the black box we've named confidence, which ironically depends on credit - what it really is is a futures evaluation algorithim !). The result of current situation and future expectations is consumer spending, the primary engine of the economy. Business then goes thru a similar current and futures evaluation process, again involving credit decisions, and decides whether or not to invest and hire. In other words investment and employment are lagging variables that will keep going on down much longer until they begin to recover. But Consumers then factor hiring into their evaluations, looking primarily at real wages and employment changes to reach a judgment about prospects and future spending. Right now we're trapped in a vicious feedback loop where bad news begets more bad news. That consumer spending is getting less worse doesn't mean business will begin hiring and buying equipment or buildings any time soon. The real recovery won't start until those start picking up and that's a long...long way away.

In fact here's where policy enters the picture. (Re-building On A Rock: Policy, Economy & Values, Peace in the Public Square: the 100 Days and Re-emergence of Civitas) We were in a serious recession until September when it almost turned into a Depression with the collapse of the credit markets. Now we're back in the Great Recession which is NOT going to be V-shaped but will at best be U-shaped, with continuing downside risks of turning into a Japanese-like malaise or L-shaped recovery. The shallow V-recovery (purple) is a dead idea, so far policy has been aggressive, massive and skilled so the Depression (red) is off the table though a malaise is still a risk (shallower red). The extended semi-mild downturn (Yellow) is probably out of reach so we're looking at an extended period of low and slow recovery with poor investing and terrible hiring (Black). We probably at this point could move the "You Are Here" market farther along into the "bottoming" process and be accurate but the rest of this chart holds up well.

Readings and Introductions

If you'd like to beef up you background we have three books to recommend:

1. Ahead of the Curve: A Commonsense Guide to Forecasting Business And Market Cycle by Joseph H. Ellis

2. The Irwin Guide to Using the Wall Street Journal by Michael Lehmann

3. Macroeconomics by N. Gregory Mankiw

As well as these prior posts that explore the Business Cycle in more depth:

Key Postings I: the Economic Assessment & Outlook Toolkit.

That's a comprehensive listing of a whole bunch of posts on the cycle, economic data, current situation as of posting date and outlooks. And, just to put some points (of data) on this discussion, here's a table of the last five quarters of GDP data. YOU decide whether those numbers match the headlines !

Meanwhile you might want to keep reading as we've tunneled down into some more breakdowns on the economic situation and outlook after the break. One of the benefits of taking that deeper dive is that you'll learn that ALL of our current problems were explicitly visible months, quarter and even years before the crap hit the impeller and the headlines went to doomsday. Gee, what lessons can we draw that apply to yesterday's ? One can only wonder.

 

Consumption Outlook

We mentioned above that the two primary drives of future Consumption decisions are real wages and employment - specifically the changes in both. Now Employment was included in the first YoY graphic. The top sub-chart here shows Consumption vs. Real Wages vs W+E (the sum of the YoY% changes in Wages and Employment). Notice that we got a bump up in Wages as inflation has come down. Which in turn led, we think, to the flattening of the decrease in Consumption. Unfortunately we're at the point where the increases in wages from deflation are going to be out-weighted by the decreases in employment demand. The biggest risk we face to maintaining Consumption is that W+E will begin turning down. Keep your eye on that. The other side of the house is business capital spending and the second sub-chart contrasts GDP vs Industrial Production vs Invest(Capex) vs Real Estate. The key take-away here is that Capex is NOW in the tank along with RE !

Component Comparisons

To reinforce and investigate those concerns we broke up Consumption and Investment into their component parts, unfortunately only since 1994 since that's the data we had readily available. All three components of Consumption (Durables, non-Durables, Services) are as bad as they've been or worse since 1990 ! In fact, broken down, the uptick is concentrated in Durables while Services shows the first significant deterioration ever. If you wondered why nurses are being laid off and Healthcare ain't a safety sector now you know.

As for Investment, as our friend Calculated Risk keeps pointing out Real Estate leads the cycle. But it's been in the crapper or at least headed down since '04- too bad nobody paid any attention. Think about that for a minute - the Wall St. craziness with new divisions, investments, excess leverage, etc. etc. happened in '06 and '07 but RE was clearly roadkill beginning in early '06. With all the excess inventory it'll be a LONG time before it turns around. Capex headed down in '06 and fell of a cliff at the beginning of '08. Commercial RE (Structures) follows the cycle as a lag and is behaving exactly like CR said it would and as these charts illustrate.

THERE SHOULD LITERALLY HAVE BEEN NO SURPRISES FOR ANYONE.

All the current headline problems were visible in the data long before the problems became so obvious and acute that everybody paniced.

April 24, 2009

The Reset Marches On: Economy and Market Update (Updates)

Well "green-shoot" optimism continues to triumph among the talkerati if not among my neighbors or, according to polls, among the general population. Which has kept the markets up so far, despite a big down gap last Mon. The interesting thing is that when you de-construct the actual data there's no sign of the kinds of improvements necessary to sustain things and the markets continue to suffer from slow leaks. We want to get on with thinking about the business issues all this raises but are going to pause for another "brutal realities" interrupt to review some of the evidence but in a slightly different way. As usual there's plenty of reading for skimming but our normal more technical graphics and explanations are down there rather than here in the summary/intro section. Instead we'd like to give our warnings some more emotional oopmh and hopefully bring them home that way more convincingly. Fortunately we're not the only ones seeing what we're seeing as this week's Economist cover points out - and in one fell swoop captures the entire message IOHO ! In the readings you'll everybody from Geithner to Immelt talk about the details of the bright shiny thing followed by some tunneling down into some higher-frequency indicators like Employment, Housing and Credit. Words like "unprecedented in modern" times are being used, or "economic crisis resetting capitalism". Back down to earth the crisis continues to worsen on a worldwide basis which raises some interesting challenges for the energy industry and the folks responsible for keeping the wheels on the trade policy wagon so we don't make it worse.

[Technology Mechanics: just a note - for some reason clicking on the graphics hangs up on YouTube but you can find the actual vidclips in the blue-highlighted entries discussing them and those seem to be working. Since a major part of my message here is the vidclips please feel free !]

Employment vs Earnings

Another recurring mantra is the notion that earnings aren't as bad as expected. Well that depends on who you ask. For example as we and many others keep pointing out the Banks earnings (despite the stress test results announced today and discussed below) are bat guano with worse to come as credit deteriorates and defaults and loss rates go up. Then there's the problem the even the exemplary folks (Apple, Amazon, et.al.) who turned in decent performances still saw lower revenues (not to mention that MSFT turned in the worst performance in it's history), offered up negative outlooks where they said anything and overall weren't very encouraging. Especially the industrial firms. The other little thing that's snuck by folks is the tiny little challenge of whether or not these were improvements in conditions, improved business performance or just plain 'ol slash and burn. Judging from the real employment numbers (continuing claims are setting records) the answer is slash and burn - translation: earnings were as "good" (poor) as they were because of short-term and ill-thought cost costing not because of fundamental improvements. Fortunately one tech tool provides useful access to a clever little summary of how most companies are going about it - click and see. Pretty funny if you can stop crying long enough to laugh.

Jobs vs Spending: Then What ?

Given that everybody's hunkered down in the bunkers and reducing their spending anyway you'd expect consumer spending to be retracting. Add in the layoff and fears of same and you end up with a whole new dynamic. Like we said continuing unemployment claims are abysmal. Down in the readings you'll find the latest edition of of high-frequency indicators that look at Consumption, Investment and Future Demand. Click on thru this other little vidclip to get a better grasp of the realities (call it an intuitive look at consumer confidence and spending plans if you like) as most people see them. Then take a careful look at the charts in the next section. A few high points - New Home Sales are still down ~ 40% YoY, while consumption and retail sales aren't dropping as fast there still as bad as they've been post-WW2, harbingers of investment like Industrial Production and capital goods orders however are continuing to accelerate downward (significantly in fact) which means there's no kicker there. And in some ways the most revealing - the sum of YoY changes in real wages and employment turned down. Now that's really important and our favorite short-term, high-frequency indicator because it's so good at look aheads. Employment's been tanking of course but YoY W+E had turned up because of the drop in inflation. Well real wages growth deteriorated a bit and as the labor markets worsen that'll continue. More importantly the drop in Employment swamped, or is beginning to, Wages. Which means what for future consumption - watch the vidclip. Take Scotch and Kleenix.

Which Means What for the Markets ?

Needless to say the themes continue when we try and translate the implications into market impacts, despite all the talking heads have to say about the generational low being behind us. While the accompanying vidclip is an exaggeration we're not down with this. If you believe our arguments on the quality and outlooks for earnings recent optimism is grossly mis-placed, particularly since it was almost entirely driven by finance fantasies (about which we've ranted enough until next time). Basically the markets have come to far too fast without any substance combined with a gross mis-reading of the economic data and the underlying realities of earnings. The markets readings end with two big picture excerpts. One on how to start examining potential candidates by looking for fundamental strengths - needless to say we think the suggestions are consistent with our approach. The other is a discussion of how the major private investment advisers are beginning to re-think their entire approach to advisory services and move from a pure buy-n-hold toward a more thematic and trend driven opportunistic style. Now the old shibboleths took decades to set in so this'll be awhile. But make no mistake this was a "Road to Damascus" moment.

Who You Gonna Believe

Your really need to do some, if not all, of your own homework here instead of letting the talking heads drive you into another corner. We know - it's a little late for that or for Mea Culpas but we are where we are. By way of compare and contrast we give you Milhouse's dad from the Simpsons (around min. 3:50) or so giving us his take on Cramer...of course you can always take another look at Jimmy-boy having it out with the Stewart. Never seen him that polite, contrite or quiet. Oddly enough we'd consider that to have been the only major confessional we've heard but it's as if it never happened. Odd that, wouldn't you say ?. We will mention that this whole show from intro and the not-so-hidden puns and jibes to the storyline offers some relevant moral lessons that are ironic in the extreme. We leave interpretation and application to you however.

By way of compare and contrast we offer up this little table that compares the findings and recommendations from four of our newsletters over the last 3+ years (actually running back closer to 4+ but who's counting). If you'd like a PDF copy that's downloadable for the summary, or for any of the four newsletters here you go. There's actually quite a body of tools and findings that build up over time. Now the intention here is not to brag, or at least not much, but the results have been pretty accurate. And that's not our particular virtue but the results of some simple tools and techniques we "borrowed" here and there that provide about as simple a view of the economy, markets, valuations and business performance as we can manage. Our hope that not only will it be interesting and useful but something you can use and re-use.

  1. BizzX Newsletter Summary

  2. Winter09 Newsletter

  3.  Spring08 Newsletter

  4.  Winter07 Newsletter

  5.  Spring06 Newsletter

 We would however like to suggest that that track record is just a tad better than Jimmy-boys...by a fairly large margin in fact. But you be the judge...and at least consider what we have to say here might be well-grounded as well.

UPDATES:

Continuing our standard practice of refreshing large posts we have several new additions that provide some more context and interpretation (HT Barry Ritholz of Big Picture for some of this !). Three or four key ones as a major of fact. First up is Martin Wolf of the FT (one of the world's great newspapers IOHO - ranking up there with the Economist and ahead of the WSJ and NYT as they now stand !). There are two video clips that are relatively short but trace out the roots, consequences and outlook for the crisis that are as good as anything we've read. Martin concludes by pointing out how crucial government policy and international cooperation is - raising the specter of the significant retreat of globalization as well as fundamental shifts in world trade and financial balances (Reset indeed). To that end we'll refer you to two posts on our other blog on the geo-politics of things (Re-building On A Rock: Policy, Economy & Values, G-20 Persepctives: How Well Do Bears Dance ? (Updated)). He's also got a recent column on why things are still very shaky. Finally there's a recent vidclip from the WSJ/Barron's confirming that the major investment managers see things as we see them - to wit this is a very....very shaky rally indeed. Now as you listen/read this stuff we ask you what are the implications if our dire warnings are becoming common currency ? Interesting indeed. And finally there's this chart from the NYT pointing out how bad this recession is so far - which leads to the next challenge. If we're right and it's still early days how much worse does it get ? Even if Wolf's scariest prognostications don't come true ?

Wolf of the Credit, Balance Sheet and Economic Crisis:

Part I: The Sources of the Problem

Part II: The Long Road to Recovery

Is This Bull Run for Real ? (Barron's)

Why the ‘green shoots’ of recovery could yet wither

Longer excerpt below in the readings. This is another must-read IOHO. And we'll remind you that not only are there a lot of readings but that our normal inventory of economics and market charts are in the readings section since we experimented with humorous substitutions up front :) !


Economic Situation

Geithner: Crisis Unprecedented in Modern Times Treasury Secretary Timothy Geithner said Wednesday the United States bears a substantial share of responsibility for a global economic crisis that could cost the world up to $4 trillion in lost output this year alone.While the crisis started in the U.S., Geithner said its damage has spread widely with serious challenges facing much of the globe."Never before in modern times has so much of the world been simultaneously hit by a confluence of economic and financial turmoil such as we are now living through," Geithner said in remarks to the Economic Club of Washington. Geithner cited the International Monetary Fund's new economic forecast Wednesday that projected global economic output will fall 1.3 percent this year, the first decline in more than six decades. Compared with a normal global growth rate of 4 percent, the lost output could amount to as much as $3 trillion to $4 trillion, he said. Still, there are tentative signs the severity of the downturn was beginning to moderate. Some measures of consumer spending and industrial output had started to stabilize and financial conditions had improved "modestly," Geithner said.It also was encouraging that the U.S. and other countries had responded with unprecedented speed and force to deal with the crisis, but going forward it will be critical for countries not to relent in their efforts to boost economic growth and stabilize their financial systems, he said.

GE Exec Says Economic Crisis Resetting Capitalism The top executive of General Electric Co. said Wednesday he couldn't predict when the recession would end or how bad it will be, but said the global economic crisis has "fundamentally reset" the way companies do business and capitalism itself. Speaking at GE's annual shareholder meeting in Orlando, Florida, following what has been a punishing year for the conglomerate, CEO Jeff Immelt said the downturn was the worst since the Great Depression, and that it would ultimately lead to changes such as greater government involvement in business and a restructuring of the financial services sector that was a root of the crisis. "We are living through history, and I don't mean that in a positive sense," said Immelt, who heads one of the world's largest companies that makes products like jet engines and refrigerators but also has a big financial unit. Immelt told investors "2008 was tough and 2009 is also going to be tough." He added that it was hard to predict "how bad this will be and how long" the recession will last.

Global economy to shrink for first time in 6 decades The world economy is likely to shrink this year for the first time in six decades.The International Monetary Fund projected the 1.3 percent drop in a dour forecast released Wednesday. That could leave at least 10 million more people around the world jobless, some private economists said. "By any measure, this downturn represents by far the deepest global recession since the Great Depression," the IMF said in its latest World Economic Outlook. "All corners of the globe are being affected." The new forecast of a decline in global economic activity for 2009 is much weaker than the 0.5 percent growth the IMF had estimated in January. Big factors in the gloomier outlook: It's expected to take longer than previously thought to stabilize world financial markets and get credit flowing freely again to consumers and businesses. Doing so will be necessary to lift the U.S., and the global economy, out of recession. The IMF's outlook for the U.S. is bleaker than for the world as a whole: It predicts the U.S. economy will shrink 2.8 percent this year. That would mark the biggest such decline since 1946. Among the major industrialized nations studied, Japan is expected to suffer the sharpest contraction this year: 6.2 percent. Russia's economy would shrink 6 percent, Germany 5.6 percent and Britain 4.1 percent. Mexico's economic activity would contract 3.7 percent and Canada's 2.5 percent. Global powerhouse China, meanwhile, is expected to see its growth slow to 6.5 percent this year. India's growth is likely to slow to 4.5 percent.The jobless rate in the United States is expected to average 8.9 percent this year and climb to 10.1 percent next year, the IMF said. Next year, the IMF predicts the world economy will grow again -- but just 1.9 percent. It said this would be consistent with its findings that economic recoveries after financial crises "are significantly slower" than ordinary recoveries typically are. All those factors tend to weigh against prospects "for a speedy turnaround," the IMF said. In 2010, the IMF predicts the U.S. economy will be flat, neither shrinking nor growing. Germany's and Britain's economies, meanwhile, will shrink less -- by 1 percent and 0.4 percent respectively -- it estimates.Others countries, such as Japan, Russia, Canada and Mexico are projected to grow again. And China and India should pick up speed.

Survey: economy declining, but recession abating The economy is still in decline but results from a new economic survey show evidence the recession is abating as more companies see rising demand for their products, taper plans for job cuts and report profit margins on the uptick. The latest quarterly survey by the National Association for Business Economics, set to be released Monday, indicates that the economy is at an inflection point, but not quite a turning point, said Sara Johnson, NABE's lead analyst on the survey and an economist at IHS Global Insight. However, she said, the results show the recession is abating. "Key indicators -- industry demand, employment, capital spending, and profitability -- are still declining, but the breadth of decline is narrowing," she said. The results mirror announcements by the Federal Reserve last week that there were some faint signs of hope that the economy was improving. The Fed said five of its 12 regional banks reported the pace of economic decline was moderating. Still, the NABE survey of companies and trade associations showed that pessimism about U.S. economic growth is rising, as 93 percent of respondents expected real GDP to decline this year. That was worse than 78 percent in the previous survey in January.

A glimmer of hope? THE rays are diffuse, but the specks of light are unmistakable. Share prices are up sharply. Even after slipping early this week, two-thirds of the 42 stockmarkets that The Economist tracks have risen in the past six weeks by more than 20%. Different economic indicators from different parts of the world have brightened. But, welcome as it is, optimism contains two traps, one obvious, the other more subtle. The obvious trap is that confidence proves misplaced—that the glimmers of hope are misinterpreted as the beginnings of a strong recovery when all they really show is that the rate of decline is slowing. The subtler trap, particularly for politicians, is that confidence and better news create ruinous complacency. Optimism is one thing, but hubris that the world economy is returning to normal could hinder recovery and block policies to protect against a further plunge into the depths. Add all this up and the case for optimism fades quickly. The worst is over only in the narrowest sense that the pace of global decline has peaked. Thanks to massive—and unsustainable—fiscal and monetary transfusions, output will eventually stabilise. But in many ways, darker days lie ahead. Despite the scale of the slump, no conventional recovery is in sight. Growth, when it comes, will be too feeble to stop unemployment rising and idle capacity swelling. And for years most of the world’s economies will depend on their governments. Consider what that means. Much of the rich world will see jobless rates that reach double-digits, and then stay there. Deflation—a devastating disease in debt-laden economies—could set in as record economic slack pushes down prices and wages, particularly since headline inflation has already plunged thanks to sinking fuel costs. Public debt will soar because of weak growth, prolonged stimulus spending and the growing costs of cleaning up the financial mess. Welcome to an era of diminished expectations and continuing dangers; a world where policymakers must steer between the imminent threat of deflation while countering investors’ (reasonable) fears that swelling public debts and massive monetary easing could eventually lead to high inflation; an uncharted world where government borrowing reaches a scale not seen since the second world war, when capital controls ensured that savings stayed at home. How to cope with these dangers? Certainly not by clutching at scraps of better news. That risks leading to less action right now.

Why the ‘green shoots’ of recovery could yet wither Is the worst behind us? In a word, No. The rate of economic decline is decelerating. But it is too soon even to be sure of a turnround, let alone of a return to rapid growth. Yet more remote is elimination of excess capacity. Most remote of all is an end to deleveraging. Complacency is perilous. These are still early days.As the Organisation for Economic Co-operation and Development noted in its recent Interim Economic Outlook, “the world economy is in the midst of its deepest and most synchronised recession in our lifetimes, caused by a global financial crisis and deepened by a collapse in world trade”. In the OECD area as a whole, output is forecast to contract by 4.3 per cent this year and 0.1 per cent in 2010, with unemployment rising to 9.9 per cent of the labour force next year. By the end of 2010, the “output gap” – a measure of excess capacity – is forecast to be 8 per cent, twice as large as in the recession of the early 1980s.In the US, the rate of decline of manufactured output compares with that of the Great Depression. Japan’s output of manufactures has already fallen by almost as much as in the US during the 1930s (see chart). The disintegration of the financial system is, arguably, worse than it was then.If the world experiences a “Great Recession”, rather than a Great Depression, the scale of policy support will be the explanation. Three of the world’s most important central banks – the Federal Reserve, the Bank of Japan and the Bank of England – have official rates close to zero and have adopted unconventional policies. It would be impossible for such activism to have had no effect. We can indeed see partial normalisation of financial markets, with a marked reduction in spreads between riskier and less risky assets (see charts).We can say with some confidence that the financial system is stabilising and the rate of decline in demand is slowing. But this global recession is different from any other since the second world war. Its salient characteristic is uncertainty.Consider obvious perils: given huge excess capacity, a risk of deflation remains, with potentially dire results for overindebted borrowers; given the rising unemployment and huge losses in wealth, indebted households in low-saving countries may raise their savings rates to exceptional levels; given the collapse in demand and profits, cutbacks in investment may be exceptionally prolonged and severe; given massive and persistent fiscal deficits and soaring debt, risk aversion may lead to higher interest rates on government borrowing; and given the flight from riskier borrowers, a number of emerging economies may find themselves in a vicious downward spiral of weakening capital inflow, falling output and reductions in the quality of assets.In short, as Stephen King and Stuart Green of HSBC note in a recent report, the exceptional dynamics of this crisis suggest a healthy scepticism about the timing and speed of recovery. What is most disturbing, moreover, is the scale of the policy action required to halt this downward spiral. This raises the big question: how and when might the world return to normality, with sustainable fiscal positions, strongly positive short-term official interest rates and solvent financial systems? That Japan has failed to achieve this over 20 years is surely frightening.What I find most disturbing of all is the reluctance to admit the nature of the challenge.

Key Indicators: Housing, Employment

Housing Activity Forecast (CalcRisk) Reuters is quoting Freddie Mac chief economist Frank Nothaft as saying that he believes U.S. housing sales are near a bottom. Nothaft also said about one-third of all sales were foreclosure resales. I disagree with Nothaft's forecast. My view is: ·  New home sales are at or near a bottom. ·  Existing home sales will fall further. Since there are far more existing home sales than new home sales, I expect that total sales activity will decline further. Note: Please do not confuse a bottom in new home sales activity with a bottom in existing home prices. Please see: Housing: Two Bottoms

The Elusive Housing “Fair Value” Over the past few years, I have frequently referred to US housing as over priced and over valued by traditional metrics. These include: Median Income vs Median Home Price (mentioned yesterday), Ownership Costs vs Renting Costs, Market Value of Housing as a percentage of GDP, Housing Inventory Supply vs Sales Rates During the Housing boom and credit bubble, prices moved several standard deviations away from the norm to extremely over bought, over valued levels. As prices have come down, these metrics are getting closer to typical levels. They remain elevated, but no longer outrageously so, as they revert back to historic means. Those who are now calling a housing bottom (despite having done so for years) are finding comfort in this mean reversion. They shouldn’t — and for three reasons. The first is that asset classes which become wildly over-priced do not merely revert to the mean — they tend to carom straight through the mean, eventually becoming significantly under-valued. You see, if you only spend time above the mean trend line, and never below it, well then, that cannot possibly be the “mean” — the line down the middle. Second, we know the recession plus a glut of foreclosed homes creates a “self-reinforcing cycle.” Job losses and income decreases lead to more distressed sales, with prices especially pressured. Falling prices make put mortgage holders underwater — holding homes worth less than the mortgage. This leads to walkaways, jingle mail, and even more foreclosures. All of this adds up to an even greater excess supply of homes for sale. More supply equals lower prices. The entire vicious cycle continues. But the third issue is the biggest one of all. Its something we touched upon previously in NAR Housing Affordability Index is Worthless. None of the factors outside of price and interest rates are constructive to home sales. Outside of the $8,000 buyers tax credit, all of the rest of the factors impacting sales are deeply in the red:

Employers Make Cuts Despite Belief Upturn Is Near Starting May 1, Kitchen & Bath Center, a maker of cultured marble and granite, will stop offering employees health care. In March, the company did away with its 401(k) program, and before that it placed employees on reduced schedules. It's all an effort by the Fort Walton Beach, Fla., company to manage costs, even after downsizing from 250 workers to just 60. Although Butch Meyer, vice president of manufacturing, believes the economy will start to recover in the next 12 months to 18 months, he says the recent cuts were a "dire necessity." But there have been consequences. When the company announced it was dropping health-care benefits, one employee resigned, and Mr. Meyer worries that more could follow suit.The belief that an upturn is coming but cuts are required now is echoed by companies across the country. A new Hewitt Associates survey of 518 large U.S. companies found that 54% believe the economic upturn will begin at the end of 2009 or early 2010. Nonetheless, a large percentage have plans for further layoffs, salary reductions, medical-benefit cuts and changes in 401(k) matches.Hewitt's survey found, for example, that 25% of companies are considering layoffs in the near future. Similarly, a survey conducted by the Society for Human Resource Management of 467 members found that 24% were very likely to implement layoffs over the next six months. But some wonder whether layoffs make sense with a possible recovery around the corner. "It's a long-term solution applied to a short-term problem," says Jim Bloomer, a principal in Hewitt's talent and organization consulting practice. Late-recession layoffs often cost companies more money because of severance fees and later retraining and search costs, as well as productivity losses, Mr. Bloomer says. Even the employees who retain their jobs will keep feeling pinched. Hewitt's survey found that 32% of the companies surveyed are considering increasing employee health-care cost-sharing, and 19% may reduce medical benefits. Similarly, a survey released earlier this week by Watson Wyatt Worldwide Inc. of human-resources executives at 141 U.S.-based companies found that 26% of respondents expect their companies to raise employee contributions to health-care premiums over the next year.

Key Indicators: Credit Markets

Subprime Loans, Corporate-Style, Will Fuel Defaults The loans went to borrowers who might never before have been allowed to borrow. When they found repayment difficult, they were permitted to refinance their loans, generating fees for the lenders and postponing the ultimate reckoning. Then the credit markets turned and both the borrowers and lenders were in deep trouble.So it went with the subprime mortgage crisis. And so it is now going with corporate loans and bonds. It appears that defaults on leveraged loans and corporate bonds will soon rise to levels not seen since the Great Depression. If that does happen, a wave of corporate bankruptcies will deal another blow to the American economy, and present the Obama administration with more painful decisions about possible bailouts — bailouts that could be made directly or indirectly by persuading bailed-out banks to make loans that might not seem wise to the bankers. One reason for the rise in defaults is that this is a severe recession. But it is not the principal one.Junk, circa 2009, is the worst junk ever. Calculations by Moody’s Investors Service show that as of the beginning of April, a record 27 percent of speculative-grade debt issuers had a rating on their senior debt ranging from Caa down to C. These are the lowest rungs of credit quality — rungs that once rendered a borrower ineligible for a loan. The default rate on leveraged loans and speculative grade bonds is rising rapidly.

Bank Lending Keeps Dropping Lending at the biggest U.S. banks has fallen more sharply than realized, despite government efforts to pump billions of dollars into the financial sector. According to a Wall Street Journal analysis of Treasury Department data, the biggest recipients of taxpayer aid made or refinanced 23% less in new loans in February, the latest available data, than in October, the month the Treasury kicked off the Troubled Asset Relief Program. The total dollar amount of new loans declined in three of the four months the government has reported this data. All but three of the 19 largest TARP recipients with comparable data originated fewer loans in February than they did at the time they received federal infusions. The Journal's analysis paints a starker picture of the lending environment than the monthly snapshots released by the government and is a reminder of the severity of the credit contraction. One reason for the disparity: The Treasury crunches the data in a way that some experts say understates the lending decline. Using the same raw data, the Journal's analysis focused on the total amount of new loans by the 21 banks, a more comprehensive measure. In February, that total fell 4.7% from January, more than double the government's estimate of the decline in the median. The Treasury hasn't released its own tally of the October to February decline. The level of lending is an important factor in determining how fast the economy will turn around. It's also key for the government in deciding whether to allow individual banks to repay federal funds. If the Treasury believes doing so will diminish the economy's lending capacity, it could take a hard line on repayments. Banks defend their lending, saying they're eager to issue new loans, refinance existing ones and modify those in danger of default. Complicating their efforts, bank executives say, is a decline in demand among consumers and businesses. The lending data indicate that consumer loans, especially mortgage refinancings, are accounting for an increasing portion of bank lending. In February, nearly half of lending by the 21 banks was to consumers, up from about one-quarter in October. But excluding mortgage refinancings, consumer lending dropped by about one-third between October and February. Commercial lending slumped by about 40% over that period, the data indicates.

Why banks (still) aren't lending Banks need to stop the charade, ignore the political and public pressure and admit they're not lending. It's not because they don't want to, but because it's bad business. Don't think so? Take this pop quiz. Bank of America (BAC, news, msgs) posted smashing first-quarter profits and its chief executive, Ken Lewis, said the Charlotte, N.C., company is lending as if the good times never ended. So, in the bank's conference call, which of the following statements did Lewis make? A. "Credit is bad, and we believe credit is going to get worse before it will eventually stabilize and improve." B. "Even our internal economists are a little at odds as to the timing (of the recovery), with some seeing recovery earlier (than year's-end)." C. "We believe unemployment won't peak until next year at somewhere in the high single digits." D. All of the above. E. None of the above. For a CEO whose bank is lending as if it's 2006, you might be surprised that the Lewis who proclaims to be bullish on loans is bearish on the economy. The answer is D.There's only one problem. No bank CEO can reconcile more lending with a deteriorating economy -- especially one in which economic conditions are the worst they've been in generations. But that's exactly the claim the bank chief is making. Lewis described a deep recession that's going to be here for months. Still, Bank of America touts that it's "helping" homeowners and small businesses with new loans. It claims to have added 45,000 customers and provided them credit. The reality, however, is less impressive: Bank of America loaned $183 billion during the quarter, up just 1.6% from the last quarter of 2008, when lending took a big dive industrywide. This isn't to single out Bank of America. All of the major big banks, including Wells Fargo (WFC, news, msgs), JPMorgan Chase (JPM, news, msgs) and Citigroup (C, news, msgs) have been doing the credit double-talk that goes something like this: These are terrible conditions to be lending in, but we're lending in them without risk. If those claims sound a little too good to be true, it's because they are. Almost all the big banks that have taken cash from the Troubled Asset Relief Program have curtailed lending, according to The Wall Street Journal.

AmEx Customers Leave Cards at Home  American Express Co.'s customers reduced spending by 16% in the first quarter, sending the company's quarterly net income down 56%. In addition to cutbacks in spending, American Express also is being hit hard by rising delinquencies as higher unemployment and a slumping U.S. economy take their toll on even the company's high-end customers. Rapidly souring credit-card loans forced the company to increase its loss reserve by 49%. American Express reported first-quarter net income of $437 million, or 31 cents a share, down from $991 million, or 85 cents a share, in the year-earlier period. The results are a stark reminder of how the on-going economic crisis, initially triggered by cash-strapped homeowners with poor credit, has spread to even well-heeled consumers as joblessness and economic insecurity surge.

IMF Says Global Losses From Credit Crisis May Reach $4.1 Trillion by 2011  Worldwide losses tied to rotten loans and securitized assets may reach $4.1 trillion by the end of 2010 as the recession and credit crisis exact a higher toll on financial institutions, the International Monetary Fund said. Banks will shoulder about 61 percent of the writedowns, with insurers, pension funds and other nonbanks assuming the rest, the Washington-based lender said in a report released today on the state of the global financial system. The fund projected losses of $2.7 trillion at U.S. financial institutions, an increase from its estimates of $2.2 trillion in January and $1.4 trillion in October. Without fiscal stimulus and other government action, banks will probably curtail lending in coming months, worsening the most severe global slump in six decades, the IMF said. Even with forceful state policies, “the deleveraging process will be slow and painful”, the fund said.

Top U.S. Banks Must Hold Sizable Capital Buffer: Fed The top 19 U.S. banks need to hold a "substantial" amount of capital above regulatory requirements to weather a potential worsening of the economic recession, the U.S. Federal Reserve said on Friday. Supervisors said "stress tests" regulators conducted at major banks were aimed at ensuring the institutions have enough capital in reserve to continue to lend in potentially bleaker conditions, and are not to be considered a measure of banks' current solvency."It is important to recognize that the assessment is a 'what if?' exercise intended to help supervisors gauge the extent of capital needs across a range of potential economic outcomes," the Fed said in a white paper outlining the methodologies regulators employed.

Structural Issues: Trade and Oil

U.S. Trade Chief Seeks ‘New Paradigm’ In his first policy speech, the top United States trade official said Thursday that President Obama would work to revive global trade talks and complete three bilateral trade accords as part of an aggressive trade agenda.The administration plans “a new paradigm” on trade, the new trade representative, Ron Kirk, told an audience at Georgetown University. “We’re looking at everything,” he said. But he provided few details of how the objectives he laid out might be accomplished.Pushing back against fears by some that the Obama administration might be less committed to free trade than its predecessor, Mr. Kirk said: “Now is not the time to turn inward. Now is not the time to be timid. Now is the time to revive global trade.” Mr. Kirk vowed to press ahead on three bilateral trade agreements negotiated by the Bush administration. He said there was strong bipartisan support in Congress for an agreement with Panama — suggesting that its completion might come first — but that the administration was also working to advance the somewhat more controversial pacts with Colombia and South Korea.

Oil Prices Resist the World’s Recession Trend In recent months, oil prices plunged as consumers curtailed fuel use around the world, with some analysts predicting that the dire economic situation would cause oil to fall to $20 a barrel or less. But in a twist, oil prices have stabilized at close to $50 a barrel. While prices may have fallen by two-thirds since their peak last summer, oil remains expensive by historical standards. The resilience shown by the oil markets is not because of any improvement in the global economy or rise in oil consumption. Global demand remains on course for its steepest drop since the early 1980s, and oil inventories are at their highest levels in 19 years. Instead, analysts said, oil is once again being sought by investors as a refuge against a slumping dollar and rising inflation. Stabilization of the oil price is also a victory for the OPEC cartel, which has succeeded in cutting output sharply to match lower demand. After helping to drive prices to record levels last summer, investors had deserted oil markets in the wake of the financial crisis, in a frantic flight to cash. Oil, which peaked above $140 a barrel in July, tumbled to $33 a barrel in December.

Markets: Bull vs Bear vs Realities

Don’t Bank on It David Rosenberg of Bank of America/Merrill Lynch (we can't believe we said the whole thing) last week offered some worthwhile observations on the stock market and the economic landscape that just happen to buttress our own reservations. He points out that the two groups that paced the sharp upswing were financials and consumer cyclicals, in which there are, respectively, net short positions of 5 billion and 2.7 billion shares. Which strongly suggests that not an insignificant part of the rally has been provided by shorts running for cover. He also points out that the Russell 2000 small-cap index is up 36% since the March low, and has outperformed the S&P by some 980 basis points. As David says, "the last time it pulled such a massive rabbit out of the hat" was in the stretch from late November to early January, and the major averages proceeded to make new lows two months later. Another amber light he spots is investor confidence. Over the past five weeks, he reports, Rasmussen, which takes a daily reading, has seen its investor-confidence index surge 32 points, an unprecedented climb in so short a span. This could be, he suspects, a "fly in the ointment for a sustained equity-market rally." David has four markers that will signal to him that the economy is finally making the turn and starting an extended expansion. The first is home prices. The second is the personal-savings rate. Marker No. 3 is the debt-service ratio, and No. 4 is the ratio of the coincident-to-lagging indicators of the Conference Board. Aggregating those four markers, he calculates that we are roughly 44% of the way through the adjustment process. That is a tick up from where we were last month. However, the improvement, he laments, has been very modest and very slow. We should add that he also stresses that it's critical for both the economy and the market that payrolls stop shrinking. All the talk about jobless claims "stabilizing" is so much poppycock, he snorts. That number of claims, he notes, is still consistent with monthly payroll losses of around 700,000. As with industrial production, which is also in a vicious slump, employment must stop falling before a recession typically ends. "Call us when claims fall below 400,000," he says, which is his estimate of "the cut-off for payroll expansion/contraction." Until then, he warns, "the recession will remain a reality. Rallies will be brief, no matter how violent, and green shoots are a forecast with a very wide error term attached to it."

Bulls and Bears Both Point to Lending With the Dow Jones Industrial Average up 24% from its March low, both bulls and bears are feeling they will soon be vindicated. The bulls are finding more evidence that this rally is the start of something lasting. The bears warn that the higher the market goes, the more pain will be suffered on the other side. Strangely, both are pointing to the same part of the economy to make their opposing cases: the lending system. "The epicenter of the fear is the idea that banks are full of toxic assets," says James Paulsen, chief investment strategist at Wells Capital Management, which oversees about $375 billion as Wells Fargo's money-management arm. He thinks mortgage-backed securities held by banks are worth much more than people think, and that "we could have a V-shaped recovery" in the economy, and the stock market, as confidence in the system returns. George Feiger thinks that idea is crazy. "The core of the problem is the credit system and the credit system is severely damaged," says Mr. Feiger, who oversees $1.3 billion as chief executive of Contango Capital Advisors, a subsidiary of Zions Bancorp. "Unwinding the credit bubble is going to take years, not quarters. We see this stock rally as an opportunity to sell." At some point, Mr. Lehman says, stocks are likely to fall enough that the ratio of stock prices to corporate earnings for broad stock indexes will drop into single digits, from about 13 now, and stay there a while. That happened during past major bear markets but hasn't yet happened this time. Such a decline could push the Standard & Poor's 500-stock index below 600 before the selling ends, he says, although stocks could go through ups and downs before that happens. The S&P 500 finished Friday at 869.60.

Companies Spy an End To Earnings' Declines  For the first time since the recession began more than a year ago, a host of major companies on Tuesday said the economy is approaching a bottom. But their tentative optimism triggered a debate with other firms that say it's far too early to call a floor. Delta Air Lines Inc. reported that its portion of filled seats for May and June is just slightly below year-ago levels -- the period before the full force of the financial crisis struck. U.K.-based retailer Tesco PLC. said it is seeing improved sales in Poland and Hungary, both particularly hard-hit by Europe's woes, and said buyers were returning in Asia as well. And handbag and accessories maker Coach Inc. said sales at its North American stores have begun to stabilize to pre-Christmas levels. United Technologies Corp., maker of Otis elevators and Pratt & Whitney jet engines, said Tuesday its first-quarter income fell by a quarter, but that the overall rate of decline in orders is slowing. While orders are still down, "they have stabilized across the businesses," CEO Louis Chênevert said. "For the full year, we still expect a better back half." At the same time, an assortment of powerful manufacturers and other companies said they feel it's far too soon to spot the floor. Chip maker Advanced Micro Devices Inc. late Tuesday expressed caution even though it saw first-quarter improvements. "I don't see how anybody can say that we've hit the bottom," given the broad economic uncertainty, said CEO Dirk Meyer, responding to a question on a conference call.

Investors, leave hope for dead In their influential letter to clients, economists at ISI Group in New York listed 13 reasons to be optimistic this week, including a surge in mortgage refinancing, rapid money growth, a surge in tax refunds, fiscal stimuli, lower mortgage rates, a positive yield curve, a boost in Social Security payments and a global tsunami of central bank initiatives.But you can't put their letter aside halfway, because they follow up with a cascade of catastrophe, including continuing constrictions in credit, a crushing of consumer net worth, an acceleration of home price declines, a rise in the savings rate toward 8%, private-sector deleveraging that's likely to persist for years and a negative-feedback loop entwining a decline in profits with declines in capital expenditures, employment, retail sales, state and local budgets, ad spending and export-oriented foreign economies.

Markets: Rising Tides & Rule Changes

5 shipshape stocks for the turnaround A rising tide may lift all boats, but those with gaping holes in their hulls won't float much higher. In other words, no matter when you believe the economy and the stock market may turn, you should own shares in companies that are ready for the change in tide and avoid those so damaged that they'll spend the first year of the recovery simply patching holes. In this column, I'm going to give you five danger signs that will help you avoid getting trapped in a stock that's going nowhere in a recovery. And I'm going to identify the stocks of five companies ready to take advantage of the economic recovery, whenever it comes. The recovery is still more than six months away, in my opinion, and this rally will end in disappointment but is part of a bottoming process. Jubak's Picks is about 50% in cash and 50% in stocks, and I'm planning on staying that way for a while. The truth is that some companies are unprepared for the turnaround no matter when it might come. Their stocks, after an initial bounce, will lag because these companies are still struggling to fix balance sheets, dispose of wrongheaded and expensive acquisitions, and prop up struggling suppliers. Other companies managed their businesses better. They kept enough cash on hand or arranged enough in credit lines that they haven't had to stop investing in their own businesses during the downturn. They didn't make expensive acquisitions simply because an inflated stock price during the boom years made the prices seem cheap. (And now they aren't desperately seeking a buyer to cart away those turkeys.) They diversified their supply chains, kept key parts of their manufacturing and service operations under their own roofs, and, because they paid their bills on time, now don't have to bail out critical suppliers.

The Best Advisers WHAT DO YOU DO WHEN THE RULES DON'T work any more? The question has been on many investors' mind after the shellacking of 2008. Almost nothing worked last year -- not U.S. stocks (down 34%), not global stocks (down 42%), not commodities (down 37%) and not hedge funds (down 19%). The upshot: The once-hallowed concept of diversification, or spreading your bets, has been called into serious question. "This was something smart people did because they knew it worked," says Bruce Lee, a Chicago-based financial adviser with Credit Suisse. "When one part of the portfolio was in a slump, another would pick up the slack." But not in 2008. Scherer, in the advisory business since 1981, says it's time for investors to move beyond the buy-and-hold strategy that worked so well through the long bull market. Now, he says, stockpickers and long-only managers will take a back seat to ultra-flexible investors who are able to move nimbly from one asset class and category to the next as the market environment changes. This philosophy comes, he says, from Mohammed El-Erian, CEO of fixed-income investment giant Pimco. "His argument is that real diversification isn't just across asset classes, but comes from incorporating managers with different points of view," Scherer says. "The human brain is a better diversifier than any asset class." Scherer, 57, says the approach plays to the strengths of hedge funds, since they typically face the fewest constraints. "They can constantly adjust their exposure, go in or out of markets, pursue the best ideas wherever they are," he says. The object isn't to produce eye-popping returns. "In the bull market, the heroes generated the big returns; today's heroes will be those that contain risk and generate solid absolute risk-adjusted returns."

April 23, 2009

Winning in the Reset World: GE and Business Performance (Updates)

The last post (Leaders, Leadership & Culture: Crisis, Values and Performance (Updates)) focused on leadership, values and the consequences and, hopefully, it sits in the context of the widespread denial, lack of resilience and danger that recent surveys had id'd for a lot of major businesses. (Denial's Triumph: From Earnings to Business Performance (NOT) [UPDATES]) What a performing business needs is a good grasp on things, a sound value prop, business model and strategy, superb execution across all the key functions and the operating infrastructure (including HR, IT and Mgt Systems) to tie it all together into one cohesive whole. Yesterday we added a bunch of excerpts from the Finance Industry showing where each of those has been and is being violated, almost across the board by the major names. The thing needed above all others however, the sine qua non or "that without which there is not OTHER", is honest, competent leadership with integrity. In the readings below - and you can judge for yourself - what we find is that the recent spate of good earnings reports were mis-representations, fabrications and maneuverings. Worse yet the material impacts of a continuing and accelerating credit crisis were disguised. Now our public leadership is doing all the right things, in fact overall and on a worldwide basis public leadership is actually performing better than private leadership (Re-building On A Rock: Policy, Economy & Values). It's time for private leadership to step up to the plate and do their jobs as well. Some of the companies we've pointed as exemplars of resilient adaptiveness (WMT, HPQ, Tesco, Zara's, MickeyD's) began their re-thinkings years ago by confronting harsh realities and beginning the major changes that are positioning them well. Another such exemplar, and one that is sadly under-rated is GE which just had it's annual shareholders meeting yesterday. We've taken the trouble to listen to the executive presentation, the slides are available for download by clicking here and now, instead of using our own constructs, we're going to use GE's materials to investigate how companies should be responding. Just to put a couple of points on it the markets have been on a tear recently, largely driven by hopes based on the Finance earnings which we now know are grossly mis-represented and mis-interpreted. To put another point on it because of GE's scope it has to deal with the major dimensions of the current crisis and points toward the major themes for the next decades. The accompanying graphic presents a four-quad composite of how they see things and have been performing so far. No denial there !

Performance in the Re-setting World

And no lack of relative out-performance either ! A central theme, IOHO, of Immelt's portion of the speech is that we're under-going a major structural change in the world socionomic environment. A re-setting as he terms it. The question should be for every company what do they see, how are they positioned and what are they doing to re-position themselves. And then how to they plan on delivering against the plans that result from those insights. Frankly, when you look at this next chart, we're not aware of anybody who's doing better, or even close. Their views of the state of world changes is the same we've been hammering on for a while, the five major focal points they're driving against as strategic objective across their businesses are the right ones over several time frames, the business portfolio is well-positioned, individually strong and largely complementary as well as being individually reasonably well-run (with some caveats).  Finally the set of "themes" they have id'd and positioned themselves for are an astute assessment of what's going to be driving the world economy and business performance for years to come. Whether or not GE delivers against them almost every business needs to be responding to them.

Delivering on the Promise

Which is a matter of execution: good management system, reasonable and resource objectives, right product mix and good functional capability. And the promise of delivery, based on this chart, would seem to be pretty good. GE is downsizing GE Capital but more closely linking it to it's core businesses - which is where a real competitive advantage lies. NB: Jack Welch did some good work at GE in his early days but left a real mess for Immelt to clean-up - a lot of the wrong businesses, 50% or better of the profits coming from Finance and Finance being run as independent fiefdom that fell to far in love with financial engineering and not enough with leveraging finance and key industry expertise. Immelt has been major surgery on the divisions thru sales and acquisitions and is using this crisis to do the same on Finance. Long over-due in over opinion.

Theory of the Case: Business X Function X Timeframe

We introduced a framework for analyzing business performance by talking about what we called the "Theory of the Cases" which asks what's the fundamental organizing principle that drives your argument ? Applied to a business and it's performance evaluation that translates into asking for each line of business what are you doing for each component of the blueprint for each timeframe. The previous two sections spoke to immediate and short-term. The question then becomes what is GE, or any business, doing for the long-term ? The general principle is you should be re-investing in the business and focusing on innovation that create new value. This next graphic samples some of the things that GE is doing, though not all. It would appear that in each of it's major lines of business and at the divisional level GE is turning itself into a real forward-looking innovator, whether it's Healthcare, Entertainment, Energy, the Environment or Infrastructure. It's also doing something else almost as important - it's wrapping core product development and innovation with value-adding services while at the same time re-emphasizing manufacturing excellence. Product Development, Manufacturing and Services are three essential competencies that will be at the heart of the new GE and they, unlike many others, appear to be doing the right things.

Two Major Caveats

We will add two/three major caveats however.

1) Key to all of this is actual boots-on-the-ground delivery. After $millions of investment and a three year delay GE Healthcare recently delivered it's new Physicians Practice software to market. And had it described privately to us as the "buggiest software" an expert had seen in nearly 30 years of working in the field. NOT GOOD.

2) Every consultant, vendor, partner or employee we know of has chuckled bitterly in discussing working with GE's over-controlled and numbers-driven corporate culture. They aren't just tough to do business with, they are counter-productive.

3) Despite the demonstratable out-performance relative valuations remain poor because Mr. Market doesn't know how to evaluate GE. Part of that may be a conglomerate discount but IOHO GE is right when it says it's divisions are complementary in fundamental ways. One of course is differences in cycles which help to stabilize the whole enterprise. Another is the cross-leverage between finance and industry expertise. Finally - and this seems to be growing - there are real operational level synergies between some of the divisions. Particularly when economies of scope and scale can be shared.

Because we think we're far from out of the woods with the global economy and the market has major downturns in store GE isn't a buy right now but it's certainly an "Out-perform". Even if valuations stay poor, once the markets turn up for real, then would be the time to buy in. In the meantime GE definitely goes on the watch list. How it does in the long-turn will depend on valuations - which in turn depend on explanations - which in turn relate to corporate culture. If GE can figure out to tell a better story and translate that into cultural change it'll become a real strategic out-performer. In the meantime it's darn well doing much...much better than most in both the crisis, in intermediate positioning and in long-term positioning.

In the readings you'll find excerpts not just on GE but on the Finance mal-reporting and several other businesses. Along with the URL for Immelt's annual meeting presentation audio clip. Which was very much NOT reported on well, if at all, in the business press. We strongly urge you to listen, download the presentation and use it as a blueprint for evaluating any business you're interested in !

UPDATES:

In case we didn't make it entirely clear there's a bunch of readings that illustrate the points we making using GE as our example. The first tranche focused on the Finance Industry who appear to have violated ALL the principles and guidelines of what we think is good business practice on the whole, though with some clear exceptions. The second tranches are selections are readings across a wide swath of industry and business to give you some other examples, to which we've just added excerpts on Ford and the Pharma Industry. Ford's earnings surprised to the upside and they did it by doing it right. The Pharma guys are facing some stiff headwinds partially due to the economy but mostly by ignoring their broken development model for a decade.

The real point here is that this is all easy to say and hard to do but some people are really doing it right - finding value, establishing a clear strategy and executing under good leadership. That'll make the difference between the winner and loosers. And the good news is that it's now clear that fundamental values are seperating the two.

Last Word:

Let me give the last word herein to Seth Godin and a recent post that puts the notion of "walk the talk" in a nutshell:

What you say, what you do and who you are

We no longer care what you say.

We care a great deal about what you do.

If you charge for hand raking but use a leaf blower when the client isn't home
If you sneak into an exercise class because you were on the wait list and it isn't fair cause you never get a bike
If you snicker behind the boss's back
If you don't pay attention in meetings
If you argue with a customer instead of delighting them
If you copy work and pass it off as your own
If you shade the truth a little
If you lobby to preserve the unsustainable status quo
If you network to get, not to give
If you do as little as you can get away with

...then we already know who you are.

Finance Industry: They're Lying

The Banks Are Fibbing (Jubak vidclip) Are bank profits for real? No, Jim Jubak says, because accounting tricks and gimmicks are responsible for many banks' sudden profits. All these do is delay the day of reckoning.

BofA Results Don't Calm Shareholders  Bank of America Corp. posted an unexpectedly high first-quarter profit of $4.2 billion, but the results didn't soothe investors or quiet the calls for a board shake-up, as concerns emerged about the bank's core operations and need for more capital. Another proxy advisory firm on Monday recommended that shareholders withhold their votes for the re-election of Chief Executive Kenneth Lewis as board chairman, citing the "potential conflict" of the dual roles. Egan-Jones Group Ltd. also suggested withholding votes for several other board members at the bank's annual meeting April 29 in Charlotte, N.C., including lead director Temple Sloan, joining three other advisory firms and two activist investors seeking new leadership."We think there should be significant change in Bank of America to get it back on track," said Egan-Jones managing director Sean Egan. The bank's net profit more than tripled from a year earlier, largely due to trading income from Merrill Lynch & Co., which the bank acquired January, and one-time gains. But core banking operations suffered as the bank set aside $13.3 billion for credit losses during the period, up from $8.5 billion in the fourth quarter, and nonperforming assets jumped to 2.65% from 0.9% in the prior year. Credit cards lost $1.7 billion and the mortgage-insurance division lost $498 million despite an uptick in mortgage refinancings. Profits even dropped by half in the bank's bread-and-butter deposits business. Unemployment is still likely to rise, according to the bank, putting more strain on the company's future performance. "Make no doubt about it," Mr. Lewis said, "credit is bad and will eventually get worse before it stabilizes and improves." Concerns about Bank of America's credit performance dragged down the overall stock market Monday and hurt stocks of other banks and credit-card issuers, spoiling a run-up in the financial sector that began earlier this month with first-quarter profits from J.P. Morgan Chase & Co., Goldman Sachs Group Inc. and Citigroup Inc. as well as robust expectations from Wells Fargo & Co. Bank of America closed down $2.58 a share, or 24%, to $8.02, contributing nearly 21 points of the Dow Jones Industrial Average's 289.60-point drop. The stock-market drop also reignited debate about the health of the U.S. banking industry and the fate of larger institutions like Citigroup and BofA, the nation's largest by assets.

Ignore the Rally in Bank Stocks  For the first time in a long while, things are looking up for the banks. Morgan Stanley and Capital One just reported bigger than expected losses. But overall the results have beaten the gloomiest forecasts, and shares have rocketed from last month's desperate lows. Wells Fargo and JP Morgan Chase have doubled. Bank of America and Citigroup have trebled. Many banks are now talking of repaying the government's TARP money. And leaks suggest all the major banks may pass the government's "stress tests" in a couple of weeks. Many are wondering if the crisis is now over. Are happy days here again? And is it too late to get on board? I wish shareholders the best. And maybe this rally in banking stocks will keep going. I have no idea - I never try to foretell short-term moves in the market. But I wouldn't touch banking stocks with a 10-foot pole. If I had any shares I'd be looking to sell. Why? Here are 10 reasons. 1.These stocks are gambles. They are highly leveraged bets on an economic rebound. They will be most vulnerable if the recovery runs out of steam. And the market rally has already run well ahead of any upturn in economic news.2.And you're betting blind. Your cards are all face down. At least with, say, a retailer you have a pretty good idea what the assets actually are and what they might fetch if they had to be sold quickly. With the banks: Good luck. Nobody really understands what they own - least of all the people in charge. 4. Recent earnings reports, while often not as bad as many had feared, should raise more eyebrows. Write-offs are certainly rising. And analysts at SG Securities say, for example, that up to one third of Wells Fargo's first -quarter profits may have come from an accounting change. 7. For the retail banks: It's hard to have much faith in - or respect for - their business model. Too many rely on nickel and diming customers - on everything from overdraft fees, credit card gotchas and low interest paid on deposits. Bankrate says average fees hit a new high last year. This leaves banks wide open to more regulation, better competition, or simple customer revulsion. 8.As for the Wall Street banks: They aren't run for the benefit of the stockholders anyway. They are run for the staff. The threat of a crackdown on pay is going to cause a stampede to new firms. These banks will happily issue new shares, diluting existing stockholders, just to pay off the TARP money so they can get back to handing out fat bonuses.

Stress Tests Flash a Lot More Red  Wall Street wasn't rattled by newly disclosed details of the government's stress tests of 19 large financial institutions, even though the banks could face hundreds of billions of dollars in additional losses. Federal bank regulators are expected on Friday to start sharing preliminary results of stress tests with the banks that have been scrutinized since February. The findings are expected to be made public next week. Wednesday, analysts scrambled to assess the latest implications of the government's criteria after The Wall Street Journal released details of a confidential document that the Federal Reserve gave banks in February. The document provided details about the formulas regulators used to assess loan losses in a worsening economic environment. The criteria the government is using to assess the financial health of the banking industry appear to be roughly in line with standards some analysts and banks already are embedding in their own calculations. Still, based on those assumptions, there is a view banks likely will face hundreds of billions of dollars in additional losses from the recession that is wreaking havoc with mortgages, credit cards, commercial real estate and virtually every other type of loan. Under those assumptions, 13 of the banks undergoing the stress tests could be hit with $240 billion of losses, according to Westwood Capital LLC. "This seems to be a legitimate exercise. You could argue with a percent here or there, but it seems to be a good stress test," said Dan Alpert, managing director of the New York boutique investment bank. One scenario that assumed a 10.3% unemployment rate at the end of 2010 required banks to calculate two-year cumulative losses of 8.5% on mortgage portfolios, 11% on home-equity lines of credit, 8% on commercial and industrial loans, 12% on commercial real-estate loans and 20% on credit-card portfolios. While those figures are worse than today's economic environment, some aren't too far off estimates analysts and banks already have disclosed.

General Business

Immelt Says GE Is Braced for a Storm General Electric Co. Chief Executive Jeffrey Immelt said the company is preparing for a once-in-a-generation "reset" as it tries to weather what he called the worst recession in 80 years. Speaking at GE's annual meeting Wednesday, Mr. Immelt outlined planned changes at the conglomerate, and tried to appease investors disheartened by the company's recent performance The meeting came after a rough year for GE, largely because of growing losses inside its finance unit, which had been providing roughly half of the Fairfield, Conn., firm's profits. GE shares are down 63% in the past year, though they gained 0.9% to close at $11.80 in 4 p.m. trading Wednesday. Many of the roughly 600 attending shareholders were upset about GE's plan to cut its dividend by 68% for the second half of the year, to 10 cents per quarter. The dividend cut, announced earlier this year, is the company's first since the Great Depression. Other shareholders questioned executive compensation, bonuses and management decisions. Such concerns appeared to boost support for a shareholder proposal asking GE to give investors an annual advisory vote on executive compensation. The measure got support from 43.1% of shares voted, up from 38% for a similar proposal last year.Mr. Immelt said the finance arm, GE Capital, will shrink to concentrate on more profitable sectors that are better connected to other GE businesses. He said the financial services industry would be changed dramatically by the crisis, emerging with fewer competitors and more regulation. Mr. Immelt said GE's $120 billion order backlog and large service businesses would help the company get through the recession. But he said GE would also invest in businesses and products to help drive future growth, such as renewable energy and improving health care. "It's the way to grow in a slow growth world," he said. In an interview, John Krenicki, GE's top energy executive, touted two such innovations: solar energy and technology for "smart grids" that make electricity networks more efficient. He predicted that GE would generate $4 billion per year annually from smart grids in about four years, and about $1 billion annually from its solar unit.

UPS Profit Takes a 56% Tumble United Parcel Service Inc. posted a 56% drop in its first-quarter profit as volume continued to slump. The diversified transportation company also projected earnings below Wall Street expectations for the second quarter, but didn't provide a much-anticipated outlook on freight volume. UPS moves everything from documents to building materials, and is considered barometer for the state of the U.S. economy. Chief Financial Officer Kurt Kuehn said an economic recovery might begin late this year but more likely wouldn't start until next year. He added the company has found $300 million in additional cost cuts to help it offset the effects of the recession. In recent months, virtually every industry linked to freight movement, from rails to trucks to ports, has experienced steep traffic declines. UPS said it expects second-quarter earnings of 45 cents to 55 cents a share. Analysts polled by Thomson Reuters projected 65 cents a share.A slide in volumes for the UPS's premium domestic next-day-air service showed signs of improvement in the first quarter, although much of it stemmed from the exit of rival Deutsche Post AG's DHL unit from the U.S. market. The average daily domestic volume in the next-day air service was off 0.7% in the first quarter, after sliding 8.6% in the fourth quarter and 7.1% in 2008 overall. However, the average revenue per package from the premium domestic service slumped nearly 14%, compared to a 1.1% increase in the fourth quarter. The company attributed the first-quarter pricing trend in next-day-air to lower shipping weights as customers pared back package sizes amid the weak economy, as well as to reduced fuel surcharges due to lower fuel costs. In the international packages division, revenue dropped 19% as average daily volume fell 1%, and operating profit slumped 30%.

The World's Best Retailer THIS MAY BE AN OPPORTUNE time to add shares of Amazon.com to your shopping cart and proceed to checkout. The stock makes sense because the retailer itself makes sense to smart shoppers. They don't waste valuable gas fighting for a parking space in a massive mall parking lot; they find prices that compete with Wal-Mart's and flirt with the Web's biggest bargains; and they can easily peruse a vast array of merchandise -- ranging from gigantic TVs to Elmore Leonard novels to disposable razors. What's more, their purchases tend to get delivered as promised. The many benefits of the e-tailer's business model are even more apparent in tough times. Amazon's highly automated and centralized operations run at a lower cost than those of traditional retailers, allowing the Seattle company to pass on significant savings to its customers. Rather than truck merchandise to thousands of stores from myriad distribution centers, Amazon picks and packs its items from computerized warehouses where they are shipped direct to a customer's house, just the way founder Jeff Bezos envisioned. No stores means fewer layers of expense for real estate, employees, inventory and utilities. While traditional outfits like Circuit City and Linens 'N Things have gone belly up, and speculation mounts about the staying power of household names like Sears (ticker: SHLD), among many others, Amazon.com (AMZN) had a strong Christmas season and free cash flow that rose 16% for 2008.

J.C. Penney Lifts Outlook Again J.C. Penney Co. raised its forecast of financial results for the fiscal first quarter for the second time in two weeks, joining a chorus of companies reporting that the free fall in sales that began last fall appears to be over. At an analysts conference in New York Wednesday, Penney Chief Executive Myron "Mike" Ullman III said he is seeing a "more predictable trend" across the retailer's businesses after watching the chain's customers spend less and profits slide in recent months. His comments come amid a growing debate over whether the global recession is over. Several major companies predicted this week that the economy is approaching a bottom, but others say it is still too soon to tell. Coach Inc., known for its "affordable luxury" accessories, said Tuesday that sales at its North American stores have returned to pre-Christmas levels. French luxury conglomerate Moët Hennessy Louis Vuitton SA said Wednesday that its revenues were up 0.4% for the first quarter, with sales at its fashion and leather-goods business rising 11% globally. Penney said it now expects flat to slightly higher earnings per share in the first quarter ending April 30, an improvement from a previously expected loss of 5 cents to 10 cents a share. Last year, the Plano, Texas-based company earned 54 cents a share in the first quarter.Penney has revised its first-quarter guidance once before. In February, the company forecast a first-quarter loss of between 20 cents and 30 cents a share. It is scheduled to announce first-quarter earnings May 15. Ken Hicks, president and chief merchandising officer, said Penney's long-suffering home-products business, which accounts for about 20% of its revenue, "has stabilized," but he warmed that he "wouldn't declare victory" yet. Indeed, Mr. Ullman said the more predictable trend the company is seeing is "not one we like," because sales levels are lower than they were before the recession. But he called it "good news for people who sell things that people want" because it offers an opportunity to grab market share. Mr. Ullman told analysts the retailer is still showing restraint in opening new stores and is planning fewer than five of them this year. The company is also working to "clarify" its pricing in stores, to make extra discounting clearer and appeal to value-conscious consumers. Peter McGrath, executive vice president and director of sourcing, said the retailer expects further price declines in negotiations with suppliers for fall 2010. He noted that pricing fell 2% to 3% in spring 2009 and another 5% to 6% for fall 2009.

China Takes On the Global Car Business  According to Reuters, the chief of China's large Chongqing Changan Auto Co. is prepared to take a vulture-fund approach to buying assets. He said, "The longer the crisis lasts, the bigger the chance of failure or a scale-down of some American and European automakers." It is a brutal but honest assessment of the industry, and a clear and public sign that China believe that "money talks." China can afford to be in any business for the long haul if it is convinced that it is in its national interest. That cannot be said about any other nation in the world, especially the United States. The American government is putting its money to work trying to save the financial system and millions of jobs. Japanese companies were able to aggressively move into the U.S. and European car markets in the 1970s and 1980s to a large extent because of their low labor costs. The Japanese auto firms created brands, instead of acquiring them. Toyota (TM) and Honda (HMC) developed reputations for quality and service that often eclipsed those of their competition in the West. China plans to compress the decades that Japanese companies needed to build large branded auto firms. It plans to complete the process in a year or two by simply acquiring existing, well-known brands. There is no reason that a Chinese car firm cannot use government money to bid for Chrysler's assets if it is forced into bankruptcy. In France, Citroen and Peugeot are facing financial problems that could get much worse if car sales remain anemic. GM's (GM) Opel unit in Europe needs immediate capital and may be sold at a loss for the No.1 U.S. car company. The Chinese could pick up brands, manufacturing assets, product-development personnel and dealer networks on both sides of the Atlantic. The only hurdle that stands in the way of China's interest in buying car-company assets in the West is the potential desire of governments in the U.S. and E.U. to block buyouts.

Ford posts $1.4 billion loss, burns less cash Ford Motor Co. reported a first-quarter loss of $1.4 billion Friday and said it used less of its cash, emphasizing that it doesn't expect to seek any of the government assistance that is keeping the rest of the Detroit Three alive.The second-largest U.S. automaker said it spent $3.7 billion more than it took in during the first three months of the year, far less than the $7.2 billion it spent in the fourth quarter of 2008. Chief Financial Officer Lewis Booth said the company is confident that it will slow the drain on its cash even further this year, and he said Ford will make it through 2009 without needing government aid. He would not speculate, however, about 2010. "This is a very, very difficult environment," Booth said. "We're comfortable we'll get through this year."While General Motors Corp. and Chrysler LLC have accepted $17.4 billion in federal aid and are racing toward deadlines to make deep cuts or file for bankruptcy, Ford was the first U.S. automaker to modify its contract with the United Auto Workers union and strike a deal to make up to 50 percent of payments to a union-run health care trust in stock instead of cash. The company also completed tender offers to reduce its debt by more than one-third. The company said the moves would result in annual savings of $1 billion. Ford said it remains on track to break even or post a profit on a pre-tax basis in 2011. One day after GM said it would temporarily close 13 North American plants for up to 11 weeks this summer to slash production, Ford said it has increased its second-quarter production forecast to 902,000 units, up 19.5 percent from the first quarter. North American production is expected to rise 25 percent to 435,000 vehicles.The increase is due to seasonal adjustments and because of first-quarter production cuts to reduce dealer inventory. Ford shut down 10 North American assembly plants for an extra week in January to deal with the auto sales slump.

Ford's Mulally: 'We Are Turning The Tide' Seldom has a loss of almost $2 Billion ever looked so good. Then again, when you are Ford and you continually turn in better than expected results, losing a couple billion is further proof business is turning around. It's the reason shares of Ford are surging. Somewhere, someone who bought Ford stock last November at it's low of $1.01 is celebrating their faith, and investment in this auto maker. Ford CEO Alan Mulally was understandably upbeat when he told me this morning, "We are turning the tide in North America." Things have improved so much in the U.S. Mulally says the company will increase auto production by 25% in the second quarter. Compare that to GM (shutting 15 plants for up to 9 weeks) and Chrysler (preparing for a possible bankruptcy filing next week) and you see why folks are so upbeat at Ford. The key to Fords improving results has been its ability to cut costs and slow down the rate at which it burns through cash. The operating cash flow was down $3.7 Billion, but that is a huge improvement than the second half of last year.

U.S. Drug Market Faces Down Year  In an ominous sign for drug makers, an influential research firm expects the U.S. pharmaceutical market to contract this year for the first time in more than 50 years because of the deterioration of the economy. IMS Health Inc., Norwalk, Conn., reduced its world-wide forecast of pharmaceutical sales this year by 8.5% from its outlook six months ago. People have curtailed visits to doctors" offices, and fewer are starting new therapies for chronic conditions such as diabetes, hypertension, insomnia and depression, according to Murray Aitken, senior vice president of health-care insight at IMS. Increased use of cheaper, generic drugs also has softened overall sales growth. Signs of pharmaceutical sales weakness were evident in first-quarter financial reports issued in the past week by a host of major drug makers. The trends should force drug makers to make significant changes, Mr. Aitken told reporters on a conference call, including expanding into emerging markets and raising the bar for developing new drugs. "It's much more difficult now if you are not a very innovative product with a very strong clinical profile to be launching into a therapy area where leading generics are available, and expect to get a first-line position," he said. IMS sees 2009 global pharmaceutical sales of more than $750 billion, down from the more than $820 billion the company had predicted in October. With currency fluctuations stripped out, the new forecast implies market growth of 2.5% to 3.5% for 2009, down from a prior forecast of 4.5% to 5.5%. In the U.S., the biggest market for prescription drugs, IMS sees pharmaceutical sales declining by 1% to 2% to between $280 billion and $290 billion in 2009, which would be the first contraction in the 52 years that IMS has been tracking the market. IMS previously predicted slight U.S. market growth for 2009. A potential economic recovery and changes in U.S. health-care policies could help bolster demand for pharmaceuticals after this year. But mitigating growth will be another wave of patent expirations for blockbuster brands in 2011 and 2012, including Pfizer Inc.'s Lipitor cholesterol drug and the Plavix anti-clotting drug from Sanofi-Aventis and Bristol-Myers Squibb Co. IMS sees a global compound annual growth rate of 3% to 6% through 2013. But in the U.S., the overall five-year growth rate will be essentially flat, IMS said. In other major markets -- Japan, France, Germany, Italy, the U.K., Spain and Canada -- IMS sees average annual pharmaceutical sales growth of 1% to 4%.

April 20, 2009

Leaders, Leadership & Culture: Crisis, Values and Perfomance (Updates)

For a lot of reasons this is a post we'd very much prefer to not write but feel we have to because of the crisis, the deep-seated structural changes that it will require and the major re-thinkings of corporate culture that are mandatory for survivorship. The difference between winners and losers in this maelstrom will not just be logical examinations or disciplined execution but will require executives to adopt new behaviors. The question is will they ? There was a rather bitterly amusing New York magazine story (excerpted below) on the backlash in the Finance Industry recently that details the inability of members of that community to come to grips with those adaptations. The problem seems to be that the last 20-30 years of abberational profits are being taken as the norm and the culture expects to be paid as they have been. Instead of how they will be ! What was particularly striking is that the blog post that drew our attention used the accompanying picture from our favorite cigar and single malt bar, though you have to look at the background...not the eye-candy. We wonder however whether the foreground are professionals in what service industry ?

Re-Considering JR, Values and Performance

Back in the day we used to not watch Dallas as the soap opera never appealed to us and the dissing of business really turned us off. Our experience then, and to a large extent now, is that most people and most executives in business are competent, bright, and want to do well and also do good. The complete antithesis of JR. Unfortunately we then got Enron, WCOM, etc. etc. And now we have the complete dysfunctional breakdown of a major industry....which is also the only industry among them all which is systemically critical to the health of the economy and of society for that matter. The question for us (which in this case means me, you and the rest of America) is does this man speak for the preponderance of business executives or not ? On that answer rests the future of economic health and social development. The stakes couldn't be more serious. Our answer was absolutely not. In 2000 it became there are too many exceptions but the rule was still in favor of the Roman virtues. Now ? Well, unfortunately time will tell. And based on how the Finance Industry's culture is reacting the signs aren't that encouraging. On the other hand there are clear examples of leaders who have stepped up the plate, faced the challenges and positioned their companies for the future. From HPQ to WMT to P&G to MickeyD's. The bottomline here is that the principles of fundamental business performance require good ethics and a sense of social responsibility.

Why You Care: Profits and Economic Futures

 To understand both how important this is and how aberrational the last decade has been take a look at this composite graphic (concatenating several points we've made before). The top sub-chart shows Profits and Wages as shares of GDP (Profits on the left). Except for the Tech Bubble wages were in a long-term secular decline but Profits "bubbled" up enormously  because businesses weren't hiring or investing in this weak recovery. That's going to get worse. The second and third sub-chart shows the shares of profits (% of GDP again) going to "normal" business, Finance and International business. Normal operations didn't get out of line and took a big hit beginning in '06 (Fortune tells us today that profits are the worst in the history of the F500 listing) while int'l, as you'd expect shows an uptick. But Finance...ah Finance ! It went from 1% to 2% to 3% of GDP in three decades. Now tell me what value-add for the economy and society as a whole was created here ? In general Finance is a critical industry but has it been innovative and value-creating that it's profits should have been gone up 100% every decade ? And in particular in this last one ? The evidence would seem to indicate not. Structurally, if for no other reasons, we'd see a future for the Industry were profits return to the more justifiable 1% figure. That'll be a shock to a lot of folks won't it ?

Earnings Performance and Outlooks

The big debate in this bear rally has been on the earnings outlook, which is how long-term trends in the economy are reflected in the quarterly headlines. This graphic pretty well captures a part of the problem. As Fortune points out earnings so far are as dismal as they've ever been and looking to get worse. Even worse the outlook is for a sustained period of continued under-performance and lowered valuations (something we've been harping on a lot and for a long time. Aside from recent postings continuing to dissect this little problem we provide excerpts from two postings from almost a year ago in the readings that illustrate how long these challenges have been clearly visible).

Business Performance

Business performance comes from delivering on five key elements both separately and as a whole. No one can be taken in isolation. The responsibility for making all the moving parts synch up lies with executive leadership at the top and management as a whole. For businesses to do well in this crisis management must step up to these responsibilities on several dimensions and balance them out. Our favorite guru of gurus puts it much better of course. That would be our boy Mr. Drucker:

"A manager's job should be based on a task that has to be done - one that makes a visible and, if possible, measurable contribution to the success of enterprise. A manager's job exists because the task facing the enterprise demands it's existence - and for not other reason."

"A manager has two specific tasks. The first is creation of a true whole that is larger than the sum of the its parts, a productive entity that turns out more than the sum of the resources put into it. The manager must simultaneously ask two double-barreled questions: What better business performance is needed and what does this require of what activities ? And: what better performance are activities capable of and what improvement in the business results will they make possible ?"

"The second major specific task of the manager is to harmonize in every decision and action the requirements of the immediate and long-range future. He cannot sacrifice either without endangering the enterprise".

The Social Consequences

As the recent Tax Tea Parties show there is an enormous amount of public anger at the failures of management leadership to serve either the interests of their companies, of their stakeholders, including employees, business partners and investors, and of society as a whole. A few years ago Jared Diamon published an interesting follow-up book to his earlier "Guns, Germs and Steel" that asked what enabled societies to survive, adapt and prosper or fail...he titled it "Collapse". In this recent PBS interview he boils it down...the biggest cause of failure is the failure of leadership to act for more than their own narrow self-interest. In some circles they call that a failure of fiduciary responsibility.

As Wuzu said to Fojian in "Zen Lessons: the Art of Leadership" :

"As a leader it is essential to be generous with the community while being frugal with oneself. As for the rest, the petty matters, do not be concerned with them.

When you give people tasks, probe them deeply to see if they are sincere. When you choose your words, take the most serious. Leaders are naturally honored when their words are taken seriously; the community is naturally impressed when people are chosen for their sincerity.

When you are honorable, the community obeys even if you are not stern; when the community is impressed, things get done even if no orders are given. The wise and the stupid each naturally convey their minds, small and great each exert their effort.

This is more than ten thousand times better than those who hold on by authoritarian power and those who cannot help following them, oppressed by compulsion"

That was written over 1200 years ago yet still seems more than relevant today. But these measures who would you judge is leading well and how not ? On those answers rest your decisions.

UPDATES: Why It Matters

 We just added a whole slew of other readings excerpts using the Finance Industry, sadly, as our whipping boy. What triggered this recent massive rally in the markets was the belief that the Markets and the Finance Industry were beginning to self-repair and see some daylight. Only it turns out that a) they were engaged in deeply deceptive reporting (we'd use other words but why bother) and b) that really is a giant freight train loaded with explosives, not daylight. All of the banks are experiencing huge increases in defaults and losses in their main lines of business. And doing their best to continue mis-leading the investing public. On every test of leadership, public faith and confidence and good business practice we have to judge the last six weeks an abysmal failure. Both Wuzu and Drucker would be sadly and terribly disapppointed...not least because this is both stupid and unecessary self-inflicted damage. But check out the readings for yourselves. Start with Jim Jubak's vidclip and move on to the slew of stories dissecting the disaster.

Business Performance

2008 "Worst Year" In Fortune 500 History It was 1955, the year Disneyland opened and Ray Kroc sold his first hamburger. Bill Gates and Steve Jobs were born that year. And it was in 1955 that Fortune magazine published the very first Fortune 500 list. It's an annual compilation of America's 500 largest companies, its changing roster reflecting the current economic climate. "Everything that happens in business in the United States shows up in one way or another in the 500," said Carol Loomis, Fortune's senior editor-at-large. "It's a mirror to the economy."  Since 1955, more than 2,000 companies have earned a spot on the list, but in 55 years only three have achieved the number one slot: General Motors, ExxonMobil and Wal-Mart. … And that brings us to a first-look at THIS year's list, which we're pleased to reveal this morning with thanks to our friends at Fortune Magazine. Read it ... and weep. From $645 billion in profits in 2007, profits dropped this year to just $98.9 billion - an 84.7 percent decline! Records were broken: Eleven of the top 25 largest corporate losses in list history took place last year. The biggest loser of them all: Insurance giant AIG. The company posted a $99.3 billion loss. But it's still on the list ("too big to fail" indeed!). It's ranked at number 245, down from number 13 just one year earlier.
Thirty-eight companies disappeared from the list altogether. Bear Stearns and Lehman Brothers may be no surprise, but it was also "last call" for brewer Anheuser Busch.

Talkin Profits: Economic Outlook, Earnings, Business Performance ? Now we're going to shift the focus back onto business performance but come at it top-down by starting with the macro-issues of profitability and asking what the economic outlook means for business performance and earnings outlooks. After the page-break you'll find some readings on those topics, general business conditions and some specific players (WMT, SBUX, Kraft, Whole Foods) that illustrate many of the points. Before we get into the meat however we'd like to share some of the morning's headlines which reinforce the arguments about a slowing economy and the deteriorating earnings outlooks. MUCH more importantly however these are the headlines from places like the WSJ and Bloomberg. Here's the first central question: what happens when it dawns on businesses and investors that the V-shaped recovery is history ? And that '09 is not looking much better ? Those headlines pretty well capture the arguments we've been making for some time, are based on similar analysis and point to a lot of other folks seeing the tipping point being crossed. And as Barry Ritholz points out in his post on the Deficient Market Hypothesis "you have an ....opportunity" ....if you make the right choices of course :) ! Speaking of which the next central question is what happens when the analysts figure out that their earnings outlooks need to go in the trash ? And the markets absorb those revisions ? How long will all that take to percolate ?

Profits, Earnings, PEs and Outlooks: Why You Should Reall....lly Care Fascinatingly the markets are up today, led by Financials of all things. Will wonders and delusions never cease ? This despite the fact that, other than WMT earnings, all the economic news was unremittingly bad: foreclosures are up 55%, new house prices dropped -7.3%, continuing jobless claims accelerated and new claims were unexpectedly high and consumer inflation jumped 0.8% MtM, a 17-year high ! None of that sounds like the outlook is sanguine in the sense of good. Anyway, as threatened, we're going to revisit the outlook and consequences for corporate earnings and what it means for the market. Tracking which posts get the most attention, equally strangely if not more so, the diagnosis of a schizoid market attracted more attention then the careful dissection of the profits outlook (Talkin Profits: Economic Outlook, Earnings, Business Performance ?) and what the rapidly deteriorating economic outlook means. To put a point on it if we are indeed crossing a tipping point and starting into a consumer-driven downturn, as is now being widely recognized, ignoring profits and the current market valuations is dangerous to your financial health. On the grounds that perhaps we haven't made it entirely clear why you really care we're going to build a longish post walking thru various aspects of profits, earnings, PE's and the outlook. Just as one example most of the downturn so far in the S&P is due to Financials. If the economy turns over, as we expect, none of that is priced in.

History Lesson Comments: Those two excerpts date from Aug08 and provide detailed breakdowns of corporate profitability and valuations analysis eight months ago, and echo postings from six to eight months before that. Any argument that this crisis was not foreseeable and foreseen, in some detail, with reasonable attention to the macro-environment is just plain wrong. The next point being that leadership has a responsibility to monitor that environment and adapt accordingly, before the crisis, not afterwards. Yet has largely failed miserably to do so. Which also implies that they will continue to badly lag the facts. A failure on both Drucker's and Wuzu's standards of leadership ! [Denial's Triumph: From Earnings to Business Performance (NOT) [UPDATES]]

Reactions and Reflections

America's Class Warfare Jeff Greenfield explored the roots and the history of anger in America. And how the class warfare argument has played out, and is playing out, in the face of our current economic crisis.

The Rage of the Formerly Privileged Class In a witch hunt, the witches have feelings, too. As populist rage has erupted around the country, stoked by canny politicians, an opposite rage has built on Wall Street and other arenas where the wealthy hold sway. Its expression is more furtive and it’s often mixed with a kind of sublimated shame, but it can be every bit as vitriolic. “AIG pissed some people off, and now you’re gonna screw everyone on Wall Street?” rails a laid-off JPMorgan vice-president. (Despite the honesty of the conversation, many did not wish to be quoted by name.) “No offense to Middle America, but if someone went to Columbia or Wharton, [even if] their company is a fumbling, mismanaged bank, why should they all of a sudden be paid the same as the guy down the block who delivers restaurant supplies for Sysco out of a huge, shiny truck?” e-mails an irate Citigroup executive to a colleague. It is difficult to sympathize with these people, their comments laced with snobbery and petulance. But you can understand their shock: Their world has been turned on its head. After years of enjoying favorable tax rates, they are facing an administration that wants to redistribute their wealth. Their industry is being reordered—no one knows what Wall Street will look like in a few years. They are anxious, and their anxiety is making them mad. Wall Street people are not moral idiots (most of them, anyway)—it’s not as if they’ve never pondered the fairness of their enormous salaries. “One of my relatives is a doctor, we’re both well-educated, hardworking people. And he certainly didn’t make the amount of money I made,” a former Bear Stearns senior managing director tells me. “I would be the first person to tell you his value to society, to humanity, is far greater than anything that went on in the Bear Stearns building.” That said, he continues, “We’re in a hypercapitalistic society. No one complains when Julia Roberts pulls down $25 million per movie or A-Rod has a $300 million guarantee. We have ex-presidents who cash in on their presidencies. Our whole moral compass has shifted about what’s acceptable or not acceptable. Honestly, you can pick on Wall Street all you want, I don’t think it’s fair. It’s fair to say you ran your companies into the ground, your risk management is flawed—that is perfectly legitimate. You can lay criticism on GM or others. But I don’t think it’s fair to say Wall Street is paid too much.” Of course, it is precisely the flawed risk management that has brought Wall Street salaries under scrutiny. No one has ever been hurt—not financially, anyway—by a Julia Roberts movie. But with their jobs in jeopardy and their 401(k)s in the toilet thanks to a market in which banks took risks with great upside and seemingly little downside, the Minions of the Universe are looking at the Masters with a newly skeptical eye.

The Quiet Coup But I must tell you, to IMF officials, all of these crises looked depressingly similar. Each country, of course, needed a loan, but more than that, each needed to make big changes so that the loan could really work. Almost always, countries in crisis need to learn to live within their means after a period of excess—exports must be increased, and imports cut—and the goal is to do this without the most horrible of recessions. Naturally, the fund’s economists spend time figuring out the policies—budget, money supply, and the like—that make sense in this context. Yet the economic solution is seldom very hard to work out. No, the real concern of the fund’s senior staff, and the biggest obstacle to recovery, is almost invariably the politics of countries in crisis. Typically, these countries are in a desperate economic situation for one simple reason—the powerful elites within them overreached in good times and took too many risks. Emerging-market governments and their private-sector allies commonly form a tight-knit—and, most of the time, genteel—oligarchy, running the country rather like a profit-seeking company in which they are the controlling shareholders. When a country like Indonesia or South Korea or Russia grows, so do the ambitions of its captains of industry. As masters of their mini-universe, these people make some investments that clearly benefit the broader economy, but they also start making bigger and riskier bets. They reckon—correctly, in most cases—that their political connections will allow them to push onto the government any substantial problems that arise. But these various policies—lightweight regulation, cheap money, the unwritten Chinese-American economic alliance, the promotion of homeownership—had something in common. Even though some are traditionally associated with Democrats and some with Republicans, they all benefited the financial sector. Policy changes that might have forestalled the crisis but would have limited the financial sector’s profits—such as Brooksley Born’s now-famous attempts to regulate credit-default swaps at the Commodity Futures Trading Commission, in 1998—were ignored or swept aside. The financial industry has not always enjoyed such favored treatment. But for the past 25 years or so, finance has boomed, becoming ever more powerful. The boom began with the Reagan years, and it only gained strength with the deregulatory policies of the Clinton and George W. Bush administrations.

The Failure of #amazonfail In 1987, a teenage girl in suburban New York was discovered dazed and wrapped in a garbage bag, smeared with feces, with racial epithets scrawled on her torso. She had been attacked by half a dozen white men, then left in that state on the grounds of an apartment building. As the court case against her accused assailants proceeded, it became clear that she’d actually faked the attack, in order not to be punished for running away from home. Though the event initially triggered enormous moral outrage, evidence that it didn’t actually happen didn’t quell that outrage. Moral judgment is harder to reverse than other, less emotional forms; when an event precipitates the cleansing anger of righteousness, admitting you were mistaken feels dirty. As a result, there can be an enormous premium put on finding rationales for continuing to feel aggrieved, should the initial rationale disappear. Call it ‘conservation of outrage.’ A lot of us behaved like that this week, in our fury at Amazon. After an enormous number of books relating to lesbian, gay, bi-sexual, and transgendered (LGBT) themes lost their Amazon sales rank, and therefore their visibility in certain Amazon list and search functions, we participated in a public campaign, largely coordinated via the Twitter keyword #amazonfail (a form of labeling called a hashtag) because of a perceived injustice at the hands of that company, an injustice that didn’t actually occur.

Leaders, Leadership, Culture Changes

Corner Office: Think ‘We’ for Best Results Q. What are the most important leadership lessons you’ve learned through the years? The first time I ever really thought of myself as a leader was when I had a series of experiences in college, over a period of about 18 months, working on four different group projects. What I learned from that is that if you can get everyone to agree what the goal is, and to identify themselves with the successful achievement of that goal, then you’re pretty much there. One thing that helped move my thinking forward was that I noticed in my first job that there was something very definitional in who was included in somebody’s “we” and who was included in somebody’s “them.” I found generally that the more expansive the assumptions were within somebody’s idea of who is “we” — the larger the group that you had included in that “we” — the better off everybody was. I started to really do my best to make sure that my notion of “we” was very expansive and to promote that idea among other people. Q. What else? You’re constantly trying, whether you’re raising children or dealing with employees, to get them to take responsibility for their own issues. I’m not saying that in a maternalistic way, just in a way of trying to get people to take responsibility for themselves, to do the best that they can and to learn as much as they can. In both cases, you’re trying to make people more independent and bring them along. Q. From your days as a shareholder activist analyzing poor-performing companies, what did you learn about how not to lead? A. All of them had C.E.O.’s who took an enormous number of steps to make sure that no one would ever question them or second-guess them. At one of the companies we were involved in, we talked to a number of employees who all used the exact same phrase — that if you disagree with the boss, you get fired on the spot.

It Isn't Just a Myth, Power Turns People Into Assholes We have been talking a lot about leadership in my Stanford class on Organizational Behavior: An Evidence-based Approach.  Last week, we had a pretty detailed discussion about how and why putting people into powerful positions seems to turn them into selfish jerks. I am sure that there are some people who are genetically pre-disposed to be nasty and there are some people who -- perhaps as a result of emotional and/or physical abuse during childhood -- turn into assholes. But there is also strong evidence that, no matter what our "personality"  is, we all can turn into assholes under the wrong conditions. Asshole poisoning as a disease that you catch from others, and I talk a lot about that in the book. It is also something that happens -- with shocking speed and intensity -- when people are put in powerful positions. My colleague at the Stanford Business School Deborah Gurenfeld and her colleagues have been studying the effects of power on human beings for over years, and the findings are clear: power turns people into selfish and insensitive jerks, who act as if the the rules that the rest of us have to follow don't apply to them. Perhaps the  best quick summary of this research is an article San Francisco Chronicle last Fall called on power and its evil effects, The article summarizes this large body of research -- now hundreds of studies -- as follows: Research documents the following characteristics of people with power: They tend to be more oblivious to what others think, more likely to pursue the satisfaction of their own appetites, poorer judges of other people's reactions, more likely to hold stereotypes, overly optimistic and more likely to take risks. It quotes one of Gruenfeld's main conclusions: Disinhibition is the very root of power," said Stanford Professor Deborah Gruenfeld, a social psychologist who focuses on the study of power. "For most people, what we think of as 'power plays' aren't calculated and Machiavellian --  they happen at the subconscious level. Many of those internal regulators that hold most of us back from bold or bad behavior diminish or disappear. When people feel powerful, they stop trying to 'control themselves.'

Are Markets Moral? A 2001 study on trust in forty-two countries, for example, asked people in their native language, “Generally speaking, would you say that most people can be trusted, or that you cannot be too careful in dealing with people?” The results were as diverse as they were striking. At the low end of the trust scale, only 3 percent of those surveyed in Brazil and 5 percent in Peru believe that their fellow citizens are trustworthy, compared to 65 percent of Norwegians and 60 percent of Swedes who trust one another. Falling in the middle of the scale were the United States, at 36 percent, and the United Kingdom, at 44 percent. The rankings remain essentially unchanged even when they are controlled for income. Trust is high in the countries of Scandinavia and East Asia but low in the countries of South America, Africa, and especially in the former Communist bloc. “The simple correlation between national rates of investment (gross investment per Gross Domestic Product) and trust is strongly positive,” Zak continues. “When trust is low, investment lags. The same positive correlation holds for GDP growth and trust.” Economic mechanics drive the relationship between trust and prosperity. “Trust facilitates transactions by reducing the number of contingencies that must be considered when ‘doing a deal.’ A deal sealed with a handshake between principals can only occur in a high-trust situation. Let the lawyers work out the details—we have a deal,” Zak offers. “Conversely, when trust is low, negotiations are protracted, and therefore more costly. When transaction costs are higher, fewer transactions occur and investment and economic growth are lower. Trust is among the most powerful stimulants for investment and economic growth that economists have discovered. In seeking to understand why some countries are poor and others are rich, it is, therefore, crucial to understand the foundation for interpersonal trust.”

Finance Industry Again

The Banks Are Fibbing (Jubak vidclip) Are bank profits for real? No, Jim Jubak says, because accounting tricks and gimmicks are responsible for many banks' sudden profits. All these do is delay the day of reckoning.

BofA Results Don't Calm Shareholders  Bank of America Corp. posted an unexpectedly high first-quarter profit of $4.2 billion, but the results didn't soothe investors or quiet the calls for a board shake-up, as concerns emerged about the bank's core operations and need for more capital. Another proxy advisory firm on Monday recommended that shareholders withhold their votes for the re-election of Chief Executive Kenneth Lewis as board chairman, citing the "potential conflict" of the dual roles. Egan-Jones Group Ltd. also suggested withholding votes for several other board members at the bank's annual meeting April 29 in Charlotte, N.C., including lead director Temple Sloan, joining three other advisory firms and two activist investors seeking new leadership."We think there should be significant change in Bank of America to get it back on track," said Egan-Jones managing director Sean Egan. The bank's net profit more than tripled from a year earlier, largely due to trading income from Merrill Lynch & Co., which the bank acquired January, and one-time gains. But core banking operations suffered as the bank set aside $13.3 billion for credit losses during the period, up from $8.5 billion in the fourth quarter, and nonperforming assets jumped to 2.65% from 0.9% in the prior year. Credit cards lost $1.7 billion and the mortgage-insurance division lost $498 million despite an uptick in mortgage refinancings. Profits even dropped by half in the bank's bread-and-butter deposits business. Unemployment is still likely to rise, according to the bank, putting more strain on the company's future performance. "Make no doubt about it," Mr. Lewis said, "credit is bad and will eventually get worse before it stabilizes and improves." Concerns about Bank of America's credit performance dragged down the overall stock market Monday and hurt stocks of other banks and credit-card issuers, spoiling a run-up in the financial sector that began earlier this month with first-quarter profits from J.P. Morgan Chase & Co., Goldman Sachs Group Inc. and Citigroup Inc. as well as robust expectations from Wells Fargo & Co. Bank of America closed down $2.58 a share, or 24%, to $8.02, contributing nearly 21 points of the Dow Jones Industrial Average's 289.60-point drop. The stock-market drop also reignited debate about the health of the U.S. banking industry and the fate of larger institutions like Citigroup and BofA, the nation's largest by assets.

Toxic Pay All along wall street, bankers are acting like amputees who can still feel their phantom limbs. Despite losing billions and getting bailed out by the government, many seem to think that nothing has changed. That deranged attitude explains why the bonus money has continued to flow despite the bailouts. And it explains why the public and Congress have revolted. Their anger is about more than money; it’s about the infuriating, though not surprising, posture from Wall Street. It’s only barely an oversimplification to say that banker pay caused the meltdown. Pay schemes were set up to massively reward bankers for short-term profits with little regard to the long-term performance of any deals that they constructed, trades they entered, loans they made, or mergers they advised on. In other words, there was little downside if deals went bad, as many of them did. So is there a better way? Credit ­Suisse, a Swiss bank that has weathered the credit crisis better than most, created an ingenious and gratifying solution to the problem of outsize pay for Wall Street failure. It decided late last year to pay out part of its bonuses in toxic assets. On Wall Street, the old saying is that you “eat what you kill.” In this case, Credit Suisse is making its employees eat their own garbage. What’s satisfying about Credit Suisse’s plan is that it shows that investment banks are capable of learning and bowing to outside pressure. The compensation problem is not going to correct itself. Sure, the Obama administration and Congress have implemented some constraints on the pay of bankers whose firms received government aid. But the administration’s plans were toothless, and Wall Street immediately set to work evading the congressional restrictions. Taxing bonuses at 90 percent is simply a bad idea. Ad hoc and emotional responses to outrages, however legitimate, usually fail. Britain’s Financial Services Authority is threatening to regulate pay in general. So should the U.S. government. It should mandate permanent, serious regulation of banker pay, and not just for firms receiving equity injections from the state. The government’s lending saved the financial system; it can require changes. That means restricting compensation—not just some portion but the entire package—in order to tie it to long-term performance, not just of the company but of each individual’s product. The way to do that is through changes to the tax structure, but ones that are carefully thought out. Without such changes, Wall Street bankers will continue to give them­selves what they think they deserve. And they never think they deserve less.

April 17, 2009

Tech Industry Refresh II: From Downturn to Re-structure to Re-engineer ?

As we work our way thru the business, finance and policy news, and wrap it in our interpretations and frameworks - hopefully to make more sense of it - two central questions keep taking center stage. First - how are businesses and their leaders reacting - are they adaptive and resilient or are they standing around flat-footed and shell-shocked ? So far the answer is more of the latter than the former. Second, how are they positioning themselves for the future - do they understand that there are multiple firestorms ripping thru the economy, even society, and their industries and are they prepared and preparing to deal with the consequences ? Again the answers we can see aren't encouraging. While we've been working thru Finance as a whole and sector by sector as the exemplar of all this they aren not an isolated, single case. Every industry faces these changes and pressures. We could, for example, dive into the next obvious example as GM and Chrysler teeter on the the edge of bankruptcy and every major worldwide player is threatened. But we're going to dive into an investigation of the strategic outlook for the Tech Industry by asking those two questions of it. The answers are no more pretty than for anyone else.

Tech vs the Downturn

Let's start with this busy little composite chart which, by presenting multiple data on multiple timeframes, is meant to tell an integrated story of where we're at, been and will be in economic and industry terms. The top shows the relationship between GDP, Industrial Production and Capex. IndProd has fallen off a cliff which tells us that Capex has a long way to go down. Not surprising given that it's a leading indicator. The LL corner contains two charts that break down these indicators so you can see Capex and it's two components (Equipment/SW and Commercial Real Estate - Structures). This downturn is worse than anything we've seen, not surprisingly, and much worse than the Tech Bust with a long way to go judging from these charts. In the LR corner we take a more granular breakdown and you can see how severe things are. Now imagine how much worse things are going to get.

Industry Responses and Pressures

In the prior post on Tech (Tech Industry Refresh I (News): Boxes to Software to Phones - OUCH !) we reviewed the current news and status of the Industry and used our "stack" pictures to help sort and filter things as well as provide an interpretive framework. After the section in the readings where ALL the various analysts groups are finally catching up with economic realities the next section presents a cumulative set of readings that look at various components and how they are performing and reacting. The graphic is another (commercial) depiction and expansion of the stack that shows us how industry solutions build on network and computing platforms to deliver business-driven solutions, if they do. No one buys Technology for the pure fun of it, or at least they shouldn't. In actual point of fact too many technologists fall in love with "bright shiny things". Which is a major part of the continuing gap between value required and value delivered. The other major part is the lack of business involvement and responsibility. Tech folk can pretty much build anything you want but to get it, and get it right, you have to invest the time, effort and energy in deciding on goals & strategies, requirements and working to drive those into the actual design and construction of solutions. Which isn't, and hasn't been, happening - there are no clean hands here.

The Continuing Performance Shortfall - the Business/IT Gap Lives

 For that gap to be filled and value-created solutions to be created four things have to happen. Clear strategies have to be developed on the Business and IT sides of the house. And business operating execution and realities have to be reflected in the detail design and development of IT products and solutions. Now as it happens the controversy that erupted a couple of years ago over whether or not IT was a commodity is directly related to these problems. The bottom part of the stack, where the IT community are the business experts, has become a commodity because the existing requirements are satisfied and more. The top 1/3 of the stack, where the two communities have to come together is NOT a commodity. Anything but. As the example of the list of usual suspects (WMT, Fedex, Tesco, Zara, et.al.) continue to show us IT investment driven by a deep understanding of business requirements offers a sustainable competitive advantage. Especially if the organization leans to be continuously innovative. Oddly enough we first addressed these cultural breakdowns almost exactly a year ago (WRFest 16Mar08(Tech): DLS's, Two Cultures and the Breakdown) along with the associated consequences for commoditization (WRFest 30Mar08(Tech Industry): Commodization, Consolidation, Consequences).

Requirements vs Functionalities: Consequences of Maturity

In that latter post we introduced a concept that's at the heart of all this, in the Tech and other industries, as a matter of fact. That's the question of whether or not a particular solution meets, is less than or exceeds customer requirements. Stop for a minute and ask yourself whether or not you computer and your software fits into one of those categories. For example we run on WinXP which is robust and reliable (though we confess to dearly missing OS2 for it's multi-tasking, industrial strength robustness and overall reliability. Think of it as mainframe in a box). And we use Office2K software because those versions of Word, Excel and Powerpoint not only do all we need done but exceed our requirements by about 80%. Our suspicion is that you are no different. Now think about the implications - though each tech company and sector would need to be individually dissected. Consider Oracle for example. Databases are commodities so competition reduces to a couple of major players (IBM and ORCL plus some small-scale open source and MSFT's offerings). On the other hand they've never managed to create much breakthru thinking or value on their applications. So without innovation you end up with effective maturity because solutions to customers needs aren't forthcoming. That results in industry consolidation, default maturity and saturation, a lack of new sales and them "coasting" on their legacy installs and collecting maintenance fees as their key strategy. Yet because new sales are lagging badly the legacy is eroding and customers are looking for alternatives. We think you can apply these tools to every company (and have the ambition to do so at some point but....).

MSFT as Exemplar: the Value-Gap

Not to pick on another favorite whipping child but let's consider MSFT. Not just because everybody loves to do that but because they also represent a lot of the problems with the Industry in general. And just to put a point on it after years of mega-buck investment in Longhorn we got the sterilized VISTA OS which represents the removal of about 3/4 of the previously announced new features and was slow, under-integrated and didn't work on most platforms. So much so that there was a concerted effort that was partially successful to retain on-going support for WinXP. Then we were presented with a set of deceptive marketing programs and mis-leading public positioning when in fact MSFT executives knew that Vista was broken. Which is all implicitly admitted by their announcement of Win7 ! The graphic is extracted from their last set of major annual analyst presentations and is their strategic vision. The top sub-chart id's the mega-trends that are supposedly changing the market. While they're all true do any of them speak to solutions - or just the bottom of the stack ? The middle chart id's the four major sectors they're choosing to pursue. Commercial software - where's the beef ? Without the mad cow infections ? Open source is dismissed with faint praise of course. Advertising and Commercial Electronics - these are areas where MS's culture, skill set, market position, etc. etc. will provide breakthrus in value delivery ? And are big enough soon enough to move the earnings dials ? We don't think so. We're looking at a company trapped into "mining" it's legacy reserves, just like an oil company over-pumping a declining field.

We don't mean to pick on MSFT in particular, though we certainly savor the opportunity of course, but ask our standard enterprise questions: what is the "Theory of the Case" ? That is in the immediate future, the short- and long-terms and structurally for each line of business and product family what are your capabilities, strategic intent and resources ? Can you make the case for credible value delivery ? That question should be being asked and analyzed for each company and sector IOHO ! On the whole we're arent' seeing the kind of re-thinking and renewal from the Technology Sector, the supposed home of innovation and adaptive resilience, that we see from Mickey D's or WMT etc. Though in fairness IBM appears to have found ways to maintain it's reserves in the commodity spaces though not finding new ones while Apple is the main counter-argument. (WRFest 27Apr08(Tech Ind): Innovators, Survivors & Also-rans,Tech Industry:APPL vs MSFT vs YHOO Wars ).

In the readings section we end with a pretty complete inventory of prior postings that provide other readings, tools and frameworks and interpretations that reinforce many of these points. You may want to consult them as appropriate.

Trends and Outlooks

Survey: US IT Spending Forecast Worst Since 2001 Forty-five percent of respondents to a new survey from ChangeWave Research said their companies will spend less or no money on IT during the first quarter of 2009, the highest percentage found by ChangeWave since 2001. ChangeWave surveyed 1,926 people in the U.S. involved with IT spending at their organizations. The study was conducted Nov. 6-12. Only 10 percent of respondents plan to spend more in the first quarter, down three points from a similar study conducted in August. "It's not just that the numbers are so horrific right now, it's that this is the point seasonally that we expect to see spending improve. Instead, we're seeing a collapse," said Paul Carton, director of research at the Rockville, Maryland, investment research firm."We're just looking for a break in the gloom," Carton added. "It doesn't even have to go up. Even if the rate of spending levels off, that would be a bullish indicator." The study indicated that IT organizations have already been engaged in some heavy belt-tightening. Thirty-nine percent of respondents said they have spent less than originally planned so far during the fourth quarter, nine points higher than the last survey. And respondents are also feeling increasingly skeptical that a quick economic recovery will occur. Forty-eight percent expect their IT budgets to be lower in the first half of 2009 than during the same period this year -- more than double the percentage of the previous survey. Larger enterprises are pulling back on spending slightly more than smaller ones, according to the study. Forty-nine percent of companies with 1,000 or more employees said they would spend less or nothing on IT in the first quarter, compared to 43 percent of those with between one and 10 workers.

Chip Makers Watch Sales Fall Sharply While accustomed to the boom-and-bust nature of their industry, the companies making the semiconductor chips that run computers, cellphones, digital cameras and even cars find themselves in the middle of a collapse in sales that resembles total chaos. With sales of most manufactured goods plunging in this recession, demand for chips is evaporating. In January alone, chip sales plummeted by almost a third from the previous year, to $15.3 billion, according to the Semiconductor Industry Association. “This is the worst recession the semiconductor industry has seen since its inception,” said Sean M. Maloney, the chief sales and marketing officer at Intel, at a news conference Monday. Consumers have benefited from some of the underlying turmoil. Smartphones and the cheap laptops known as netbooks are getting more powerful even as they drop in price. And the prices for the memory chips used to store information in iPods, digital cameras and cable set-top boxes are plummeting as the companies making the products grapple with overcapacity at their factories. Major chip makers like Intel, Advanced Micro Devices and Nvidia have felt the sting of businesses and consumers curtailing their spending on computers. Last month, Hewlett-Packard, the world’s largest PC maker, reported a 19 percent drop in computer sales, while Dell, the second-largest PC maker, posted a 27 percent decline in desktop sales.  On Monday, the research firm Gartner predicted that computer shipments would dive by 12 percent in 2009 to 257 million units — the steepest decline ever. In the memory chip industry, conditions have turned cataclysmic.

From Taiwan, a Tech Warning  The head of Hon Hai Precision Industry Co., the world's biggest contract manufacturer of electronics by revenue, warned that the global technology industry's slump could be more severe than many people think. The statement by Hon Hai Chairman Terry Gou is a stark sign of the rapidly weakening outlook for the technology sector from an executive known for his public swagger and for his company's rapid growth. The comments reflect broader damage in recent weeks to Taiwan's technology industry, which makes a large share of the world's personal computers and other gadgets for brands such as Apple Inc., Hewlett-Packard Co. and Dell Inc. "The worst has not come yet" with the economic downturn, Mr. Gou told reporters Friday after a charity event. He said Hon Hai plans to reduce its global work force, but didn't provide details. The company's work force numbers hundreds of thousands of people, most of them in mainland China. "The problem is three times worse than everybody thinks," he added. Taiwan's contract manufacturers now make more than three-quarters of the world's laptop computers, and produce a large share of the liquid-crystal-display panels used in flat-screen television sets. Because of the broad mix of customers and products these companies have, they offer a useful barometer of the broader tech sector's health. Many of the big manufacturers are hurting. Quanta Computer Inc., Compal Electronics Inc. and Wistron Corp., the world's three biggest contract producers of laptops by revenue, have cut forecasts for fourth- quarter shipments. AU Optronics Corp., an LCD panel maker, said it expects the number of panels it ships to TV and monitor makers to fall about 30% in the fourth quarter from the third quarter. The world's two largest contract makers of computer chips by revenue, Taiwan Semiconductor Manufacturing Co. and United Microelectronics Corp., have both cut their revenue forecasts for the current quarter and asked employees to take unpaid leave. Taiwan makers of dynamic random access memory, the main form of computer memory, have urged the government for assistance. The government has vowed to help, but insisted the companies come up with their own rescue proposals.

Managing IT in a downturn: Beyond cost cutting With growth slowing and valuations declining, businesses badly need to extract value from their IT functions. The operative questions are, “How much?” and “How?” As CIOs choose a path, they need to determine whether they can afford to take a “through cycle” perspective, balancing short-term financial improvements and the possible impact on longer-term capabilities. They must also consider the need to act quickly to generate cash, even if such moves prove less attractive once the recession ends. Almost all IT organizations can and should reduce IT spending in 2009. But this will be difficult. Many companies have built up complex application environments that require ongoing support. Contractual commitments to vendors can be difficult to modify. Adding to the challenge, organizations rarely agree internally on business priorities for IT. Still, with sufficient management focus, it’s possible to cut costs dramatically and quickly. Companies can trim and rationalize demand for new applications. Existing IT capacity, like servers and storage, can be shared and application maintenance spending capped. Taking a “zero based” view of an organization (reimagining it from scratch) may help to peel away unnecessary management layers and eliminate non-value-adding functions. Meanwhile, companies can renegotiate some contracts to reflect changing market conditions and can accelerate efforts to move operations offshore. Some businesses, however, face tougher challenges. They must substantially improve their cash positions just to survive. As they cut near-term costs, these IT groups will need to reduce investments and rationalize organizations aggressively.

Crisis for tech workers: Life after layoffs? San Francisco - Signs everywhere point to the plight of the laid-off tech worker. Tech consultancy BearingPoint files for bankruptcy. Hewlett-Packard's profits plummet. Silicon Valley employment falls for the first time in several years. With daily layoffs and few new jobs available, techies have seen their careers careening off track -- and now they need to reinvent themselves or get off the tech train altogether. There's no question the job market is getting worse: Companies are shifting more IT operations overseas, gutting IT staffs, and replacing seasoned veterans with cheap labor, all in a desperate effort to cut costs. Business survival trumps technical innovation. The sage advice that techies should hone their business skills to make themselves more valuable has taken on a chilling sense of urgency. So far some 200,000 tech workers have faced the firing squad, according to TechCrunch. Gold says he has a strong technical background with little business acumen, which was part of his problem. Over the past few years, he realized that he wanted to make more money than the salary technical skills commanded. Tech salaries have been under assault from cheap foreign labor for years. Even worse, Gold figures a majority of technical skills are now easily commoditized and able to be shipped elsewhere. "The day of the IT expert is a thing of the past," he says. Yet this doesn't mean the end of the tech career, rather a change in the skill sets that make it up. Gold believes business skills coupled with technical ones can guard against offshoring, outsourcing, and even H-1B competition. "Very few IT people can tell you the business strategy, and they are good candidates for the outsourcing model," he says.

Business leaders worry: who will mind the IT store? Micro Focus, a vendor that provides tools for regenerating COBOL applications into more modern formats, has just released an interesting survey that states that business leaders may have issues with their IT departments going forward. Basically, the survey of 450 North American and European executives (mainly C-level executives) found, is that they are worried that they won’t have enough skilled individuals to maintain and modernize all those legacy systems they have. Instead, there’s been a lot of emphasis on recruiting for the sexy new stuff, such as Internet and Web 2.0 skills. Loraine Lawson, who me pointed to the study, has a headline that says it all about the urgency of this challenge: “Recession is not the time to lose business leaders’ confidence.” The survey found that nearly two thirds (60%) of CFOs in Europe and US say having the skills to modernize core IT assets are the most valuable in a recession. However, most of the recruiting budgets are going to manage Internet-based technologies. Over half of all those polled (56%) confirmed newer, web-based technologies are the skills being recruited for the most today. Fewer than one in seven (13%) of the CFOs surveyed are convinced that they have the skills available to maintain their core IT assets. The study was conducted by Micro Focus, in conjunction with leading international business school INSEAD. As Micro Focus CEO Stephen Kelly put it: “Failure to safeguard these assets is tantamount to a ‘ticking time bomb’ for global business. Organizations must quickly adjust their IT investment strategies to deal with recession realities. Everybody knows that Web 2.0 solutions have huge potential to transform all types and sizes of organizations but their development shouldn’t be at the expense of protecting and developing the IT assets at the heart of the business.” Of course, there’s a self-serving aspect to the study — legacy modernization is Micro Focus’ business — but it nonetheless points to a situation that’s been brewing for years. Much of the world’s applications and data reside on mainframes, for example, yet many members of the generation trained in mainframes and large systems are nearing retirement age.

Strategic Trends & Structural Shifts

The State Of The Personal Computer It doesn’t matter whether your favorite operating system is Windows, Mac OS X, or Linux or you want a computer that just works—technology pundits are always writing about the “next big shift.” Every year, the predictions are the same: Windows users are frustrated, Linux/MacOS will take over. During the final months of 2008, we thought it would be interesting to take a closer look at the state of personal computing and consider the future of each platform. Indeed, 2008 is already shaping up to be a year of milestones. Microsoft Windows Vista reached SP1 status, making it the choice of new PCs across the board; AMD’s Radeon line once again became competitive against Nvidia’s recent GPU dominance; and the launch of Intel Core i7 marks the chip giant’s first major design change since the original Core Duo launch. This has also been a year of transition and change for Apple Mac OS X and Linux. The release of Apple’s new unibody MacBook and MacBook Pro has created new interest in potential “switchers,” while Linux has seen its most mainstream success to date with the growing popularity of netbooks. The question is: what will 2009 look like? Will Microsoft’s market share continue to erode after the lackluster release of Windows Vista and rising threats of malware? Will Mac OS X users still be willing to pay an “Apple Tax” and benefit from the relative lack of malware? Will Linux’ success with netbooks open the way for The Year of Desktop Linux?

Less is Moore Constant improvements mean that more features can be added to these products each year without increasing the price. A desire to do ever more elaborate things with computers—in particular, to supply and consume growing volumes of information over the internet—kept people and companies upgrading. Each time they bought a new machine, it cost around the same as the previous one, but did a lot more. But now things are changing, partly because the industry is maturing, and partly because of the recession. Suddenly there is much more interest in products that apply the flip side of Moore’s law: instead of providing ever-increasing performance at a particular price, they provide a particular level of performance at an ever-lower price. Many companies, it seems, would also prefer computers to get cheaper rather than more powerful. The recession is hurting the computer industry, albeit not as badly as the bursting of the dotcom bubble did in 2000-01 (see article), but those companies that enable their customers to benefit from the flip side of Moore’s law, and do the same for less, will be best-placed to ride out the storm. A good example of this is virtualisation: using software to divide up a single server computer so that it can do the work of several, and is cheaper to run. The more powerful that machine, the more computers it can replace and the less, in effect, each “virtual” machine costs.

SOA gets an obituary San Francisco - SOA is dead but services remain alive, according to a prominent analyst who published an obituary for SOA in a blog post on Monday. In her blog, Anne Thomas Manes, vice president and research director at Burton Group, pronounced SOA dead. "SOA met its demise on January 1, 2009, when it was wiped out by the catastrophic impact of the economic recession. SOA is survived by its offspring: mashups, BPM, SaaS cloud computing, and all other architectural approaches that depend on 'services,'" Manes wrote. Instead of becoming a savior, SOA "instead turned into a great failed experiment -- at least for most organizations," Manes said. SOA failed to deliver on promised benefits and after the investment of millions, IT systems are not better than before. In some cases they are worse, with costs higher and projects taking longer, she said. Interviewed Monday afternoon, Manes said successful SOA implementations have resulted from major IT transformation efforts rather than just slapping a bunch of interfaces on applications. "Those companies have seen spectacular results from these efforts, but in those circumstances, SOA was part of something much bigger," Manes said. Companies need to become more in tune with what businesses require and understand what the problems are, she said. What is required is an examination of application architecture rather than project-by-project integration, Manes noted, but with the difficult economy, funding for SOA has dried up, she said.

A future without programming Such views may be a bit far-fetched, but it's true that do-it-yourself application development has never been more appealing. With IT budgets being squeezed, along with the growing dysfunctional relationship between IT staff and managers, it's no wonder the promise of cheap "codeless" development that sidesteps IT resonates loudly with businesspeople. "We also have a whole new wave of business users that are not intimidated by the notion of application development," says Mike Gualtieri, analyst at Forrester. Coghead and others, such as Caspio, Zoho, and Wufoo, are just the latest attempt to bring application development to the masses. From Cobol to 4GL to scripting languages to, recently, Microsoft's Oslo for model-based software development, the Holy Grail is to make it easier for nonprogrammers to program. Now Coghead CEO Paul McNamara believes cloud computing tools increase the number of potential software builders in the world tenfold. There are areas where codeless software development makes sense, mostly with business apps that have multiple records, business logic, notifications, and other straightforward features. For instance, Jim Heagney, an accounting and systems consultant, tapped his experience with Great Plains and other ERP integration projects to develop a virtual-events scheduler, called Inexpo.

Mock debate ponders developer methodologies Proponents of agile programming from IBM staged a mock debate Wednesday, pitting agile methodologies against the traditional waterfall method to stress the benefits of agile and its short, iterative development cycles as opposed to the follow-the-plan style of waterfall. IBM's Scott Ambler, practice leader for agile development, played the role of the traditional development proponent and PC user in the staged debate during the SD West 2009 conference in Santa Clara, Calif.. He was intentionally outwitted in the debate by Terry Quatrani, UML evangelist at IBM, who served as the agile proponent and purported Mac user. Pretending to talk up initial requirements modeling supported in traditional development, Ambler stressed the need for detailed estimations and project plans. Detailed specifications, he said, were "absolutely critical to your success." But Quatrani countered that a requirements list is like a grocery shopping list, with people changing their minds once they get to the supermarket. "Your requirements are just an initial estimate," of what the development team wants to do, she said. Then, developers do what the customer wants, said Quatrani. Ambler also promoted use of an architectural specification. "Otherwise, how will the programmers know what to build?" he said. Quatrani responded that use of modeling was important but for developers to use just enough of it -- a sketch. "I'm going to be actively involved with my programmers," she said. Ambler, again in his role as the traditional development advocate, stressed the need for detailed, comprehensive specifications. "Detailed documents are a very good thing and critical to your success as software developers," said Ambler. "I have three words for you: Test-driven development," said Quatrani. Again, she stressed building what the customer wants. Documentation can be "the anchor around my neck," Quatrani said. Some is needed but not necessarily all the detailed specifications, she said. With active participation of the customer, the agile developer knows what the customer wants, she said.

Where to next for ERP et al? (part 1, SAP) If you look at the numbers as Larry Dignan, Brian Sommer and I do each quarter you might easily conclude that the market running order in 2009 would be the same for 2009 as it has been for 2008: SAP, Oracle and Microsoft. I doubt that will change significantly but what matters in software marketing is mindshare. In that sense everything is up for grabs. That is assuming the market doesn’t collapse altogether, a prospect that isn’t out of the realms of possibility either. In talking to Dale Vile from Freeform Dynamics, he confirmed much of what I am seeing in the market: no real panic among CXOs but a firm expectation of a significant slowdown. There are regional variations with most of the gloom in the US/UK. Both Dale and I would go much further. We believe that the market - and vendors - are in for a very nasty surprise, possibly as early as Q1 of 2009. I believe that IT departments could find themselves in crisis as boards demand value from IT combined with more cost cutting. It is hard to see how this will pan out because unlike the last downturn, CIO/CTO’s have adjusted to shelfware problems and have little of the fat they needed to shed at the turn of the century. Their biggest problem remains the difficulty they have in communicating with the business. Many put this at the CIO’s door. The last six months have taught me the reverse. It is the business that needs to pay attention to IT. Technical people I speak with know far more about what needs to be done than their business counterparts give them credit for but are rarely given the floor with which to speak with conviction. That has to change. If business recognizes the contribution IT can make, then the IT landscape changes and introduces a new dynamic into the sales process. I sense there is a likelihood of that happening, especially given the question marks we are seeing being placed in the value of licenses and their attendant maintenance and support costs. Mind you, if it was that simple then things might have changed a long time ago. The often toxic relationships I witness are a legacy of the past. Now is the time for the whole business to come together. On  the buy side front, Vinnie Mirchandani, Ray Wang, Frank Scavo, Brian Sommer, Mike Krigsman and myself (to name but six) are not going away anytime soon. We will continue to fight the customer corner in our own styles against an increasingly frustrated market. We’re only a few more data points in the buying decision cycle but the question remains: how much longer will buyers continue to hand over three times the license fee over a 10 year period and continue to smile while watching project continuing to fail?

Proving I.T.'s Value to the Executive Suite For more years than anybody cares to remember, people have been talking about the need to bridge the great divide between information technology and business. But when it comes to making specific recommendations to achieve that, everybody tends to fall back on a wide range of empty platitudes.To actually bridge the divide, I.T. people need to understand where the business hurts. That means I.T. people need to gain some level of visibility into the business. But you can't get that visibility if you spend all your time working in the boiler room, so in order to get an invitation topside, an I.T. manager needs to effect a result that will get the attention of the business side. The question is, where is the best place to start making a difference that will get noticed by executive management?This brings us to the marketing department, which invariably is the least-understood area of any company's operations in terms of how it spends money to create a positive result that can actually be measured. In the absence of any real measurement tools, most investment in marketing campaigns is based on an article of faith that assumes there is a definable return on that investment. Moreover, most marketing departments are not all that efficient because they don't conclusively know what campaign is working and, more important, when is it actually working.

Hunker down or flourish - The choice of today’s service groups But first, the key question any service leader must answer is this: Do I just want to hunker down and ride out the recession or do I want to emerge from the recession with a bigger, better and more competitive service group? That one answer will dictate a lot of future policy and operational decisions. It will also go a long way to explain the morale of your team during recession, too. Why? Service firms are people businesses. People have careers and needs that go beyond immediate monetary payments. They want a ‘career’, ‘advancement’, ‘to feel wanted/special’ and ‘to be part of a growing, exciting entity’ to name a few. Let’s face it, it’s no fun being in a firm that’s contracting, letting people go in dribs and drabs. That environment is depressing, de-motivating and just plain sad. Who wants to die a death of a thousand cuts? Even if you have to hunker down for a period of time, don’t miss the opportunity to speak with your team about the post-recession future. Discuss, frankly, the plans for the group. Give people hope and a reason for continuing to work with your firm. If you don’t, the best and brightest will leave for greener pastures. And, once they go, what will your service group be without people? In my materials, I covered a multitude of revenue, cost and morale points. One of the more important revenue items was to encourage service groups to reassess their solution set. Is it still relevant in this economy? I’ve been to two service firms this week alone that have sold the same solutions, the same way with the same messages for many years now. In both cases, their offerings are out of step with today’s new market realities. I’ll be working with one or both firms soon to fix this issue but the frequency with which this occurring is jarring.

MSFT as Exemplar

Ditch the Windows Code Base Now I was shocked when I read last week's column by esteemed PC Magazine Editor-in-Chief Lance Ulanoff regarding Microsoft and its strategy for developing a newer and better OS. Let me summarize his points in a single sentence: Microsoft is doing just fine and everything is okay; move along, nothing to see here. He goes on and on and on with the argument that Microsoft just needs to tweak and tweak; that the company should not even consider throwing out the Windows spaghetti code and start a new code base from scratch because, well, that would be bad! It would be bad because Windows is now a legacy product and far too many applications rely on the base code. God knows what would happen if Microsoft began from scratch, he muses. And, according to Ulanoff, it's stupid to even think along those lines. Underlying his thesis are a number of ideas that I doubt Ulanoff fully considered, since he tends to write his columns late at night when he's half asleep. How else to explain his screwball logic and shrill commentary? Anyway, as he sees it, Microsoft simply is not capable of coding anything from scratch even if it wanted to, at least not without messing it up so badly that Western civilization would collapse or Linux would take over (both options being the same thing from the Microsoft point of view). In this regard I must agree with Ulanoff. Of course, if you reread his column he never actually says any of this. But if you follow the logic—what little there is—you'll see that this is his real point.

My Windows 7 Wish List The buzz surrounding Windows 7 has begun to amp up, and I'm already assuming that this product will be little more than Windows Vista with a few added gewgaws that are relatively unimportant. While nothing on my wish list will be implemented, I figured I'd complain in advance anyway. 6. Get off the cloud! There is nothing more annoying than Microsoft and this cloud computing crapola. It has its place in certain situations, but too often I've been doing something on my laptop on an airplane and suddenly the machine wants to contact the Internet for some reason or other. It's ridiculous. These are just six of the many wishes and suggestions I have for the folks at Microsoft, who seem to be rushing Windows 7 as fast as they can. In the end it will just be another incomplete product.

The Vista follies: Windows' tortured 2008 Microsoft is used to criticism; after all, it's a standing joke that the third version of any Microsoft software is the first one that works right. But the backlash against Windows Vista in 2008 was unprecedented. The new OS had been out for a year, finding its way into new consumer systems through 2007 but not getting much adoption by business. Throughout 2007, InfoWorld heard IT staffers and CTOs grumble about the new OS, despite some nice features for IT, such as unified install images. Application incompatibility, a UI rejiggered without any user benefit to its changes, and a bothersome security mechanism increasingly annoyed individual users and small-business consultants. But Microsoft was embarrassed by revelations that its own execs had trouble with Vista and that computers labeled "Vista Capable" in fact could not run Vista, calling into question Microsoft's honesty, as well as that of many PC makers. The result was a messy lawsuit that is still dragging on, as it became clear that Microsoft was split internally about the accuracy of its "Vista Capable" certification claims. During the six months of this anti-Vista brouhaha, Microsoft held firm to the June 30 kill date for XP and indeed pulled the plug as promised. But it also started talking about the "downgrade" option that let many users buy Vista Business or Vista Professional, then use that license to replace Vista with XP. Microsoft also let PC makers continue to sell XP on new systems by using the downgrade approach to call it a Vista sale. As the Vista doubts became mainstream, Microsoft began to talk up Windows 7, the Vista-based successor to Vista scheduled for release in early 2010. As InfoWorld's Kennedy has shown in his tests of the Windows 7 pre-beta version, Windows 7 is essentially Vista with some interface changes, a claim Microsoft CEO Ballmer concurs with -- but he quickly adds that Windows 7 is "a lot better." And Microsoft has continued to work on Vista, with the SP2 update now in beta. SP2 helps boost Vista's speed, Kennedy's tests show. As 2008 draws to a close, Vista has returned to being a quiet failure as the world waits for Windows 7.

Why businesses are embracing Macs It's not your imagination. Apple Macintoshes are turning up in businesses beyond the creative departments, increasingly becoming a normal part of the IT fabric. One recent IT survey by researcher Information Technology Intelligence shows that 23 percent of respondents had at least 30 Macs in their businesses, 12 percent had at least 4,000 Macs -- and 68 percent said they would let users choose Macs as their work PCs in the next year. A Forrester Research survey of larger enterprises showed that Macs now account for 4.5 percent of deployed systems. (Both IDC and Gartner report that Macs now make up 9.1 percent of all PCs sold to individuals.) IT's acceptance of the Mac appears to be genuine, not a grudging response to unwanted user demand: "Desktop managers are painting a rosy future for Apple on the corporate desktop," the recent Forrester report states. One reason is the quality of the Mac hardware and operating system; Information Technology Intelligence's survey shows that 82 percent of IT respondents rated the Mac platform as very good or excellent, compared with 60 percent for Windows Vista. The growth in Mac adoption has been driven by several factors, everything from Apple's conversion to an Intel-based platform with several virtualization options to run Windows to the Webification of corporate applications, the rise of software as a service, and Apple's dramatic ascendance in consumer mindshare.

Other Industry Exemplars

Rethinking Software Support Oracle Corp.'s lucrative business selling maintenance contracts could come under pressure if companies turn to lower-cost alternatives as the recession drags on. Consider Santa Fe Natural Tobacco Co. The small cigarette maker, which is a unit of Reynolds American Inc., recently switched its service contract for Oracle human resources software to Rimini Street Inc., a software support company that says it charges half of what Oracle does. How many of Oracle's customers follow suit is an open question for the Redwood City, Calif.-based company, which garnered nearly half of its $22.4 billion in sales last fiscal year from highly profitable maintenance and support contracts. Customers pay maintenance fees to Oracle and rivals like SAP AG for the right to get upgrades to their products, bug fixes and help-desk support. The contracts typically come up for renewal every year and are paid for annually. Oracle charges a fixed 22% of the price of a software package, which can cost hundreds of thousands of dollars, for maintenance. But the economic downturn might prompt some cost-conscious companies to stick with older software and look for alternative support services. "There's going to be a breaking point soon where customers say they're spending too much on maintenance and not getting enough value," said Forrester Research Inc. analyst R. Ray Wang. "Investors should take note." Critics say Oracle needs to reassess its one-size-fits-all business model because customers might move away as more outside options become available and as the recession prompts companies to become more vigilant in their spending. Customer irritation over software companies' maintenance pricing policies resurfaced last year, when SAP customers protested a rate hike. It soon spread to other companies. Jefferies & Co. said recently it expects Oracle's maintenance revenue to slow as license sales fall off.

Ex-Allies Square Off In a Tech Turf War  With a big product launch Monday, Cisco Systems Inc. is propelling the technology industry into a new era: Giant companies that once prized profitable cooperation are invading each others' turfs. Cisco announced it will start building its own servers, the powerful machines that run corporate computer centers across the globe. Its "blade" server, which it designed and developed for two years under unusual secrecy, places it in direct competition with long-time partner Hewlett-Packard Co. For years, Cisco enjoyed heady growth in its core business of making the switches and routers that allow computers to communicate with each other. Hewlett-Packard dominated the server market. The two cooperated with each other, as well as with the makers of storage devices and software, each providing complementary pieces of the data centers that make corporations and the Internet run. But that has been changing in recent years. The maturing tech industry has set giant companies on a collision course, as once-disparate technologies take on new capabilities in a "convergence" of computers, software and networking. With the recession expected to shrink sales across the industry, tech companies are turning on each other in their search for growth. Since Cisco's core networking markets began slowing in 2005, it has taken on the likes of H-P, Microsoft Corp. and International Business Machines Corp. It is also picking new fights as it expands into home electronics and entertainment systems for sports stadiums. Cisco Chief Executive John Chambers says the company expects to deploy its hoard of cash during the economic downturn to expand further into areas where it hasn't historically competed. In February, the San Jose, Calif., company took on $4 billion in debt in part to add to its war chest for acquisitions. "The fact that we have $29.5 billion gives us a huge competitive advantage," Mr. Chambers said in an interview just before raising that capital. "Cash is king, queen and the royal family." Cisco's new rivalry with H-P provides a particularly good window into the industry's latest offensives. As Cisco moves onto H-P's territory, H-P is stepping up its own investments in networking gear that competes with Cisco's. Those outside Cisco say the move into servers could be difficult. "This is, by far, the riskiest, most bold move they [Cisco] have made in their history," says Zeus Kerravala, an analyst at tech research company Yankee Group. Cisco's chief technology officer, Padmasree Warrior, says the company has moved boldly in the past, and suggests the old rules are changing. "We're going to compete with H-P. I don't want to sugarcoat that," she says. "There is bound to be change in the landscape of who you compete with and who you partner with." Battles are breaking out across the industry. Within the past year or so, H-P has fueled a new rivalry with IBM in tech outsourcing by buying services giant Electronic Data Systems Inc. Microsoft set its sights on Internet-search giant Google Inc. by attempting to buy Yahoo Inc. Sun Microsystems Inc. is moving beyond its core market in servers and software to take on database-software leader Oracle Corp. Later this month, Dell Inc. says it plans to introduce new data-center management software that will compete with existing offerings by H-P, IBM and others.

IBM could shake up Silicon Valley with Sun deal  If IBM Corp. scoops up Sun Microsystems Inc. for at least $6.5 billion in cash, as the companies are discussing, IBM would be making an opportunistic grab for a deep well of technology that Sun has nearly buried itself developing. The proposed acquisition would be IBM's biggest yet. It would shake up Silicon Valley and the corporate computing world, marrying two traditional foes whose animosity was relatively recently squashed. Merging the corporate cultures of Armonk, N.Y.-based IBM and Santa Clara, Calif.-based Sun would be a challenge, and lots of Sun's jobs would probably be cut. Sun revealed plans in November to jettison up to 6,000 jobs, or 18 percent of the global work force, after slashing 7,000 jobs the previous three years in several rounds of layoffs. But Sun would come relatively inexpensively, because its shares have been on a steady downfall since the dot-com bust. Although $6.5 billion would represent a significant premium over the market value of less than $4 billion that Sun had before the talks leaked, Sun's last quarterly report shows it with more than $2.6 billion in cash and securities that could be readily converted to cash. IBM would get access to many businesses that use Sun's servers or software and could be pitched on buying other things from IBM. Despite its long-running financial problems, Sun's customer base is loyal: market research firm IDC estimates that there are more than 1.6 million active Sun servers in use worldwide. "Sun has a wealth of technology and intellectual property," said Jean Bozman, a research vice president with IDC. "You have to look at Sun in a three-dimensional way. It provides hardware, it does servers and storage, it has software — it has all these elements that would go into the next-generation data center, not just one or two. And it has historically been on the leading edge of technological trends." As of the end of 2008, Sun owned 10.1 percent of the worldwide server market. IBM held nearly 32 percent and HP had nearly 30 percent. In addition, many of Sun's customers are heavy hitters in finance, telecommunications and the government. Those are areas where IBM also has a strong presence but is looking for an even bigger footprint as it rolls out new services geared toward digitizing key pieces of infrastructure, from electric utilities to water supplies. Although Sun and IBM worked together to spread the Java programming language, which became a key ingredient of the Internet, the companies' relationship appeared to make its biggest improvement after Jonathan Schwartz took over from McNealy in 2006. Schwartz reached out to IBM and CEO Sam Palmisano to brainstorm ways they could cooperate — especially since they share Microsoft Corp. as a rival — and the companies ended up announcing an August 2007 pact to collaborate on server technologies.

Previous Tech Industry Postings

WRFest 20Jan08(Tech Bizz): Times They are Changing

WRFest 25Feb08(Tech):Dropping Outlook vs Climbing Competition

WRFest 2Mar08(Technology): Small to Large - IT Industry Structure

WRFest 16Mar08(Tech): DLS's, Two Cultures and the Breakdwon

WRFest 30Mar08(Tech Industry): Commodization, Consolidation, Consequences

WRFest 27Apr08(Tech Ind): Innovators, Survivors & Also-rans

Tech Industry:APPL vs MSFT vs YHOO Wars

Technology Industry: HPQ/EDS, PCs and Prospects

Readfest(Tech Indstry): Playing it Again, Same...oops Sam

Tech Trends I (Readings): Big Picture to Key Players

Tech Trends II (Analysis): What're the Drivers and Outlooks

 

 

April 14, 2009

Denial's Triumph: From Earnings to Business Performance (NOT) [UPDATES]

The last post surveyed the economic and market outlook with a view toward separating the signal from the noise and distortions, of which there is a surplus, and finished up by summarizing the business performance outlook and the implications for earnings. Earnings will make or break this sucker's rally but the real question shouldn't be this last quarter but what's the long-term outlook ? Which in turn boils down to how are businesses responding to the economic crisis ? The basic answer is terribly - an argument we've been making repeatedly and strongly for many months now and were sketching over the last year. Unfortunately the news turns out to be even worse than we anticipated. In the readings section we start with a deeper dive on the strategic and structural outlook for earnings, where John Mauldin's argument that a recovery could take 20 years is well worth considering. Yes, you read that right....20 years ! That's followed by another set of readings on the strategic business outlook where the findings are discouraging to say the least; in particular Boston Consulting Group has been publishing some of the best, to the point and well researched and analyzed reports on business responses we've seen. Three of which are excerpted slightly (due to password protection you need to go dload the reports for which the URLs are provided. AND SHOULD. Really outstanding work that every investor, employee, business partner or other interested stakeholder really needs to grasp). The final section surveys the landscape with Industry/Company examples that sample the spectrum from Finance to Retail to Manufacturing to Drugs to Tech. We are in the midst of fundamental structural changes in every industry and companies aren't reacting with sufficient scope, speed, force or depth. To be honest every one of these excerpts deserves the same kind of extended dissection we did on WMT (WMT as Performance Exemplar: Re-Think, Re-Factor, Re-Energize) but that would require many...many posts so not right now. Nonetheless the WMT example proves it can be done it just isn't ! A negative lesson in leadership (another reading talks about Dimon and how his discipline is helping JPM cope). Now we covered this ground just recently (Firestorms and Re-Thinkings: Business Performance vs Business-as-Usual) so this is reinforcement of those themes and findings but it's more - it's stunning confirmation of how flat-footed and ill-prepared most businesses have been caught. Worse it also confirms how shell-shocked and non-responsive they have been and are - which has very adverse implications for the macro-outlook as well. Again pointing to WMT as an exemplar (WMT as Exemplar II: Diving Into the Details of the Retail Enterprise) companies need to be re-thinking every aspect of their business - instead they're standing there in shock. BtW the sketch is from Bill Mauldin and shows soldiers standing around Anzio after surviving a very heavy shelling - point taken ?

Earnings and Valuations

Earnings are going to be challenged for a long time as are valuations and stock prices for several reasons. First off the implications of a U-shaped recovery at best, or an L-shaped one as is the risk, mean that profits will not recover. Plus many companies will face a need to re-build their balance sheets, mature, saturated and over-capacity industries which will put downward pressures on margins and prices, deleveraging by consumers and customers which will further lower demand, slow growth, reduced or eliminated buybacks plus a need to re-invest. Profits in this decade have been at historically abnormal and aberrational levels as well because of constrained hiring and capital investment. Now the future is also likely to see continued constraint but structural re-engineering ala WMT will be expensive. That also means btw that there will be a bad feedback to demand as hiring and equipment investment remains low for a long time. We also have just come thru a period when valuations were at abnormally high and aberrational levels as well. Which will also not continue. Consider the accompanying graphic, part of the earlier post on business performance. The bigger composite chart is here if you'd care to refresh the link to GDP and corporate profits. The top sub-chart shows PE Ratios from 36-08 and two averages - we think the more realistic one to which we'll revert at best is the average before the abberations, i.e. 36-90, which is 12.9 ! We'd argue that recent rumors that PEs are returning to reasonable fair values are wrong and that's before one allows for the over-correction factor. Which we try and gauge in the second sub-chart by looking at the cumulative difference between PEs and the average. Notice that the PEs balanced out until the Tech Boom completely discombobulated things. Now we're living in a huge valuation bubble. Given a very poor economic, profit and earnings outlook for years to come (the Mauldin 20 ?) how do you think it'll perform in the future ? Our guess would be pretty poorly indeed.

Company Responses

We've borrowed two of BCG's charts to create this composite though we've put up plenty of others and our own to make the same points. Here a key though is that they literally just completed the survey work within the last month or so and published the results in the last couple of weeks. Their findings are nearly identical to what our network, readings and anecdote collections have been telling us and we've been sharing with you. In the top sub-chart you see a conceptual representation of a good reaction compared to a typical reaction. A company paying attention to macro-environment and external issues would have started positioning, say at least back in July when we published our tipping point warnings on the Tech Industry ? Instead what you're seeing is reactions delayed to far, sudden responses and meat-axing without discipline, systematic approach or systemic (informed and detailed on the operational levels, i.e. looking at each part for each business and deciding what the best mix of tactics and strategies are) and a failure to even begin thinking about future positioning. The latter is particularly scary since this is such a different business cycle and the associated structural changes will force huge changes in business models and operations. The news gets worse when you realize the the leading-edge companies who are responding are only about 20% of the sample. And it gets really bad when you look at the bottom sub-chart which inventories the responses. Notice that the actions of even the best companies are focused on short-term changes at the margin and don't begin to undertake the kind of deep re-thinkings we consider necessary and advantageous. In it's own perverse way the re-shapings of the landscape that will be driven by the crisis creates tremendous once in several lifetime opportunities for seizing and creating strategic competitive advantage. The number able and willing to seize that opportunity however is pretty limited; i.e. the WMTs of the world are few and far between.

Quarterly vs Long-term: Investor Attitude Changes

For the better part of three decades companies and investors have let themselves be driven by the quarterly numbers, which has always been a major mistake since, as we keep hammering, real stockholder value is created by a proper balance between short-term and long-term and between strategic and operational concerns. But it is what it was. BCG however has picked up the early signs of a shift so fundamental and far-reaching that it's startling and very encouraging, it it pans out of course. Apparently some major institutional investors are beginning to undergo a SEE-change and re-think the way they evaluate and value company performance. They appear, in fact, to be beginning to pay more attention to long-term performance than quarterly ! Would that it 'twer so !! As several of them said, no matter what their past approach they're all becoming value investors now. They also said they see this as that proverbial once ever opportunity for companies to re-position themselves and for their own investments. To do that though they're looking for executives to tell them truth, to have a good and credible story and to be convincing and compelling. The companies that can do that will be the ones who have a provable "Theory of the Case" about how each line of business will perform now, in the short- and long-terms and ultimately. In other words investors want to hear the same things we're asking for. Their chances of getting it must be judged to be small right now. BUT...the companies to pay attention to or be looking for are the ones who can in fact develop that story and ground it in fact.

Hopefully you enjoy living in interesting times because you're going to whether you want to or not; and for a long time to come. Easy to say, harder to grasp and hardest of all to become convinced and act on. But that's what'll seperate out the sheep, the sheepdogs and the wolves. I don't know about you but it strikes me wolves are more likely to do better in this environment than the others.

UPDATES:

We've added two new readings (admittedly on another blog they'd be seperate posts but c'est la vie). One a recent McKinsey discussion of strategic planning in a crisis which is a bit of conceptual candy and the other a recent post by Bob Sutton on a Boston Globe story (how ironic) surveying the accelerating debunking of the standard strategic planning gurus. It turns out there is no substitute for knowing the whole business, balancing short- and long-term and strategy with execution (our fundamental mantras) and executing, executing and executing. Unfortunately these proven truths continue to escape and evade while the world seperates into the shocked and the easy answer crowds. We recommend you not be among them !

Earnings Realities

Don't Get Burned by Earnings Season Earnings season can sometimes seem like a colorful but meaningless show. How to sort through the noise. Earnings season is here again, leading many average investors scratching their heads as great money is made or lost based on numbers that fall short, or surpass estimates, by a penny or two. Good or bad earnings just might be the last thing a penny still can buy, in fact. But even though such news is always very exciting, the question remains how valuable or relevant it is for retail-level investors. This is not a game that many out of the industry truly understand. Quarterly earnings might surpass last year's figures, and even analysts' consensus estimates, but really, in the end, what does that mean? Does it really say anything about the long-term value of the stock? Does it tell you about their cash on hand, recent moves made by management or how they might even use their bailout money? No, of course not. Even more insidious is the general stench of corruption between analysts and those they cover that hovers over earnings. And if it's not corruption, it's incompetence. Most famously, analysts relentlessly cheered on the dot-com bubble of the late '90s, with just a handful of "sell" recommendations being offered, despite the fact that the market was headed for a spectacular crash. As noted by Kent Womack, at professor of finance at Dartmouth's Tuck School of business, by the late '90s "buy" recommendations outnumbered "sell" recommendations by at least 50-1. In many cases, such bizarre analyst shenanigans are still going on and are easy to find. For example, it would be hard to find a more dysfunctional firm than General Motors (GM). It's making a product fewer people want all the time, it's got enormous legacy costs, its chief executive just got marked-to-market by President Obama, its stock trades at less than a gallon of gas and it perpetually hovers near bankruptcy. But for all this, analysts have, somehow, a glimmer of hope that things aren't really that bad at GM. Thomson Reuters rates it "neutral" but not "underperform." This raises some juicy questions including, then what does rate "underperform?" Enron? WorldCom? A Pontiac Aztek? Standard & Poor's rates GM two stars. Again, if this is so, what could ever merit one star? Please tell me so I know to preserve it as something rare, like a four-leaf clover.

Market rally could trip over the bottom line It's the earnings, stupid. Optimism that the fortunes of financial companies like Citigroup were improving sparked a four-week rally beginning March 10 that drove the Standard & Poor's 500 index up 25 percent. But now investors will find out exactly how companies across all industries performed during the first three months of the year. Those quarterly results will determine whether the surge was the beginning of a bull market, or just a blip. After all, the market's last promising rally was derailed not by jobs data or an emergency federal bailout but by forecasts from companies that make everything from computer chips to tin cans to movies. The S&P 500 jumped 182 points, or 24 percent, to 934 between Nov. 20 and Jan. 6. The next day, technology bellwether Intel Corp., aluminum producer Alcoa Inc. and media giant Time Warner Inc. all issued grim earnings guidance. The S&P dropped 28 points, or 3 percent, that day and hasn't returned to its early January levels since. The current rally also began with a company announcement. This time, beleaguered and bailed out Citigroup Inc. said March 10 it was profitable for the first two months of the year. The S&P 500 gained 43 points, or 6 percent, that day to 719. The index closed Thursday at 857, and markets were closed on Good Friday. The S&P could rise more, and even turn positive for 2009, if earnings reports for the first quarter show a strengthening economy.

Earnings Recovery Could Take 20 Years Over the long haul, stocks track earnings (the 10% market return over the past century was composed of 2% real earnings growth, 3% inflation, 4% dividends, and 1% multiple expansion). It therefore makes sense to get a sense of how fast earnings are likely to recover once this depression ends. John Mauldin discussed this issue in his newsletter last week.  John still believes the recent rally is a suckers' rally and that we'll likely be working our way out of this hole for years. One reason for that pessimism is the conviction that earnings won't just snap back to pre-crash highs the way they have in  recent recessions. Why not? In short, because the peak earnings of 2007 were inflated by leverage (debt), and that leverage is now been stripped from the system.  Last time we went through an extended period of deleveraging, after the 1920s, it took 18 years for earnings to regain their old highs.  If this recovery mirrors the 1930s recovery, S&P 500 earnings won't regain their highs until 2025 or so. John also thinks that the current rally in the stock market will fail as soon as the stimulus bleeds off and the Bush tax cuts phase out next year: What is interesting is the divergence between the pre- and post-WWII periods. Our experience since 1945 is one of rather quick recoveries, averaging about 3-4 years until earnings rise above the old highs. The thicker black line shows a drop of 69.2% from peak earnings since 2007. Prior to World War II, it took 12-20 years for earnings to recover. Earnings are still dropping. As I will point out in the next few e-letters, we live in a world (not just the US) that is in a deep recession. There is massive deleveraging and deflation. The recovery is going to be quite slow, and that portends a slow recovery in earnings, which suggests protracted churning in the stock market. Even ignoring the disastrous 4th quarter of 2008, what if earnings drop by 80% or more, which is quite possible? That means they have to rise by 400% to get back to new highs. That could take some time. Even if they could rise at an unlikely 24% a year, it would take six years to see new highs. Look at what a mountain corporate earnings must climb. Consumers are retrenching, and savings rates are likely to rise for at least 3-4 years, back to 7% or more, leaving consumer spending not at 70% of US GDP but closer to 63%. That will be a rather large adjustment, and will mean that a lot of productive capacity will have to be closed or allowed to lie in disuse for a long time. We just built too many strip malls and car factories and restaurants. It is going to take some adjustments.

Consumer Caution Puts Profit Margins at Risk Here are some things that happened in the 10 years before this recession started in late 2007: Consumer spending rose 75%, but disposable personal income rose 69%. The domestic profits of nonfinancial companies rose 114% and their share of gross domestic product, a proxy for profit margins, went from 6% to 7.7%. The profits boom had at least something to do with the way spending outpaced income. Employee costs are most companies' biggest expense. Since what U.S. companies at large paid workers didn't keep up with what those workers were spending, more of that spending flowed to the bottom line. The reason that spending was able to rise more than income, of course, is that Americans were running down their savings and running up debt. Between 1997 and 2007, the savings rate fell from an already low 3.7% to 0.4% and household liabilities as a percentage of household financial assets rose to 18.6% from 14.8%. After all that has happened over the past year, both consumers' ability and desire to use debt to fuel spending have been reduced. The initial stages of economic recovery, whenever that occurs, likely will see a flurry of spending as people restock their cupboards. But after that they will probably move on to restocking their diminished savings. If that happens, the U.S. is in for an extended period where household spending increases more slowly than household income. And that will squeeze profit margins. Or at least it will squeeze profits at companies that depend on U.S. consumers. Many companies will try to preserve margins by stepping up efforts to sell their wares elsewhere. Businesses around the world may be about to face more competition from their American counterparts.

Principles, Performance, Challenges

Unveiling the Darker Side of Companies and How Change Can Prevent Collapse  Knowledge@Emory: What was your understanding of why such successful businesses fail? Sheth: I never thought that good companies fail. But my research of 12 years shows that companies are not destroyed by competition, they destroy themselves. Many economists talk about capitalism as a constructive destruction. What that means is that the forces of competition will create new competitors who are smarter and do better. However, my research suggests that successful companies destroy themselves. This is because on the road to success many companies unknowingly inherit bad habits. The Self-Destructive Habits of Good Companies looks at the dark side of companies. Knowledge@Emory: What did you find were the causes for the failure of once highly successful companies? Sheth: I found that there are seven major bad habits that cause companies that were once highly successful to subsequently fail. The bad habits are in no particular order, none carries more weight than another. Some of them are more universal, common across cultures and countries and not limited to America. The first bad habit is denial, in particular, the denial of new realities in business such as the emergence of new technology, the new reality of customer wants and ignoring globalization. Sheth: Another bad habit is arrogance. As companies become successful, they think they are bigger than life and above everyone else. For instance, they ignore laws and ethical boundaries and become abusive to customers, employees and suppliers. Other signs that a company is self-destructive is complacency. This rests on three pillars: your success in the past, your belief that the future is predictable, and your assumption that scale will protect you against any setback. There’s no better example of this than Ma Bell. The only thing better than a monopoly is a government-regulated monopoly. But there’s a downside: It’s hard not to get fat and lazy. Thanks to its monopoly-bred complacency, AT&T had difficulty competing after it was forced to break up on 1984. How do you wake up the company? Reengineer to eliminate waste and curb inefficiency.

In Praise of Pessimists Imagine for a moment you're in a building that's filled with smoke, and you read reports from the outside world that says the structure is on fire and the worst is yet to come. Would you prepare for the coming flames, or would you look all around you and say "what fire?" Chances are very good you'd get the hell out of that building. Now, imagine you run a major corporation and are reading reports from the International Monetary Fund that say the global recession is worse than anyone could have predicted. What's your reaction? Will you take significant steps to deal with the crisis, or will you look at the numbers and scoff? According to a new survey conducted in March and released Tuesday by the Boston Consulting Group, the companies that are paying the most heed to dire economic predictions are leaders in their respective industries while lower-tier players prefer to see the situation with a more optimistic attitude. But in this case, at this time, blind optimism doesn't pay off. What is it about the companies on the lower end, the ones who aren't heeding the economic warnings? Are they plain dumb?  "They are not dumb," the study's two authors, David Rhodes and Daniel Stelter, wrote in an email response to Portfolio.com. The pair described the reaction from these companies as being closer to denial. "Since the 1980s or even longer, we have not experienced such a severe recession. Managers, like all human beings, are basing their decisions on experience. This time we all run the risk of being surprised when we face a new situation. In other words, they are basing their 2009 projections on their 2008 experience and typically while they may expect a 'U' shaped recession, they hope and plan for a 'V'. And many believe that their own companies will outperform." To avoid falling into this perception trap, the authors lay out 10 actions to beat the downturn. The most important piece of advice in their eyes: "Taking the risks associated with a downturn very seriously: if they do this, they will then prepare very early and seriously and they will be on top of both their cost base and their cash position. Part of this means managing for cash, as cash is scarce and expensive."

  • Collateral Damage Part 6: Underestimating the Crisis Astonishingly, companies are still underestimating the size and scope of the economic crisis. They are generally too optimistic about their own performance and believe that they have taken sufficient steps to respond to the crisis. They often tend to be too inward looking in their forecasts, relying on their own 2008 experience rather than fully assessing the changing external environment: managers do not like to create or accept negative plans. Consequently, although taking action, companies have not adopted the steps either to protect themselves from the worst effects of the downturn or to prepare for the upturn. Companies that were the first to feel the effects of the crisis are busy fighting fires, while those that have not yet been affected are still scouting for opportunities and have not invested in getting prepared.
  • Valuation Advantage: How Investors Want Companies to Respond to the Downturn BCG’s investor survey suggests that the downturn is creating a major sea change in investor perspectives and priorities. During the past two decades, when the global economy was growing rapidly, many investors became focused on near-term results, primarily in terms of growth in revenues and EPS. In the light of the downturn, however, investors appears to have shifted away from this short-term focus on earnings toward a new willingness to support management teams that want to manage for the long term. One of the differences that can have a big impact is what we call valuation advantage – that is, a company’s ability to command a valuation multiple that is strong relative to those of its peer group or competitor set. In effect, these investors are urging companies to “never let a crisis go to waste”. They want the companies they invest in not only to survive the downturn but also to use it as a springboard to a stronger competitive position. And they are prepared to award a valuation advantage to those companies with a compelling strategy to do so.

The Peter Principle Lives The Peter Principle made us laugh, but it also made us aware of the importance of simple competence—and of how elusive it could be. When people do their jobs well, Dr. Peter argued, society can't leave well enough alone. We ask for more and more until we ask too much. Then these individuals—promoted to positions in which they are doomed to fail—start using a bag of tricks to mask their incompetence. They distract us from their crummy work with giant desks, replace action with incomprehensible acronyms, blame others for failure, cheat to create the illusion of progress. If Dr. Peter were alive today, he'd find that a new lust for superhuman accomplishments has helped create an almost unprecedented level of incompetence. The message has been this: Perform extraordinary feats, or consider yourself a loser. We are now struggling to stay afloat in a river of snake oil created by this way of thinking. Many of us didn't want to see the lies, exaggerations, and arrogance that pumped up our portfolios. Instead we showered huge rewards on the false financial heroes who fed our delusions. This is the Bernie Madoff story, too. People may have suspected that something wasn't quite right about the huge returns on their investments with Madoff. But few wanted to look closely enough to see the Ponzi scheme. Nor did anyone care to see the limits of professional athletes. Baseball's Barry Bonds was a great player, but excellence wasn't enough for the San Francisco Giants' management, himself, or deluded fans like me. During those alleged steroid years, Bonds sure looked juiced: His head resembled a balloon. My reaction? Like most Giants fans, I joked about the meds—and loved it when he blasted those homers. The cure for our malady? We should return to what Dr. Peter wanted: rewarding ordinary competence and being wary of feats that come too easily. Perhaps the late Ray Kroc is the right role model here. One of his first steps in building the McDonald's empire was to run his own outlet—he cooked, cleaned bathrooms, picked up the trash. The focus on doing ordinary things well was, he believed, key to McDonald's success. Simple competence was central, too, for former U.S. Marine Lieutenant Donovan Campbell, who led a platoon in bloody street battles in Iraq. As Campbell's account, Joker One, tells us, he earned his men's respect and protected them through simple acts: training them to get in and out of a Humvee quickly, reminding them to eat, and arguing with superiors when those under his command were unnecessarily put in harm's way. Finally, consider how Captain Chesley Sullenberger III explained his astounding emergency landing of US Airways (LCC) Flight 1549 in New York's Hudson River in January. "I know I speak for the entire crew when I tell you we were simply doing the jobs we were trained to do," he said. As Dr. Peter might have observed, there were no pretenders, blowhards, or shared delusions that day, just the deftly coordinated actions of people who had not reached their level of incompetence.

A Leader to Bank On How has giant JPMorgan Chase weathered the financial storm while giant Citigroup was overwhelmed by it? The simple answer, to judge by Ms. Crisafulli's book, is that Morgan has been run by a seven-day-a-week number-cruncher who interrogates managers about the risk exposures in individual transactions. Citi, meanwhile, sailed into the howling winds with a lawyer on the bridge. The master, commander and lawyer atop Citigroup, CEO Charles Prince, missed the signals on the deteriorating housing market and allowed risks to pile up in off-balance-sheet structured investment vehicles (SIVs). He was forced out of Citi in 2007. A year before, Mr. Dimon's JPMorgan (he had taken over as CEO in 2005) had begun aggressively reducing its exposure to subprime mortgages after Mr. Dimon and others at the bank saw rising default rates at other, less-careful lenders. And Morgan had no use for SIVs. In her telling, the Morgan chief is exactly what shareholders need and want. He spends 80 hours a week examining and refining the operations of the firm, in constant communication with subordinates in various units. Usually he is asking for numbers, and when he doesn't get them, he writes down the information he is owed on a piece of paper that remains folded in his pocket. When he gets the data he is waiting for, he crosses the item off his list. A former colleague describes the executive culture that Mr. Dimon learned while working for Mr. Weill: "If there is a problem and you tell me, it's our problem. If there is a problem and you don't tell me, it's your problem -- and you don't want to have a problem!" One problem Mr. Dimon does not appear to have is a weakness for $1,400 wastebaskets and $87,000 area rugs. When he took over as CEO of Bank One in 2000, he took a relatively modest office among the senior managers and canceled a planned renovation of the executive floor. His cost-cutting was so thorough that he personally called vendors to reduce the firm's phone bill. When competitive pressures convinced him that bank branches needed to be open longer hours, he was told that longer days would hurt employee morale. Mr. Dimon tells Ms. Crisafulli that he responded by saying, "I don't give a sh -- about employee morale." He quickly adds: "I didn't mean that. What I meant was . . . you've got to compete. Never stop doing the right thing for the business to save a few bucks. Working hard and winning in the marketplace boosts employee morale." If Ms. Crisafulli's portrait in "The House of Dimon" is even close to accurate, we appear to have, in Jamie Dimon, a man at the top of a mega-bank who seems never to have grown comfortable with the idea that his firm was too big to fail. And that may be why it didn't.

Financial News, Front and Center: What Took So Long? THERE is a well-worn but telling newspaper industry joke: “If it bleeds, it leads.” But that has never applied to the elementary, if trickier, parts of business news — things like the federal budget deficit, current account shortfalls, or quarterly losses at companies like G.M. Despite the dramatic rise in stock ownership among ordinary Americans through 401(k) plans and electronic trading, financial news has remained, at best, an afterthought for most general-interest publications. Even though many financial threats the world faced in recent years were hiding in plain sight — in the pages of the business press — the broader media’s longstanding indifference to economic news helped keep it safely out of the public dialogue. Forget about television. Viewers tend to find business chatter more boring than a test pattern or a Charlie Rose interview. It has never delivered ratings — even CNBC considers an audience of 600,000 a pretty good day, and the network’s unaccountable loudmouth, Jim Cramer, is lucky to get a quarter of that. Now that the global financial system’s belly-flop has become Topic A, the mainstream media has stifled its yawns and is digging in ferociously. In reality, the financial press has been screaming about executive pay for decades, though hardly anyone else seemed to care. Sure, you could point to countless other articles in Fortune, and other magazines and newspapers, that read like love sonnets to A.I.G. and other companies that would later be vilified. But if you were paying attention, there were also plenty of warnings about equity and real estate manias, not to mention the ever-riskier bets on Wall Street that seemed destined to go terribly awry sooner or later. So far during this financial crisis, the cathartic moment has been Jon Stewart’s deft evisceration of Jim Cramer, on “The Daily Show” last month. But again, followers of the financial press could only roll their eyes. Critics have been hammering Mr. Cramer ever since he unveiled his Ozzy Osbourne routine on “Mad Money” a little over four years ago. With a little luck and a lot of taxpayer money, the economy will one day be removed from the intensive care unit and the news media will likely retreat from the business story again. But why wait for another financial crisis to start making sure that economic news has its rightful place alongside politics, sports and entertainment? Otherwise, we run the risk looking as silly as the TV viewers who bet real money whenever Jim Cramer shouts into his microphone if we keep expecting “The Daily Show” to take down the next Enron or smoke out the next Bernie Madoff. Jim Impoco is a freelance business editor and writer.

UPDATES:

Strategic planning: Three tips for 2009 Strategic-planning season has arrived for many companies, and it couldn’t be more different than it has been in years past. Gone are the days of linear trend-extrapolation exercises that produce base, upside, and downside cases. Strategists, now facing the most profoundly uncertain times in their careers, are creating disaster scenarios that would have been unthinkable until recently and making the preservation of cash integral to their strategies. Most strategists we know are avoiding the obvious mistakes, such as planning as usual or, conversely, eliminating essential strategy-development activities or even strategic planning itself. Nonetheless, strategists remain deeply—and understandably—concerned that the priorities emerging from the annual planning rituals won’t address the demands of today’s tumultuous environment.These are uncharted waters, and no one has a clear map for sailing through them. It’s clear that scenario planning, a well-established technique for coping with uncertainty, should play a critical role this year, but executing successfully has never been as challenging as it is now. Most companies will have to consider more variables and involve more decision makers than they have in the past. Strategists will also need to place a greater emphasis on measurement—the only way to recognize when changing conditions merit quick strategic adjustments. Finally, the focus on new or surprising scenarios shouldn’t obscure relevant long-term trends or devalue important existing strategies. There’s no occasion like the strategic-planning process to get a fix on such indicators—a fix that should also help companies make ongoing budget decisions in real time. That’s critical, because it makes no sense to set each operating unit’s budget allocation at the start of the fiscal year if cash is tight and corporate executives expect to dole it out carefully as plans become less uncertain. What companies need now is a dynamic “pay as you go” resource allocation process that conserves cash and encourages adherence to the strategic road map laid out in scenario planning.This year’s planning process should also generate unusually specific plans to monitor the performance of suppliers, customers, and competitors. As we’ve seen in the past six months, the most entrenched incumbents can plunge into financial distress with dizzying speed.

A Well-Crafted Critique of Business "Success" Books and My Ambivalence About Good to Great

 Yesterday's Boston Globe published an excellent story by Drake Bennett called "Luck Inc," about the questionable value of books about how to build great companies (the graphic is to the left). Drake provides an excellent summary of the arguments in The Halo Effect that rip apart the methods used in many such books, as well as arguments from Hard Facts, the book Jeff Pfeffer and I wrote on evidence-based management.  The story focuses most heavily on new research by Michael Raynor and his colleagues, which apparently shows that luck (i.e., randomness) provides the best explanation for which companies enjoy exceptional performance and are then celebrated as superstars in books like Good to Great and In Search of Excellence.  This point makes sense to me, and in fact, follow-up studies of Peters and Waterman's excellent companies and Collins' good to great companies are consistent with that view  -- and also consistent with an argument that -- when it comes to picking which stocks will perform best -- a "random walk" is mighty tough to beat -- that most stock pickers don't a randomly selected stock portfolio. 

Industry/Company News Samplers

Danger lurks behind banks' results U.S. banks' first-quarter results will show that losses from credit cards and commercial and real estate loans have not yet peaked, and perhaps dash hopes that the worst of the banking crisis has passed. The January-to-March period is the first full quarter since the industry got hundreds of billions of dollars of taxpayer bailout money and mergers weeded out several troubled lenders. Results at large banks such as Bank of America Corp (NYSE:BAC - News), JPMorgan Chase & Co (NYSE:JPM - News), Citigroup Inc (NYSE:C - News), Wells Fargo & Co (NYSE:WFC - News) are expected to improve from the fourth quarter, helped in part by a surge in mortgage refinancings, lower deposit costs and fewer writedowns. But investors will approach with abundant caution as bank results stream in over the next two weeks. They know the bottom lines will reflect a new accounting rule that may further limit writedowns without actually improving bank balance sheets. And the government is conducting "stress tests" to see which of the 19 biggest lenders may need more capital.

Rejected By VCs, Rescued By Angels  After spending a year talking to more than 70 venture firms on both coasts, Earl Galleher gave up on raising venture capital and turned to angels to fund his unproven idea - software that automates and analyzes the process of landing meetings with sales leads. As his company, Basho Technologies Inc., was running put of cash, Galleher was able to score $2 million from two groups of angel investors in Wilmington, N.C., to launch the first product. What surprised him during the year-long funding process was not that angels were willing to invest when venture firms were not, but the widely divergent attitudes about investing in new businesses. Basho’s initial angel investors, Harbor Island Equity Partners and Wilmington Investor Network, have used their contacts to help the company secure meetings with other angel groups across the country, and Galleher says they hope to raise more angel money and avoid the need for traditional venture capital. Angel investors have been showing more of an appetite for seed and start-up stage investing lately. Such investments made up 45% of all angel investments in 2008, up 6% from the previous year, according to the Center for Venture Research at the University of New Hampshire. While the number of venture capital deals fell 10% to 2,550 in 2008, according to VentureSource, the number of angel investments dropped only 2.9% to 55,480 deals. However, the University of New Hampshire survey did point out that angels are becoming more frugal.

Drugstore Chains Insured Against Health Cuts The health-care industry is braced for an assault of government reform. Can well-fortified pharmacy chains endure? Events last week in Washington state suggest the chains have a fighting chance. The state government proposed cutting reimbursements on brand-name drugs for Medicaid participants. The change would save the state millions, leaving drugstores to shoulder the burden. But a court stalled the changes after intervention from Walgreen and others. Walgreen also had threatened to stop serving Medicaid patients at many stores if the cuts go through. A negotiated compromise is likely. Walgreen's big market share gives it clout: It sells 23% of total prescription drugs in the Seattle area, while smaller rival Rite Aid has 19%. Either company's presence is especially critical in areas of the state with few pharmacies. Drugstores have fought the battle before. In 2002, CVS said it would drop out of Medicaid after Massachusetts proposed to cut reimbursements. The state eventually narrowed the cut by two-thirds. The three largest drugstore companies control roughly 40% of the prescription market, according to Barclays Capital's Meredith Adler. But their share of Medicaid prescriptions is even higher, because there is no Internet competition for the state-administered program. Admittedly, Medicaid accounts for only a small portion of the chains' revenue, 6% for Rite Aid and a little less for Walgreen and CVS. But Medicare, the federally run benefit service for older people, generates more than 10% of revenue for all three. Sweeping changes to Medicare could be harder to fight than Medicaid rules on the state level. But the government has easier ways to save Medicare costs before reaching the pharmacy level. President Obama's health-care plan is expected to cut payments to insurers that administer Medicare. Investors have reason for nerves about the health-care system's overhaul. But drugstores are proving their role as vital organs.

Airbus Aims to Pull Back Without Stalling Airbus production boss Tom Williams has spent the past five years raising the European plane maker's output. Now, as airlines defer deliveries and cancel orders, he faces a difficult balancing act: downshifting factories without killing prospects for a recovery. Airbus said Friday that it booked orders for just 16 planes in March, compared with 54 orders in March 2008 and 37 orders the previous year. The company has said it may capture only between 300 and 400 new orders this year, down from 777 orders minus cancellations last year. Building jetliners is so complex that slamming on the brakes can be almost as tough as hitting the gas. Factories that Mr. Williams had recently optimized for fast production by adding equipment and staff must pull back without letting the fixed expense per plane rise painfully. Airbus's dozens of suppliers, which provide components ranging from tiny rivets to massive landing gear, can't get stuck with warehouses full of unsold parts or idle factories, or they will be too weak when demand returns. And laying off skilled workers could cause a brain drain that slows an eventual recovery. "It takes a long time for us to train our folks who design and assemble planes, so we've got to be careful," said Mr. Williams, Airbus's executive vice president for programs, in an interview at the company's headquarters here. Since 2003 Airbus has increased production of its planes by 60%, to a record 483 deliveries last year. But in October the unit of European Aeronautic Defence & Space Co. shelved plans for further increases, and in February said it would reduce deliveries of its popular single-aisle models to 34 a month from 36 and consider further cuts. Airbus, and U.S. rival Boeing Co., which said it would lay off 4,500 workers but keep output steady this year, are reacting much more cautiously than other major industrial companies to the global economic slowdown. United Technologies Corp., which makes aerospace equipment, air conditioners and elevators, in March said it will cut 5% of its work force, or 11,600 jobs. Caterpillar Inc., which makes construction equipment, has announced some 24,000 layoffs as it slashes output and mothballs production lines.Airlines and industry officials predict Airbus and Boeing will have to cut output more drastically to avoid producing planes that customers can't take. Douglas Harned, aviation analyst at Sanford C. Bernstein & Co. in New York, predicted in a report published last month that Airbus and Boeing will have to cut deliveries next year by 20% from current plans. Aircraft lessors recently called on both plane makers to cut production to avoid glutting the market and undermining the value of planes on their balance sheets.Airbus and Boeing officials say building jetliners is different from other industries because the planes, which carry catalog prices ranging from $50 million to $300 million, take roughly a year to build. As a result, the cycle moves more gradually.

Choosing Its Own Path, Ford Stayed Independent On Nov. 29, 2006, the Ford Motor Company made a surprising pitch to the nation’s biggest banks. In a packed ballroom at a New York hotel, Ford’s chief executive, Alan R. Mulally, said he would mortgage all the company’s assets for billions of dollars in loans to finance an overhaul of the troubled automaker. Although the economy was healthy then, Mr. Mulally said the money would give Ford “a cushion to protect for a recession or other unexpected event.” At the time, the request was considered an act of desperation. But the $23.6 billion in loans it received turned out to be Ford’s saving grace. Plunging car sales have driven its two American rivals, General Motors and Chrysler, to the brink of bankruptcy, forcing them to borrow $17.4 billion from the federal government to stay in business. The future of both companies will be decided in the weeks to come by President Obama and his special auto task force. But Ford, because of the money it borrowed in the private sector nearly three years ago, is in far better shape than its two crosstown rivals. The loans have kept it independent, and on a course to survive the worst new-vehicle market in nearly 30 years.Ford has accelerated along that path, pursuing a top-to-bottom transformation into smaller cars, fewer brands, and a leaner cost structure. As a result, for the first time in decades, Ford’s fortunes no longer seem so closely tied to the broader fate of Detroit. While G.M. and Chrysler wait for more federal aid, Ford is capitalizing on its status as the only member of the Big Three to make it, so far, on its own.

Winners Emerge As Manufacturers Buckle  When businesses flame out, there are often others on the sidelines, like Craftmaster, ready to pick up the pieces. Most companies don't like to openly discuss the demise of competitors. But in hard times, the grim reality is that grabbing business from fallen players is one of the few avenues to growth -- or at least a way to minimize a company's own sales slide. At Craftmaster, which assembles upholstered sofas and chairs that sell in stores for less than $1,000, revenues rose 4% last year and have grown 5% since January, according to the company. That might seem like a modest increase, but given the state of the industry, it's remarkable. Sales in the $80 billion U.S. furniture market, which is closely linked to housing, were off by an estimated 20% over the past six months, say analysts. Craftmaster is now on the verge of becoming a major supplier to American TV & Appliance of Madison Inc., a 15-store retail chain in the upper Midwest that previously carried Norwalk's Hickory Hill brand of furniture. That account used to be served by Norwalk's Wisconsin-based salesman, who now works for Mr. Calcagne. "Craftmaster is actually picking up business from three different suppliers who have gone out of business on us in just the last few months," says Ken Wagner, a senior vice-president at American TV. Another example of the company's prowess: growing orders from Raymour & Flanigan Furniture, an 80-store furniture chain based in Syracuse, N.Y. Neil Rosenbaum, Raymour's senior vice president of merchandising, says he first started noticing problems with some of his existing suppliers about 18 months ago. Several, he recalls, had fallen into a pattern of late shipments. He didn't waste time in reaching out to Mr. Calcagne. Raymour, which was already a client of another Samson unit, arranged to have Craftmaster supply two living-room "groupings." Raymour sells about 100 such sets in total. Mr. Rosenbaum was impressed when Craftmaster swiftly developed the groupings and adapted itself to suit Raymour's inventory system. That includes guaranteed delivery times, of three days or less, to its end customers. "They respond quickly, they get samples made quickly, and they have the ability to get us to the price we need," says Mr. Rosenbaum.

Recession Now Hits Jobs in Health Care Employment in health care, the only major industry outside the federal government still adding jobs, is succumbing to the recession. In the latest sign, the president of New York City Health & Hospitals Corp. wrote Friday to community organizations as well as employees and unions at its 11 hospitals and four nursing homes, saying the agency will lay off more workers even after slashing 400 jobs last month. Across the country, hospitals are taking financial hits. They are seeing losses in the portfolios that they rely on for investment income. The number of uninsured patients is rising. Elective procedures -- which reap big profits -- are down at a third of hospitals nationwide. Nursing homes are trimming payrolls. And with state governments continuing to cut budgets and talk of health-care reform from Washington, industry executives are preparing for even leaner times. More than 16 million people -- one in eight workers on U.S. payrolls -- work in health care today, up from just 1% of the work force 50 years ago. mployment in health care and social assistance -- which includes hospitals, doctors offices, nursing homes and social services such as day care -- has grown by half a million jobs since the recession began in December 2007, while the rest of the economy has shed 5.1 million jobs.But the pace of job growth in health services has slowed sharply this year. The sector added an average of 17,000 jobs per month in the first three months of the year, less than half last year's pace. Health care usually weathers downturns better than many other industries because consumers tend to cut spending on cars or clothes before they forgo trips to the emergency room or pharmacy. But this recession is the deepest in a generation. The decline, while unusual, is still likely to be a temporary break in the industry pattern. Growth in health-care spending, and thus employment in the sector, is likely to rebound when the recession ends, a function of the enormous advances in medical technology and Americans' strong appetite for health care. President Barack Obama has also named the sector one of his three pillars of the future U.S. economy, alongside energy and education. Health expenditures as a share of gross domestic product have more than tripled in the past 50 years to about 16% today, and the government's Centers for Medicare and Medicaid Services say that figure is likely to hit 20% within a decade. "It's a long-term shift reflecting changes in technology and what consumers want," says Robert Fogel, a Nobel laureate and professor at the University of Chicago's Booth School of Business. "Health care is the growth industry of the 21st century."

Pfizer Outlines R&D Structure Pfizer Inc. outlined the leadership structure of its sprawling research efforts once it merges with Wyeth, moving ahead on its commitment to swiftly integrate the two organizations. fizer said Tuesday it will break research and development into two separate organizations, one that looks at traditional chemical pills called small molecules and another that studies large-molecule, or biologic, drugs made from living cells. Pfizer's current R&D chief Martin Mackay will lead the small-molecule researchers, while Wyeth's R&D leader Mikael Dolsten will oversee the biologics. The new company will be made up of nine businesses, a continuation of Mr. Kindler's push to make its units nimbler and more accountable. Among the new businesses are primary care, vaccines, oncology, consumer and nutritional products. Pfizer, which sold its consumer-health unit to Johnson & Johnson in 2006, is making a renewed effort to diversify its businesses as blockbuster breakthroughs are fewer and further between. In addition to Drs. Dolsten, Emini and Pangalos, Pfizer has signed on another five members of Wyeth's top brass. Retaining talent is key, and the drug industry in the past has had a hard time convincing biotech stars to stay on when their companies are taken over by more buttoned-up corporate parents. In 2008, for instance, AstraZeneca PLC lost two of the standouts who had come with its $15.6 billion acquisition of MedImmune. Pfizer's Dr. Mackay is making it a priority to avoid having research stalled by the integration efforts. Pfizer's previous mega-deals -- its 2000 takeover of Warner-Lambert and its 2003 merger with Pharmacia -- have been criticized for slowing down its research for years. Critics of the Wyeth deal have questioned whether Pfizer can avoid those pitfalls. With an annual research budget over $10 billion, the new organization will be mammoth, with major challenges of coordinating locations and scientists. Dr. Mackay, a veteran of those previous integrations, says that won't happen again. Tuesday's announcement signals that the company is moving more quickly than it did in those earlier deals. "My intention is to learn from the past," Dr. Mackay said in an interview. "We want to build an organization that is ready to run at close."

China Telecom-Gear Firms Pass Rivals Chinese telecom-equipment companies Huawei Technologies Co. and ZTE Corp. have long been laggards in their home market, despite success elsewhere around the globe. But now, thanks to government support for new wireless technology and an aggressive strategy of deeply undercutting competitors on price, the two are beating out rivals in the world's biggest cellular market by subscribers. Huawei and ZTE are now ahead of big foreign firms like Telefon AB L.M. Ericsson, Alcatel-Lucent SA and Nokia Siemens Networks in the scramble for an estimated $59 billion of spending over the next three years on new third-generation wireless networks. So-called 3G technology enables high-speed data services such as wireless video and Web surfing. With some 659 million mobile subscribers, China was already vital for global telecom-equipment companies, and the rollout of 3G is making it even more important at a time when sales growth in many big markets is weak. China's Ministry of Industry and Information Technology estimates that 170 billion yuan, or about $25 billion, will be spent on 3G networks in China this year, nearly half the 400 billion yuan in spending it projects through 2011. Analysts say Huawei and ZTE will likely double their combined market share to more than half of China's 3G revenue over the next several years, from just 25% to 35% of the revenue from construction of China's existing wireless network. Among the big foreign companies, Mr. Zhang says, Ericsson's market share has remained roughly stable, while those of Alcatel-Lucent and Nokia Siemens, a joint venture of Nokia Corp. and Siemens AG, are declining. Huawei, founded in 1988, and ZTE, founded in 1985, were too small to be serious competitors when China began building its existing wireless network in the early 1990s. Established foreign players like Ericsson won the lion's share of those early contracts, establishing close relationships with China's state-owned telecom carriers. Huawei and ZTE were forced to focus overseas because "the domestic market was sewn up," says Duncan Clark, chairman of BDA China, a Beijing-headquartered research firm. The Chinese companies poured much of their efforts into developing 3G technology, which countries in Europe and Asia started rolling out early this decade. Now, Huawei and ZTE are undercutting competitors' prices by as much as half for 3G equipment in China, according to analysts and industry executives.

Pixar’s Art Leaves Profit Watchers Edgy Pixar Animation Studios has never released a movie that was not a commercial and creative triumph, and its 10th feature, “Up,” is looking to be no exception — at least artistically. To the extreme irritation of the Walt Disney Company, however, two important business camps — Wall Street and toy retailers — are notably down on “Up.”  The film, about the adventures of a cranky 78-year-old who ties thousands of balloons to his house, features dazzling animation that evokes the work of Hayao Miyazaki, the refined Japanese filmmaker and anime master. Like Pixar’s Oscar-winning “Wall-E,” there are stretches without dialogue. A few scenes are rendered in black and white. Some industry watchers, a few of them still griping about the hefty $7.4 billion that Disney paid for Pixar in 2006, are fretting about the film’s commercial potential, particularly when it comes to benefiting other Disney businesses. Richard Greenfield of Pali Research downgraded Disney shares to sell last month, citing a poor outlook for “Up” as a reason. “We doubt younger boys will be that excited by the main character,” he wrote, adding a complaint about the lack of a female lead. Mr. Greenfield is alone in his vociferousness, but not in his opinion. “People seem to be concerned about this one,” said Chris Marangi, who follows Disney at Gabelli & Company. Doug Creutz of Cowen and Company said qualms ran deeper than whether “Up” will be a hit — he thinks it will — but rather whether Pixar can deliver the kind of megahit it once did. “The worries keep coming despite Pixar’s track record, because each film it delivers seems to be less commercial than the last,” Mr. Creutz said. Robert A. Iger, Disney’s chief executive, responded, “We seek to make great films first. If a great film gives birth to a franchise, we are the first company to leverage such success. A check-the-boxes approach to creativity is more likely to result in blandness and failure.”

April 11, 2009

Green Shoots vs Self-Arrest: Back to Economic Realities (UPDATED)

Euphoria from a five-weeks market rally combined with the sight of a few "green shoots" is dominating the news and general reactions. That optimism is badly misplaced and is substituting the noise for the signal in the available data and then misinterpreting what is there as favorably as possible. We'd rather hoped that having to spend our (yours and mine) time investing in continuing to de-bunk mythology had gone away but human nature will triumph in the end. The Hindus and Buddhists have a deity called Mara, the master of illusion. Or we should say delusion where one's simple beliefs about things distorts everything about you - when they talk about the world being an illusion they don't mean  it doesn't exist. They mean that people see it as they want to rather than as it is. Granted that's often difficult given the extremely noisy data but that means that spending time on looking for and testing reality is well spent indeed. So that's our goal.

Some years back I did a little rock climbing and took a couple of falls, which tends to distort your whole view of things naturally. One of them was coming back down a snowy ravine after a very long mountaineering route and had me rocketing down the ravine on my back dazed and bemused. Fortunately my partner was experienced and skilled and I was soon arrested. Getting up and moving on it came to me my next stop was the lip of the ravine and a 1,000' dropoff to a rocky slope far below. The end result that could have been takes very little imagination indeed. Well that experience is metaphor, analogy and almost a model for what we've been going thru - a downward climb last year, a major fall in the Fall and an arrest conducted by a skilled partner. We still have a long way down before we can start the next climb though.

Level vs Rate, Signal vs Noise: Economic Realities

The first reading is an interview with Larry Summers in which he compares our situation to having just fallen off a cliff. The fall has stopped but it doesn't still mean we're in good shape - both because we still down and because of the long-term damages ! The confusions that many are suffering are between rate and level (a point Janet Yellen made a couple of weeks ago and we used in the last econ post). Rate is the change in activity while level is the on-going amount; in other words we've slowed the huge rate of decrease - it's not getting worse faster. But it's still getting worse and will for some time to come. A point of view, btw, shared not only by Mr. Summers but in the last week by the OECD, IMF, World Bank, CBO and many others including lots of the financial houses. For example everybody was all excited about the slowdown in the drops in Retail Sales and Consumption. The latter "only" dropped -1.4% in Q1 as opposed to -1.5% in Q4 after all ! That still makes it the worst numbers in the post-war world after the disequilibriums right after the war. We won't re-discuss the accompany chart but let you inspect it for yourselves. Some of the other readings you need to pay real attention to are Alan Blinder's NYT oped as well as Summer's FT piece on policy and outlook as well as the excerpts on the longer-term outlook. We're facing a situation where a recovery will be drawn-out, below potential and be followed by a major structural shift in consumer behavior from spendthrift to saver. At the end of the day the new economy will be more grounded, resilient, innovative, productive and prosperous but the climb back to that peak will be long and difficult. Let's summarize:

1. The economy's rate of decrease has slowed but the level is still negative and likely to be at least thru the end of the year if not longer. In any case the following 2-3 years will be weak; i.e. below potential growth. (That doesn't bode well for earnings and also means that unemployment will likely keep increasing thru '10).
 
2. A below potential recovery is likely to drag on for several years, makes policy that much more important (indeed critical), has nothing but downside risks and will reduce growth rates for many years because of excess capacity. In addition spending will be reduced by consumer's and business's needs to de-leverage, reduce debt and re-structure balance sheets.
 
3. We're seeing the beginnings of a major structural shift in consumer behavior to re-emphasize savings which means good things in the long-run but means continued reduced demand enough when growth "resumes"; sub-par thought it will be.
 
4. There is no substitute for the US economy. While eventually China and India may shift to more of a domestic basis that'll take time; and in any case the relative magnitudes are too small to make up the differences.

 Mara vs Markets: Continuing Madness of Popular Delusions

If economic realities are being distorted by the rosy glasses of popular delusions - with the signal being swamped by delusional and self-created noise - the markets are even worse. A major driver, other than the green-shoot theory of course, has been the alleged "recovery" in the financials. Despite the still on-coming wave of other credit problems, the over-throw of four decades of structural characteristics and the need to fundamentally re-think the industry (all of which we've been hammering away at these last few weeks in gruesome detail) the delusions have been rampant. From the Pandit Put to the TimmyG Rescue Suite for Toxicity. The latest of which was Wells Fargo's much better than expected earnings report - not that it wasn't but good golly one positive report doesn't make for a fix to all the problems we've been discussing or reviewing. NOW is NOT the time to get back in though from the multiple market studies collapsed onto this overly complex graphic there might still be room to run, based on misplaced optimism again as well as extremely distortionate data interpretation and market misreadings. If anything it's a time to start thinking about going inverse. Again, let's summarize:

1. What does this mean for markets - earnings are likely to be more anemic for longer than is currently anticipated imho and following the logic. Valuations are also likely to be reduced and sustainably lower for some time.
 
2. While foreign economies will recover that recovery will be lower and slower with the reduced US demand. Since the total world engine will turn over more slowly the demand for energy and commodities will be slower picking back up. It also means that foreign equities, et.al. aren't going to return to their prior levels of relative attractiveness, contrary to many widespread well-grounded and -argued thesis based on a return to prior normalities.
 
3. Beyond that investor behaviors are looking to go thru as radical, over-due and justified re-thinking as anything consumers are doing. The buy-n-hold shibboleth is dying if not dead as yet though the financial institutions haven't yet grasped that nor translated into new offerings. And investors for the first time in over three decades are finally beginning to realize that a proper concern for the long-term health of the company is more vital than quarterly earnings.
 
All of which you'll find discussed and reviewed in another extensive collection of excerpts in the market-related readings which look back at the similar mis-interpretations in Nov. as well as the poor earnings likely due out as well as examining lessons from past bear markets and the breakdown in normally dependable trading and investing patterns. All told this wasn't your father's downturn, it won't be his recovery and it definitely won't be his market. But the most important point - nobody appears in the aggregate to have adjusted their thinking or rules of thumb to these new realities as yet. Sadly the debate is not whether or not to change those but whether it's voluntary and deliberate or forced and painful. Not changing is NOT an option !

Business Outlook

Our next post will pick up the next leg of the stool and look at how businesses are adapting or not to these new realities. Mostly NOT...we repeat NOT. Shell-shock and lack of resilient adaptation are still the rule. But as we said change or be changed. We'll pick up a detailed dive but let's summarize the business situation as follows:
 
1. The pressure on businesses will continue for MUCH longer than anticipated.
2. Businesses need a sustainable reaction plan and adaptation plan but are in fact still struggling to regain their footing after Q4's shocks.
3. Few if any of the responses are balanced between discipliend assessments of what's important and over the short- and long-runs. Instead you're still getting lots of meat-axing. CEO outlooks just this a.m. are poor - which is a normal lag structure. That means that hiring and capex spending will continue poor for quite a while.
4. Almost every industry is mature, has excess capacity and has not begun the rethinkings it needs to.
 
We borrowed these two charts and composited them from John Mauldin's latest newsletter which is worth reading as usual (Is That Recovery We See?). We'd also point you to a story in today's NYT as well (Financial News, Front and Center: What Took So Long?). See you next post - meanwhile give all this some careful thought, we certainly will though most aren't and won't. As a little thought exercise if '09 earnings are $29 and PEs are an optimistic 12 or so what does that make the SP500 ? We leave that as an exercise for the reader...but will point out that Thursday's close would imply a 30 PE.

UPDATE:

The President's speech on the state of the economy, providing a strategic overview, a detailed discussion of each problem and reach major program. As clear an introduction to macroecnomics in the real world, in plain and simple language as I've ever heard. Listen, carefully, take notes.

Pres. Obama Describes Goals for Economic Recovery: Speaking at Georgetown University, Pres. Obama outlined his administration's plan to turn around the financial crisis. He said that much more work needs to be done in order to repair the economy and enact new financial regulations.

Current Economic Situation

NEC Director Larry Summers on the State of the Economy  As the national economy continues to rebound, Pres. Obama's top economic advisor Larry Summers gave details on the President's plan for financial recovery. Summers, the Director of the National Economic Council spoke before members of the Economic Club of Washington during their April meeting.

Light at the End of the Tunnel or an Oncoming Freight Train? With regard to the economy, we believe there are faint signs of light at the end of the tunnel. Real consumer spending increased by 0.4% in January (and is likely to be revised up) and the decline in February nominal retail sales of 0.1% suggests that the decline in real consumer spending that month will not be severe. For the first quarter as a whole, we now expect a contraction in consumer spending much less severe than last year’s fourth-quarter contraction of 4.3%. Although we do not expect to see outright growth in real consumer spending until the fourth quarter of this year, we believe the deepest quarterly contraction is behind us. With light motor vehicle sales idling just above 9 million units at an annual rate, it appears that for the first time since 1945 there are more used cars and trucks being scrapped than there are new ones getting out on the highways. At some point in the not-too-distant future, the purchases and production of cars and trucks will be stepped up. In fact, production increased by almost 24% in February, admittedly from an extremely depressed January seasonally-adjusted annualized base of only 4.6 million units. When the Fed’s Term Asset-backed securities Liquidity Facility (TALF) kicks into a higher gear, more credit will start flowing again to households for the purchase of motor vehicles. And, of course, we households still need to buy staples, not to mention toothpaste and food. As an aside, the TALF program is now authorized to provide up to $1 trillion of financing for the purchase of newly-issued asset-backed securities. This amount is approximately one-third of the net credit created by the private financial system in 2007; one-half the net credit created in 2008. So, the TALF program is considerably more than chump change. There is another reason to believe that there is light at the end of the tunnel – the behavior of the money supply. No such light was visible in the early 1930s. As Chart 8 shows, both in nominal and price-adjusted terms, the M2 money supply was contracting in 1932 and 1933. In contrast, both the nominal and price-adjusted M2 money supplies are growing at a fast pace (see Chart 9). We concede that the demand to hold that money stock also may be growing as well, but the economy would be in even worse shape if that increased demand for money were not being accommodated by an increased supply. When the federal government’s fiscal stimulus program is implemented, we expect the money supply to grow even more rapidly and its “velocity” to increase because the increased money supply will be to fund increased government spending.

Latest Economic Threat: Optimism While explaining his bank-bailout plan before Congress recently, Treasury Secretary Tim Geithner fielded a skeptical question: "What's the backup plan?" asked one member of Congress. "If everything fails, what do we do?""This plan will work," Geithner answered. "We just need to keep at it." Here's one way to interpret that: There is no backup plan. If everything fails, we'll be stuck in a financial quagmire for years. But Tim Geithner is an optimist, and for the moment he's riding a minor swell of optimism over the economy. The basic problem is that massive amounts of housing-related securities held by banks are worth just a fraction of their face value. And the banks are so short of cash already that if they sold those at market value - which right now is about 30 cents on the dollar - the losses would be so great that many banks would instantly become insolvent. Geithner's plan basically aims to subsidize the price of those securities, by putting the government on the hook for most of the losses if buyers overpay. But even that may not be enough to overcome the huge gap between fair market value and the banks' asking price - a gap of perhaps 40 or 50 percentage points. "That could lead to a market that doesn't have a lot of activity," says van Dijk. A few months from now, the government may have no choice but to revisit an ugly option it has dodged so far: Bank nationalization.The government might still have to take over a bunch of big banks. If the public-private investors don't buy up a meaningful amount of mortgage-backed securities from the banks, then they'll still have ticking time bombs sitting on their balance sheets. At some point, regulators may have no choice but to force the banks to declare the losses instead of pushing them into the future indefinitely. That would require the banks to come up with more capital to cover the losses. If they couldn't, they'd have to ask the government for more bailout money. Overoptimism. Part of the problem through the recession so far has been unrealistic expectations - about a quick return to a normal economy, government intervention that will make everything right, the belief that we've outsmarted the business cycle. One reason consumer confidence is dismal is that expectations have repeatedly been set too high, producing deep disappointment when happy days refuse to materialize on the timetable we prefer. Some of our economic problems are profound, and will take years to work out. Expecting otherwise is a setup for more disappointment.

Getting Worse More Slowly Ever since Ben Bernanke’s 60 Minutes interview where he used the phrase “Green Shoots,” many of the key data releases have been misinterpreted. This has led to a robust debate as to whether the worst is behind us. In recent weeks, I have keyed in on 4 data points that the mainstream has spun positively, despite the actual data being horrific. These four factors include ISM data, New Home Sales, Existing Home Sales, and Non Farm Payroll. Coming off historical lows (and in some cases, all time lows) in many data-points feels like things are getting better. In reality, things are getting worse, but more slowly. What is happening in the real world is the change in the rate of fall. The direction is still negative — the economy is still contracting — but it is doing so at a slower pace. You may have heard the phrase “second derivative” bandied about; most users of the term fail to define it in plain English. Here’s my attempt: Imagine you jump from a airplane — for a while, you are free falling — accelerating downwards at increasing speeds*. After a few thousand feet, you pull the rip cord and your parachute opens up. In terms of direction, you are still heading down; In terms of speed, however, even though you are falling, you are falling at a much slower rate. As the parachute deploys, you are decelerating — the rate of your fall is slowing. That pretty much sums up the economy lately — still contracting, but at a slower rate than the panic period from September to February. But this does not mean we are yet on the ground. That lack of change could be called stability. And the economy is  certainly not expanding. That is likely several quarters (or longer) away. And those investors who made recent bets that Green Shoots are a great entry for investing — well, they may be somewhat disappointed . . .

Strategic Outllook

Economy Falling Years Behind Full Speed As the recession grinds on, more and more of the nation’s means of production — its workers, its factories, its retail outlets, its freight lines, its bank lending, even its new inventions — are being mothballed. This idled capacity, like baseball players after a winter off, takes time to bring back into robust use. So even if the recession miraculously ended tomorrow, economists estimate that at least three years would pass before full employment returned and output rose enough for the economy to operate at full throttle. While stock market investors have embraced tentative signs of improvement in the mortgage market and elsewhere, even a sharp pickup in demand for products and services will take considerable time to play out. The mathematics are daunting. The shortfall is running at more than $1 trillion in annual sales and other transactions. Only once since the Great Depression has there been such a severe loss of output — in the 1981-82 recession — and after that downturn, it was seven years before the economy regained the lost production. Recovery from the current recession could be similarly sluggish. New occupants have to be found for empty stores. Factory owners who are hesitant to ramp up production will wait until they are sure of demand. Hiring the right people for an operation will take time. And imports, entering the country in ever greater quantities, will slow any expansion by siphoning sales from domestic producers. Then there is the growth rate itself. In the six years of recovery from the 2001 recession to the current one, the economy grew at an average annual rate of only 2.5 percent, adjusted for inflation. If that growth rate were to resume, just $350 billion a year would be added back, requiring three years to restore the $1 trillion in lost capacity. But getting the economy to grow at all after so much output has been lost, and so many jobs, is no easy task. “Excess capacity, once entrenched, perpetuates itself, and that is what is happening now,” said James Crotty, an economist at the University of Massachusetts, Amherst. “Companies cannot hire workers to make more goods and provide more services until their sales go up. But people can’t buy goods and services until they are hired — so the excess capacity just sits there.”

Muted Signs of Life in the Credit Markets It is hard to miss the news: the stock market has been on a bit of a roll lately. But with far less fanfare, the credit markets, where the financial crisis began, are also showing signs of a spring awakening. Companies with good credit are borrowing more money in the bond markets. Confidence in the banking industry seems to be returning, despite the daily ups and downs of financial shares. Even junk bonds, the high-risk corporate debt instruments, are luring brave souls again. The revival is tentative and, like the gains in the stock market, which pulled back on Monday, it may well prove fleeting. But analysts say the improvements suggest that investors are starting to get some of their old nerve back, mainly because of sweeping federal efforts to get credit flowing again. All of which is welcome news for consumers, companies and the broader economy. The market for securities made from bundles of car loans and student loans — a vital source of credit — has started to stabilize. Prices of these investments have risen in the last month, suggesting government-run programs to buy or guarantee this type of debt are gaining traction.

Why this will not be a normal cyclical recovery The rare nature of this recession precludes a cyclically normal US recovery. Instead, we are consigned to a slow, painful climb-out, as are nations such as Japan and Mexico that depend on US demand. The implications for US policy include a likely second round of stimulus, much more federal capital for the banking system and stunning budget deficits that will slow key initiatives for President Barack Obama, such as healthcare and energy reform. What is unusual is that this is a balance-sheet driven recession, centred on the damaged financial condition of both households and banks. These weaknesses mandate sub-normal levels of consumer spending and overall lending for about three years. In contrast, most postwar recessions had a different sequence – rising inflationary pressures, a monetary tightening to counter them and, then, a slowdown in response to higher interest rates. This was the pattern of the sharp 1980-81 slowdown. None of that happened here. Instead, we saw a housing and credit market collapse that caused enormous losses among households and banks. The result was a steep drop in discretionary consumer spending and a halt to lending. Consumer spending, however, has approximated 70 per cent of US gross domestic product for the past decade and dominates our economy. But household balance sheets will not be rebuilt soon. Home values will keep falling through mid-2010 and there is no precedent for equity markets, still down 45 per cent from their peak, to make those losses up in just two years. It is illogical, therefore, to expect a full snap-back in the consumer sector in 2010 or 2011. This alone mandates a drawn-out, weak recovery.

Frugality Forged in Today's Recession Has Potential to Outlast It With their jobs less secure, their houses worth less and their stock-market portfolios shrunken, Americans are saving more now. But will they still be thrifty when the recession ends? No one will know for sure for years, but there's good reason to believe Americans will be saving more in the next decade than they did in the last one. "It's hard to believe we're ever going back to the easy credit and free spending of the last 10 years," said economist Richard Berner of Morgan Stanley. He predicts consumer spending will grow at an inflation-adjusted 2% to 2.5% annual rate over the next several years, compared with 3.5% in the decade ended in 2007. That means trouble for retailers, restaurants and luxury-goods makers that rely on U.S. consumers. But it could also restore some balance to a world economy that has relied -- too much, many economists say -- on Americans' debt-fueled spending and emerging markets' willingness to save and lend. A U.S. Spending Monitor survey by Discover, the credit-card company, to be released Wednesday, suggests Mr. Bailey isn't alone. About 35% of consumers surveyed in March said they expect to reduce their debt levels over the next six months, and a third said they have already done so -- even though their outlook on the economy has improved. One in three said they would put the money freed up by lower loan payments into savings. After doubling their outstanding debt between 2000 and 2007 to $13.8 trillion, U.S. households last year reduced their total debt outstanding for the first time since World War II, according to the Federal Reserve. But will it last? A survey by AlixPartners, a business-advisory firm, found Americans plan to save 14% of their total earnings once the recession ends. Fred Crawford, the group's chief executive, said even if that number is "inflated by the emotions of the day," companies must "understand and plan for what could be a 'new normal.' " Two-thirds of those surveyed said they plan to buy less in the future, while more than half plan to buy less-expensive things.

Austere Times? Perfect Americans’ spending is down and their personal savings are up — sharply. The savings rate in the United States, which had fallen steadily since the early 1980s, dropped to less than 1 percent in August of 2008. It has since spiked to 5 percent.“It’s huge,” said Martha Olney, an economics professor at the University of California, Berkeley, who specializes in the Great Depression, consumerism and indebtedness. The rapid reversal is even more remarkable, she said, because in recessions consumers usually save less money. Not this time. “It implies a re-emergence of thrift as a value,” she said.

Reverse Vicious Economic Circles The Obama administration's top economic voice said Wednesday the U.S. needs to respond aggressively to put an end self-perpetuating economic difficulties in order to begin the recovery process. "These vicious cycles are the central threat and why a strong policy response is so essential," Lawrence Summers, director of the National Economic Council, said in a speech to the American Bankers Association in Washington. Summers, who served as Treasury Secretary during the Clinton administration, said the U.S. cannot rely on the financial markets to stabilize themselves. This is in part because the banking system and capital markets became too interconnected, preventing one from taking up the slack when the other falters. "Those two pillars have become increasingly intertwined, and the consequences of that intertwining is that in the current downturn we have seen very substantial problems in both," Summers said. He said the same vicious cycles that have helped create greater instability in the U.S. economy provide an opportunity to policy makers; reversing the cycle can quickly build growth. Increasing the flow of credit can increase the level of demand, Summers said, which will in turn lead to higher levels of employment and even more demand. "They hold out the prospect that if we can reverse these vicious cycles we can engage the same engines for growth," Summers said. One key to moving toward recovery will be repairing the financial system. Overhauling the regulation of the financial services industry, stabilizing financial institutions and restoring confidence are all necessary. "It is our responsibility to create a healthier financial system that is less a source of instability in the lives of others over the next generation," Summers said.

Restore Order and Win a Financial War MANY Americans are bewildered, aggrieved and even angry about the financial shenanigans that led to the current mess — and about the seemingly unending stream of government bailouts. They should be.A bunch of wealthy, supposedly smart financial “experts” made irresponsible bets that went bad, pushing our economy to the brink and taking the rest of us down with them. Millions of people worldwide have already lost jobs. Millions more will. And taxpayers are being handed monstrous bills for mistakes that were not their doing.Much of this shouldn’t have happened. But we are where we are, and the urgent priority is to extricate ourselves from this mess as quickly as possible, with minimal damage. Here’s how I conceptualize the master plan.American policy makers are fighting a two-front war. On the eastern front, they are battling a shortage of demand, as traumatized households and businesses pull in their horns. Less spending by some people means fewer jobs for others who, in turn, curtail their own spending. Keynes diagnosed this vicious recessionary spiral in the 1930s, and we are now in the midst of the worst one since then. The western front is vastly more complex. All economies run on credit, and ours developed an extreme dependency. Largely through their own failings, banks have been seriously damaged. Bankers are paralyzed by fear of further loan losses and shrinking capital that might subject them to regulatory penalties — or worse. One way or another, the banks must be restored to health and emboldened to lend.Thus the war plan has four essential components that hang together logically: stimulating aggregate demand, limiting foreclosures, rescuing (most of) the banks and rehabilitating the shadow banking system. Three of the four are in place. We await Mr. Geithner’s bank rescue plan, which, I hope, will be some version of the good bank-bad bank idea I mentioned here last month.Unfortunately, the administration seems to have a penchant for complexity in designing its programs, and I certainly would not defend all the details. But it’s essential that citizens see through the trees to the forest. All this taxpayer money is being put at risk for a good, simple reason: Victory in a two-front war requires winning on both fronts. We won’t defeat the recession unless we restore some financial order.

World Economy

If Americans won't spend, who will? Who will pick up the slack from U.S. consumers? Somebody will have to if any global economic recovery is to be more than a blip based on temporary government stimuli. U.S. consumers aren't about to become skinflints, but the scare of this deep and hard recession has increased the U.S. savings rate. And with the financial crisis leading banks and credit card companies to cut back lending and tighten credit standards, U.S. consumers simply won't be able say "Charge it!" at the same rate as before 2007. Nobody could have been clearer than President Barack Obama at the recent Group of 20 global economic conference in London. Obama warned the world not to expect a return of the "voracious" U.S. consumer. He said the U.S. can't be expected to power the world economy by itself. If there is going to be renewed growth, it can't just be the United States as the engine. What if the U.S. consumer couldn't pass the spending torch? It wouldn't be a disaster for the global economy. The global slowdown can still end, and global growth can still resume, even if U.S. consumers spend less and consumers elsewhere don't increase spending to make up the difference. But the cost would be a more anemic global recovery, with slower growth around the world. Slow growth would make it harder for the world to tackle hugely expensive challenges, such as how to pay for a rapidly aging global population. Half a trillion dollars. That's how much global consumers would have to add in spending for the world to get back to even. That's assuming U.S. consumers don't start saving even more -- remember, the savings rate was 8% not all that long ago -- as the recession wears on. Unfortunately, even that kind of increase seems unlikely for two reasons: First, governments in the developed economies of Europe and Japan either don't see the need to goose domestic consumption further (Germany and France) or don't have the money to do it (Japan). Second, governments in the developing economies of Asia and Latin America don't seem inclined to pursue the kind of radical social change required to boost consumer spending. Increasing consumer spending in these countries would require reducing savings rates that are huge by U.S. standards. The savings rate is near 50% in China, for example, and a still-massive 25% in India. Lowering these rates would require governments to put in place social-security programs -- pensions, unemployment insurance, free education, health insurance, life insurance, etc. -- that would produce an increased feeling of personal security. To me, this all adds up to slower-than-normal economic growth after the current crisis ends. And slower economic growth will make it harder to prepare for the burden of our aging global population. Increasingly, it looks like we in the United States in particular, but the world as a whole to a great degree, have been living beyond our means. And that we aren't about to return to the "good old days" of high growth built on unsustainable levels of consumer spending fueled by debt. The world will look different after the immediate crisis is over.

Region Aims to Cut Export Dependence Fresh from the G-20 summit in London, Asia's heavyweight economies turn their attention to lifting consumer demand and strengthening financial systems in their own backyard when they meet in Thailand this weekend. Diplomats and economic analysts predict China, in particular, will attempt to shore up its growing clout on the global stage at the three-day regional leaders' meeting, which begins Friday at the Pattaya beach resort. Topics up for discussion include plans to lessen dependence on exports to the West by broadening regional free-trade agreements. The leaders also will discuss how to release funds from a proposed emergency cash stockpile valued at $120 billion. The pressure on China, Japan, South Korea and their trading partners in Southeast Asia to come up with a bold program has eased somewhat after last week's G-20 gathering. Leading economies at the London meeting firmed up plans to inject $1.1 trillion into the global economy and China succeeded in negotiating a larger say at the International Monetary Fund. In addition, many of the countries involved in the Thailand meeting, especially China, are already implementing multibillion-dollar packages to shore up consumer demand in the face of a sharp drop in exports to the troubled economies of Europe and the U.S. China and Japan have indicated they will contribute the bulk of the funds to the planned $120 billion emergency fund, known as the Chiang Mai initiative.

Euro-Zone GDP Shrinks More Than Expected The record contraction in the euro zone's economy in the fourth quarter was even sharper than initially estimated, fueling fears that it will take longer for the currency bloc to recover from recession. Gross domestic product contracted 1.6% from the third quarter and 1.5% from a year earlier in the final three months of 2008 in the 15 countries that then used the euro -- the biggest contraction by both measures since records began in 1995, the European Union's Eurostat statistics agency said. The euro zone added a 16th country, Slovakia, on Jan. 1. Eurostat's preliminary reading, issued a month ago, had shown fourth-quarter GDP falling 1.5% from the third quarter and 1.3% from the fourth quarter of 2007. "Worryingly, it is far from inconceivable that euro-zone GDP contraction was even deeper in the first quarter of 2008, given largely dire data and survey evidence," said Howard Archer, chief U.K. and European economist at IHS Global Insight. The euro zone slipped into its first recession in the third quarter after registering a second consecutive quarterly drop in GDP. In the third quarter, euro-zone GDP fell 0.3% from the second quarter, but grew 0.6% from the year-earlier period. Eurostat said annual euro-zone economic growth slowed to 0.8% for all of last year, from 2.6% in 2007. That compares with a 1.1% increase in GDP in the U.S. last year and a 0.6% contraction in Japan, Eurostat said. The revised fourth-quarter GDP figures are likely to fuel concerns that the recession will be deeper and more protracted than expected.

Markets

It's Starting to Look a Lot Like November The recent stock-market rally is turning heads. Why, there hasn't been anything like it since at least...November. The Dow Jones Industrial Average has bounced 22.5% in 19 trading days, the best such stretch since 1938. The broader S&P 500 has jumped 24.5% during that time. Amid the cheer it is easy to forget that the short-lived bounce off the market's November 2008 bottom was nearly as strong as this one. Until this past Thursday, November's rally was bigger, with the S&P 500 up 21% in 17 days, compared with 20% for the current bounce. The earlier surge carried through to early January, but then fell off a cliff to hit 12-year lows. Why might this time be different? For one thing, the November rally was based on flimsier stuff. It was sparked by the announcement that Timothy Geithner would be then-President-elect Barack Obama's Treasury secretary, a choice that pleased Wall Street, at least for a while. It was helped along by other government actions, including a massive Citigroup bailout and talks about keeping auto makers from bankruptcy. The government's approaches to those problems are dramatically different now. The economy was also in a deeper hole during that bounce, which included some of the absolute worst days for auto sales, industrial production and consumer spending, among other things, during this recession. Since then all three, along with housing data, have shown signs they are no longer falling into the abyss. But this rally's scaffolding includes wishful thinking, too. It was launched by word that some big banks were profitable in January and February. Two months do not a quarter make, and banks indicated conditions got tougher in March. The most credible drivers of this rally are hints of an economic bottom. But even these tell of a bottoming at a very low level, not necessarily a quick recovery. Weekly jobless claims are still rising. The Baltic Dry index of global shipping costs, has fallen for the past 18 days and is off nearly 35% from its high of the year. Investment-grade corporate bond yields are still not much off their highs, a sign credit is still tight. For all its vigor, the Dow is still down 9% for the year and 43% from its record high. While this bounce might not mirror November's, it still has the hallmarks of a bear-market rally.

Time to Brace for Trouble as Profits Debacle Starts  What's wrong with this picture? Earnings season is here again, and it's going to be dismal. Yet the markets are zooming into this period on the heels of the most aggressive four-week rally in more than 70 years.So, even though pretty much every investor acknowledges just how ugly things are, they could be setting themselves up to be disappointed. And, if the past eight years are any guide, they probably will be. Investment research group Bespoke Investment Group LLC in Harrison, N.Y., looked at all earnings seasons going back to mid 2001 and found that investors who bought the Standard & Poor's 500 on the first day of the season and sold on the last day would have lost 26.6%. By contrast, those that did the inverse would have garnered a return of 7.1%. The numbers look particularly pertinent this quarter, considering that the Dow Jones Industrial Average has gained about 21% in the last four weeks and the S&P 500 is up an impressive 23%. The last two earnings seasons, which admittedly played out during times of intense market distress, have seen the S&P 500 decline by 8.53% and 9.32% respectively, Bespoke's research shows. The first-quarter reporting period unofficially begins with Alcoa's results on Tuesday and draws to a close six weeks later, when Wal-Mart Stores gives its numbers on May 14. Analysts are expecting earnings will decline 37% from the year-ago period. All 10 groups in the S&P 500 show a year-over-year profit slide, a uniform decline that hasn't happened in the 10 years Thomson Financial has been tracking such data. The key to keeping the stock rally going won't so much be whether first-quarter earnings meet or beat those expectations. Instead, the gains will be more dependent on what company executives say about the second, third and fourth quarters. Sectors seen as proxies for economic growth include the materials, energy and industrial sectors, which are expected to show year-over-year declines in profit of 81%, 57% and 40%, respectively. Investors will be looking at companies such as Caterpillar, which surprised investors in January with news of 20,000 layoffs and buyout offers for an additional 25,000 U.S.-based employees. In March, the industrial giant announced plans to lay off another 2,500 workers. Manitowoc last week said trends in its crane business are softer than expected, and it withdrew forecasts for 2009. A spate of similar commentary during earnings season from these sectors, along with technology, would curb investor enthusiasm. "Another downturn in both industrials and financials could be a negative surprise," said Mr. McDonald. For the year, S&P 500 operating earnings are forecast at $62.36 a share, according to S&P, a gain of 26% over 2008, when profit was $49.49 a share. Depending on the forecasts delivered in the next few weeks, that number may be ratcheted down. Since investors have already been exposed to such a run of pessimism ahead of earnings, it leaves open the possibility that the market could advance further if earnings clear a lowered bar. After an electrifying four weeks, that prospect seems much less likely.

 Market Perspectives

What the Past Teaches Us About Today This bear market has been a painful experience for many, but a new experience only for some. Veteran fund managers vividly remember the 1973-74 market slide -- the worst downturn since the Great Depression, until now. Seasoned fund-company executives, too, have seen this kind of trouble before. "This is not unprecedented," says Harry "Hersh" Cohen, 68 years old, chief investment officer of ClearBridge Advisors, an affiliate of Legg Mason Inc. In the '70s bear market, things "just looked hopeless," recalls Mr. Cohen, a money manager since 1969. Soaring energy prices and inflation, war and political turmoil added up to two years of unforgettable gloom. But recovery did come, as it has after each slump since. Mr. Cohen and other experienced fund hands shared their perspectives on the current turmoil, each drawing on roughly four decades or more in the business. Each has a slightly different take. Some say the crisis in the 1970s was more serious; others say things are worse now. Back in 1973-74, Mr. Browne was a junior analyst at a brokerage firm, and John Spears was a stock analyst. Since that time, says Mr. Browne, the two have gained an ability to recall that recessions end and that carefully selected companies will prosper. "Three or four years down the road, this will have proved to be an extraordinary time to invest," says Mr. Browne. He and Mr. Spears, 60, are among five managing directors and part-owners of Tweedy, Browne, majority-owned by Affiliated Managers Group Inc. So far, the team has navigated the turmoil deftly, with the flagship Tweedy Browne Global Value fund landing in the top 10% of its Morningstar Inc. category last year. But deciding what and when to buy is more complicated than it was, say, during the one-day 23% crash on Oct. 19, 1987. That was a collapse in demand for stocks, says Mr. Browne, who grabbed up drug shares and other stocks at fire-sale prices that day. Now there is a collapse in demand for goods and services, he says.

More Investors Say Bye-Bye to Buy-and-Hold The ups and downs of the market are prompting more retail investors to abandon buy-and-hold strategies in favor of opportunistic trading. Some want more control over their money, so they are fleeing funds and advisers -- not to mention the feelings of helplessness raised by recent months' losses. Some are attempting to recoup their losses, while others are stepping back into the markets after a recent string of stock gains and better-than-expected economic news. Most financial advisers still believe investors should stay the course, pointing out that frequent trading can incur fees, erode returns and result in higher tax bills. But many individuals have lost faith in the long-term growth of their investments and are trying to make money off the market's volatility. At the New York Stock Exchange and Nasdaq stock exchanges, turnover levels -- a measure of how often the average share changes hands -- have been rising. At the same time, stock-fund investors sold about 33% of their holdings last year, implying a three-year average holding period, down from a four-year holding period in 2004, according to the Bogle Financial Markets Research Center. Discount brokerage firms -- including Charles Schwab Corp., TD Ameritrade Holding Corp., E*Trade Financial Corp., ING Groep NV's Sharebuilder and Fidelity Investments -- are seeing record levels of trading activity and new-account openings. Since last September, nearly 7.5 million investors -- or 20% of the online investing community -- have increased trading volume enough to be temporarily reclassified at a higher trading level, says Matthew Bienfang, senior research director at TowerGroup. But others say things are different this time. "The problem I have with the buy-and-hold strategy is that it's a bull-market strategy," say Matthew Tuttle, a financial adviser in Stamford, Conn. "In the bust, you give all of your profits back." Mr. Tuttle has recently taken a more active approach to trading. While short-term investors are likely to face higher tax bills -- since short-term gains are taxed at higher rates than long-term gains -- he notes that some people who incurred big losses last year will be able to carry those losses forward to offset taxes in future years. "The psychology of the market is broken," says Michael Parness, who runs Trendfund.com, which dispenses trading advice online. "People just don't trust it." As a result, many of the market's moves are "almost entirely based on whatever news is coming out of the government," he says.

The Joys Of Spring Ah, the joys of spring. Daffodils are in full bloom, the grass has started growing again, and Macro Man is awakened every morning by the dulcet tones of birdsong through his bedroom window. Spring is also the time for Easter, and the Macro Boys are more than pleased to have a couple of weeks off school. Naturally, they also await the impending arrival of the Easter Bunny with bated breath. And perhaps, just perhaps, in a small neighbourhood on the outskirts of Pittsburgh, a pink plastic flamingo is still being passed from house to house. Macro Man introduced the investment concept of the pink flamingo nearly a year ago, during a previous period of treacherous trading conditions. A pink flamingo is, simply put, a widely-held position in the macro trading community that turns as ugly as one of those garish plastic birds. And like the pink flamingos of Macro Man's distant youth, pink-flamingo status gets passed from market to market as more and more trades get sucked into the "fun." While Macro Man has found himself scuffling over the past few weeks, he's clearly not alone. The HFR Macro hedge fund index has performed a bit of a swan dive since early March. While it's scant comfort to know that Macro Man isn't alone in his pain, it's nevertheless useful information to know that pink flamingos are dotted around the investment landscape. On current form, financial markets are a virtual aviary. These pink flamingo episodes usually seem to last a month to six weeks, taking even the most sacred of cows to the abattoir. Given that we abear to be halfway to 2/3 of the way through the usual duration of a pink flamingo episode, the question then turns to where the remaining pink flamingos reside.

Roubini: CNBC's Jim Cramer A "Buffoon" CNBC's Jim Cramer has another feud on his hands. Just weeks after "The Daily Show" host Jon Stewart took Cramer to task for trying to turn finance reporting into a "game," famous bear economist Nouriel Roubini criticized Cramer on Tuesday for predicting bull markets. "Cramer is a buffoon," said Roubini, a New York University economics professor often called Dr. Doom. "He was one of those who called six times in a row for this bear market rally to be a bull market rally and he got it wrong. And after all this mess and Jon Stewart he should just shut up because he has no shame." Cramer, the host of CNBC's "Mad Money" show, recently wrote in a blog that Roubini is "intoxicated" with his own "prescience and vision" and said Roubini should realize that things are better since the stock market's recent bottom in early March. The Standard & Poor's 500 index has rallied 17 percent since then. Roubini said in 2006 that the worst recession in four decades was on its way. He has attracted attention for his gloomy _ and accurate _ predictions of the U.S. financial market meltdown. Roubini said the latest surge is just another bear market rally following the pattern of other rallies after the government intervened. He expects the market will test the previous low because of worse-than-expected macroeconomic news, disappointing earnings and because banks will fail after the stress tests come out. "Once people get the reality check, than it's going to get ugly again," Roubini said.

Wrap-UP

Is market turning? Stay skeptical Calling a market bottom has always been hard. Bear markets are notorious for their head fakes and failed rallies. In fact, it's by repeatedly sucking in investors with these glimmers of hope, then crushing them with 20% plunges, that bear markets inflict much of their damage. But making that call is especially difficult in this bear market. First, the nature of the market has changed. So much information is available at the click of a mouse and so many investors are trying to trade in and out of bear market rallies that volatility has increased and the direction of the market can turn on a dime. Trends are much bigger, but they peter out more quickly. Few trends mean anything for the long term. Second, the increasing conviction that the economic recovery from the current recession will be anemic has increased investor anxiety about missing the turn. If the recovery is weak, stocks are likely to deliver most of their gains in the first six to nine months after the turn in the market before settling into a grinding period of small -- if any -- gains. This increase in lock-step anticipation of trends makes me wonder whether this bear market will end with the kind of capitulation that has ended many bear markets in the past. Capitulation is that final wave of selling in a bear market, when investors finally throw up their hands and say: "Sell everything. I can't stand the pain anymore." But if everyone is following the same indicators and if everyone is waiting for -- and trying to anticipate -- that moment of capitulation, it's quite possible that capitulation will never take place. We might well miss a great capitulation, too, because everyone is trying to get a jump on what increasingly looks like an anemic economic recovery. A growing number of economists now believe the U.S. and global economies aren't going to bounce back quickly from this downturn. The recovery from the 2001 recession wasn't any great shakes itself, with 2.5% annual growth in U.S. gross domestic product. But this one looks even weaker. The Congressional Budget Office projects that the U.S. economy won't get back to full-trend growth until 2015 -- and that the full-trend growth rate will be just 2.3% a year. Even with the full $787 billion of the Obama administration's stimulus package in effect, according to Northwest University economist Robert J. Gordon, it could take until 2012 or 2013 for the economy to recover to the level of output in 2007 before the recession hit. As grim as those projections are for the United States, economists are offering even bleaker scenarios for other major global economies. The Japanese economy is now projected to contract by 6% in 2009 -- a worse performance than the 4% decline predicted for the United States -- and to shrink further in 2010. Germany's economy is projected to contract 5.3%, and some German economists are now talking of a lost decade of growth akin to what Japan suffered through in the 1990s. Technical indicators say this rally could go on into May without breaking the longer-term bear market trend. And these same indicators -- and what the economic data tell us -- say this rally will fail just as the November rally did. As long as you don't wind up taking another beating in that scenario, the failure of this rally wouldn't be a completely negative sign. The market does indeed look like it is building a base. After a beating like stocks have taken in this bear market, they need to trade in a range for a while -- quarters -- in order to rebuild confidence in prices. It appears that that's where we are now.

April 07, 2009

Firestorms, Finance, Futures: From Sociopathic Dysfunction to Value Creation (UPDATE2)

We've been plowing thru various aspects of the Finance Industry and it's outlook as well as the broader socio-political context since the end of January. Starting with a broad overview and then tunneling down into specific sectors outlook. The AIG firestorm led to or was associated with a look at the broader context. No business or other institution can exist other than on the sufferance of society, and if it does not contribute value to that society it will be changed - one way or another. That makes it a fundamental management responsibility of any business to be aware of broader socio-political trends and problems and to act proactively to intercept or correct them. If nothing else by anticipating problems and acting to support broader policy responses to problems beyond the industry's immediate ability to cope with. Judging from the remarks of the new Citi CEO the Finance Industry gives new meaning to phrase tone-deaf. Now that some of the details are leaking out we've found out that in the President's recent meeting with key CEOs he basically said, "we're the last thing between you and the pitchforks". We're tempted to put up the "Can You Hear the People Sing" graphic and URL again but hopefully the point is still relatively fresh in your minds, as it appears not to be in the minds of the industry.

The real question is now what ? Mike Mayo (cf. the readings) as well as Meredith Whitney came out yesterday and said in effect to short the Financials. Advice we heartily agree with because there is no function or aspect of the industry that doesn't appear to be broken. From internal execution capabilities to strategy to broader socionomic positionings. The really sad thing is that it doesn't have to be this way. During the 1980s we were all the beneficiaries of major value-creating innovations from money market funds to reasonable de-regulation to discount brokers to mutual funds. In the '90s that innovation evolved into internal financial engineering rather than value-creation and in this decade it clearly metastasized into value-destroying, on both the business, industry and social levels, "innovation". To survive, recover, return to profitability and restore it's place as a valued part of the system the Industry needs to realize these firestorms will rage and change everything.

Drucker Principles and Finance Futures

As we've worked our way thru an analysis and assessment of the broader impacts and consequences of the finance industry we've ended up depending quite a bit on Peter Drucker's insights on the major performance criteria for business value creation. The graphic at right is a summary of one interpretation combined with our earlier framework of the major sectors of the industry. But let's start by quoting Drucker (p. 369, "Management: Tasks, Responsibilities, Practices"):

"Essentially being a member of a leadership group is what traditionally has been meant by the term "professional". ...as a member of leadership group a manager stands under the demands of professional ethics - the demands of an ethic of responsibility. [A professional] is public in the sense that the welfare of his client sets limits to his deeds and words. And Primum no nocere, "not knowingly to do harm," is the the basic rule of professional ethics. There are important areas where managers still do not realize they have to impose on themselves the responsibilities of the professional ethic. The manager ho fails to think through the and work for the appropriate solution to an impact of his business because it makes him "unpopular in the club" knowingly does harm. That this is stupid has been said. That this always in the end hurts the business or industry more than a little temporary "unpleasantness" would have hurt has been said too. But it is also gross violation of professional ethics".

We trust Prof. Drucker's points are crystalline ? Just to compress and paraphrase them the actions of the industry are harmful, counter-productive and are going to lead to a massive social backlash that's entirely justified by the facts of the situation and the necessities of society. Remember if you do not create value society has NO reason to tolerate you. If in fact you destroy value and massively harm society it cannot even afford to tolerate you. In the graphic we've tried to depict the relative performance on the Drucker Principles of each of the major lines of business with the caveat that there is no multiple-red color to properly represent the behavior of the securities related business and the damage caused.

The Theory of the Case

When a logician or lawyer is looking for the core, fundamental argument that drives the entire rest of a complex chain of argument they talk about the "Theory of the Case". We've come to think that's a nice, powerful, description of how to think about a business. That is to ask "what is the theory of the case ?". In other words what's really going on here, what are you going to do about it and why are you convinced and convincing that value-creating performance will result. So far all we've heard from the Industry has been denial, rear-guard defensive actions and what can only be described as "forlorn hope" attacks. Nowhere have we seen anybody stepping up to present the theory of the case for the immediate crisis let alone for the necessary future timeframes. Instead they're leaving leadership to Washington, speaking for society. And Washington is indeed stepping in to fill the vacuum. But the policy-makers and politicians know they aren't experts and would more than likely welcome constructive engagement that looked to the greater good of society as well as the industry. Not just continuing defenses of egregarious compensation packages.

Observations, Suggestions and Opportunities

We aren't so bold ourselves as to make detailed suggestions just yet but we would like to make some observations and suggest some trial balloons. Across the entire spectrum of banking and financial services, including banking per se, consumer finance, SMB finance, financial companies, investment services and advisory services we think the basic business model and strategies of the future will have to deal with several key factors:

1. The industry will be significantly de-leveraged.

2. A focus on customer service, putting the customer's interests ahead of the firm's, will create value and ultimately a differentiating competitive advantage.

3. Fariness and value for compensation need to be fundamental principles of operation.

4. Innovation in new value-creating services and capabilities needs to be the driving strategic manatra of the new industry.

5. Survival, recovery and effective innovation need to be based on effective and principled management systems.

Which leads to some strawmen suggestions for financial innovations just to get the ball rolling:

1. Hedge-like funds for small investors to be able to cope with a low-return, topsy-turvey world.

2. Non-opportunistic (i.e. non-exploitative and with non-exorbitant interest rate) consumer finance and credit cards.

3. Securitized business finance based on deep understandings of fundamentals AND loanee re-payment capabilities. For example trade finance could be greatly expanded and help out the growth of the global economy.

4. Micro-finance in the inner city.

5. Ratings mechanism reforms coupled with performance insurance and/or bonding.

6. Localization of financial services where branch offices and staff truly return to being local in their knowledge and connections. This could be coupled with a "franchising" approach to combine the economies of scale of large institutions along with superb local knowledge.

7. Merchant banking for small companies in the best, "ye olde English" sense of informed investment in serious business opportunities. For example in green energy, bio-tech, etc.

8. Operations-based investing based on business fundamentals for the Private Equity sector.

9. Macro-monitoring and advisory services to help with budgeting, capital planning, expense control and general business planning.

SEE CHANGES: Glimmers of Hope, Honesty and Re-Thinking

The industry is faced with some very stark choices: Cooperate (go along with unavoidable policy changes just to survive), Collaborate (become pro-actively involved in shaping that policy) or Cave (be plowed under and constrained for decades by the popular anger at the violations of the public trust). The financial firms you want to be investigating and investing in are the ones that satisfy the Drucker principles AND have clear responses on the "Theory of the Case" on all timeframes for all lines of business.

So far we haven't seen any. Let's hope that that's just our lack of information access and not the reality. Otherwise a vital and important industry will do itself and us irreperable harm !

UPDATES: Nothing like good timing. As we were putting up this post it turns out Lloyd Blankfein was giving a truly stunning speech in Washington that finally acknowledges the public responsiblities of the Finance Industry, in detail. In particular he supports almost point by point the major elements of the Geithner Plan as well as the call for greated worldwide regulatory over-sight coming from the G-20 meeting. His speech got widespread, rapid and, dare on say, shocked coverage from a wide range of the commentariats. You can find some of this in the readings as well as a a valuable assessment from Steve Perlstein of the WaPo highlighting the need for fundamental cultural change. Our collective bottomline is that we consider all the points we've been making in this post and it's predescessors to have been supported by perhaps the leading executive in the Industry !

There is, btw, an enormous collection of readings after the break that we highly recommend you at least skim. Judging from the readership stats that hasn't been the case but there's quite a collection surveying the evidence behind the points we're making !

UPDATE2: Just ran across a fabulous oped from the WSJ on Wall St. cultural breakdowns that both fits nicely with our overall theme and serves as the perfect counter-point to Blankfein's Mea Culpa. The point being this - external and internal structural changes are vital but UNLESS THE STREET CHANGES IT'S CULTURE....IT'S CULTURE WILL BE CHANGED.

Updates on Industry Trends & Sectors

Mike Mayo's Seven Deadly Sins(CNBC) Former Deutsche Bank analyst Mike Mayo says bank loan losses will exceed the Great Depression, reports CNBC's David Faber.

Brokerages Tighten Hedge Fund Financing Brokerage firms are reducing financing and other services to hundreds of hedge funds, in a move that could accelerate the shakeout among these heavy-hitting investors. Under financial pressure, securities firms are dividing their hedge-fund clients into lists of those they consider best able to weather the financial turmoil and those they're less sure of. The result is that more funds may have to merge, find other financing at higher cost or close. The squeeze, described by a range of brokerage-firm and hedge-fund officials, takes different forms. For instance, they say firms have reduced financing for the flagship fund run by John Meriwether, a founder of Long-Term Capital Management, the fund whose near-collapse caused a brief market crisis in 1998. The move has forced Mr. Meriwether's Relative Value Opportunity fund -- down 42% in 2008 -- to reduce its borrowing to finance trades, putting pressure on returns. Mr. Meriwether, whose firm is called JWM Partners LLC, declined to comment. But Wall Street banks have put 200 or more other funds on what might be called B-lists: funds seen as either too risky -- because they could fold -- or not profitable enough to the banks. The moves reflect a sharp reversal. For years, banks competed hotly to draw hedge funds to their "prime brokerages," which handle securities trading and lend clients money. Now prime brokers are in retrenchment as their parent banks reel from losses and take care not to take undue risk in lending out their cash. Hedge funds' short-term trading has made them a major force in financial markets, influencing prices of assets from stocks to oil, but their clout is slipping as some post big losses. Their assets have fallen to about $1.4 trillion from $2 trillion in mid-2008, according to the firm Hedge Fund Research. Hedge funds closed at a record pace last year, with around 1,300 liquidating, the firm says. The shakeout could lead to continued instability in the financial markets in the near term as troubled funds sell assets. Longer term, fewer hedge funds could mean lower financial-market volatility, since the funds tend to be such rapid traders.

January Hedge Fund Rally Is Short-Lived Hedge fund performance took a turn for the worse in February by reversing January’s gains last month, according to Hennessee Group, a hedge fund advisory firm. The Hennessee Hedge Fund Index, which tracks the performance of more than 3,500 hedge funds, dropped 0.78% after posting gains of 1.1% in January. Despite the reversal, the index outperformed the broader market indices; last month, the S&P 500 declined about 11% while the Dow Jones Industrial Average lost just under 12%. “Hedge funds were flat the first two months of the year, while equity markets have declined almost 20%,” says Charles Gradante, co-founder of Hennessee Group. “Hedge funds are doing what they do best—preserving capital in down markets and generating alpha by managing exposures and perceptive stock selection.” According to Gradante, hedge fund managers are increasingly seeking opportunities in the corporate and high yield credit markets in an attempt to bolster returns using less risk. "The pervasiveness of this credit theme in long/short equity portfolios is probably the most prevalent theme since we saw long/short equity funds buying credit default swaps (CDS) back in 2006. The CDS trade turned out to be one of the best performing trades for equity funds in 2007," he said in a statement. Hedge fund declines have been exacerbated by massive investor redemptions, which subsequently triggered many fund managers to impose gates, which limit the amount of withdrawals from a fund. The industry has been reeling from this cycle for months, and according to Gradante fund managers will continue selling to raise capital to meet some redemptions. Investors, however, are finding other ways to access liquidity. For instance, they have increasingly been turning to auctions where investors can purchase fund interests in the secondary market at a discount to NAV, Gradante says. The benefits, he adds, are that investors gain immediate access to liquidity and hedge fund managers have less pressure to sell securities to fund redemptions.

Top Hedge Fund Managers Do Well in a Down Year The financial crisis may have turned much of Wall Street’s wealth into dross, but a select group of hedge fund managers has managed to maintain a golden touch that might make King Midas blush. As major markets and economies careened downward last year, 25 top managers reaped a total of $11.6 billion in pay by trading above the pain in the markets, according to an annual ranking of top hedge fund earners by Institutional Investor’s Alpha magazine, which comes out Wednesday. James H. Simons, a former math professor who has made billions year after year for the hedge fund Renaissance Technologies, earned $2.5 billion running computer-driven trading strategies. John A. Paulson, who rode to riches by betting against the housing market, came in second with reported gains of $2 billion. And George Soros, also a perennial name on the rich list of secretive moneymakers, pulled in $1.1 billion.  Of course, their earnings were not unscathed by the extensive shakeout in the markets. In a year when losses were recorded at two of every three hedge funds, pay for many of these managers was down by several million, and the overall pool of earnings was about half the $22.5 billion the top 25 earned in 2007. The managers’ compensation, which was breathtaking in the best of times, is eye-popping after a year when hedge funds lost 18 percent on average, and investors withdrew money en masse. “The golden age for hedge funds is gone, but it’s still three times more lucrative than working at a mutual fund and most other places on Wall Street,” said Robert Sloan, managing partner of S3 Partners, a hedge fund risk management firm. “But this shouldn’t pop up on the greed meter. They made money. That’s what they’re supposed to.” In an interview, Mr. Paulson — whose lofty 2008 earnings were down from the $3.7 billion that Alpha estimated he earned in 2007 — said his pay was high in large part because he is the biggest investor in his fund. In fact, he said he receives no bonus. The pensions, endowments and other institutions that invest in his fund do not mind the hefty cut of profits he and his team take, he said. Even as the spotlight intensifies, these hedge fund managers and others who made it through last year with cash on hand are the sort of investors the federal government hopes will step in and buy troubled assets from banks. The richest managers are also in the best position to take advantage of the distressed environment to build their wealth. “The guys who own the future are the guys like John Paulson and the others on the Alpha list,” said Keith R. McCullough, the chief executive of Research Edge, a firm in New Haven that provides trading analysis for hedge funds. “Ironically enough, we’re going to go beg for capital from the very people we’ve been trying to vilify.”

Mezzanine Debt Loses Its Shine With Investors In the fading years of the commercial real-estate boom, mezzanine debt was all the rage among yield-chasing private-equity firms and hedge funds like Fortress Investment Group LLC, Fillmore Capital Partners LLC and Petra Capital Management LLC. Today, for most, mezz is a four letter word. Firms made an estimated $50 billion to $75 billion in mezzanine -- dubbed "mezz" -- loans, debt that fills the gap between the borrower's equity and the first mortgage. Billions of dollars already have been lost and the figure is likely to balloon as the steep downturn in the commercial-property market deepens. The losses are sending shock waves through the rough-and-tumble world of office buildings, shopping centers, hotels and other commercial properties, which are only now facing the full brunt of the recession. Mezz debt was one of the biggest culprits that enabled commercial real-estate investors and developers to participate in the broader speculative binge on Wall Street. Now mezz investors are suffering a massive casualty rate with some mezz funds facing total losses. Almost all the firms that specialized in the once-promising investment are spending their days fighting with borrowers to salvage some of their loans while defending themselves against creditors who financed their operations.

Absolute return shortlist is very short The private banking industry may have come in for criticism in the past year, but a high-profile awards committee has still managed to find a series of UK wealth managers it believes worthy of merit. However, Ermitage Global Wealth Management, the winner in investment performance: absolute return category of the annual Pam awards, was the only firm to be shortlisted in this field. James Anderson, chairman of the panel, said the category, introduced to take account of the increased use of hedge funds and other “so-called alternatives” in portfolios, had been a “major disappointment” in 2008. “These so-called non-correlated assets turned out to be perfectly correlated by leverage,” he said.

Laggards Get the Boot Small investors aren't the only ones fuming about the poor performance of stock pickers at mutual funds. So is the U.S. life-insurance industry, and it isn't just fuming -- it's boosting the role of index-based investing in the funds it offers to buyers of variable annuities. Insurers offer a menu of funds to investors in variable annuities, a tax-advantaged form of investing that has been popular with baby boomers in recent years. Many of those funds have underperformed the major stock indexes, at great cost to the insurers. That's because over the past few years, life insurers increasingly have sold these annuities with minimum-return and other performance guarantees that kick in when the stock market falls. The insurers use risk-management programs, including hedging, to mitigate their exposure to market declines, but costly gaps surfaced at many insurers as stocks slid last year -- and poor picks by fund managers made a bad situation worse. The bottom line: Industrywide, issuers of performance guarantees took charges against earnings totaling $1 billion to $2 billion in the fourth quarter because of the weak performance of actively managed funds, according to the companies, consultants and analysts. That's just a piece of the overall cost of the minimum-return guarantees to the insurers. All told, the several dozen insurers who sell the guarantees had to boost their reserves and capital last year by more than $15 billion, analysts say, to show regulators they can make good on their promises to investors should markets not rebound. But it's a piece the insurers can control -- by ditching some funds run by stock pickers and offering investors more funds with index-based strategies, including exchange-traded funds, analysts and consultants say. While stock pickers try to outsmart the markets, managers of index funds and most ETFs aim to match the performance of broad markets or their sectors, by building portfolios of the stocks that make up the various indexes.

Off Balance For years, the financial advisers at Bingham, Osborn & Scarborough LLC have religiously followed the age-old tenet of "rebalancing" for their clients. But last year, they gave it a pass. Rebalancing basically involves trimming investments that have run up in price and adding to those that have declined, thus bringing a portfolio back to its target asset allocation. By doing so, the investor ideally is selling high and buying low. So, in declining stock markets, it means buying stocks, and maybe trimming bonds or other investments that have gained value. That is what the advisers at Bingham, Osborn & Scarborough did in the bear market early this decade. But after the market caved last autumn, advisers felt that, by adding stocks, they would be catching a falling knife, as the Wall Street term goes. Since December, "we've made an active decision not to do that," says Bill Urban, the 56-year-old co-managing principal at the firm. Mr. Urban typically rebalances client accounts when allocations drift more than five percentage points away from their targets. But by last summer, he was already letting some client portfolios drift further. In the fall, he and his colleagues became concerned about where stocks were headed. And clients were becoming very nervous about rebalancing. So, the advisers made a firm-wide decision to hold off. Jennifer Ellison, 37, a principal at the firm, says that in order to go back to adding stocks, the advisers would first need to see signs of stabilization in the housing market and in the financial sector, as well as more clarity about where company earnings are going. The portfolio has a 3% allocation to a commodity fund, Pimco ChommodityRealReturn Strategy fund. The advisers started investing in commodities about two years ago, with the goal that it would provide a hedge in an economic downturn. "But they didn't," Mr. Urban says, referring to the fact that commodity prices went down in 2008 just like stocks and some bonds. "We're going to have to revisit the use of that," he says, "because it didn't do what we would have hoped it would have done in this down market."

Private Equity Difficult Period (CNBC)Buying opportunities are not yet overly attractive and investors should be more analytical when thinking about spending in the U.S., says Scott Sperling, THL Partners co-president.

Reflections and Strategic Responses

Michael Steinhardt Conversation Many people believe that hedge funds are villains and that they should be regulated. If you look back at the experience of hedge funds, they have not been responsible for any problems in the economy today. When the hedge fund genre started there was an unstated principle that the reason to invest in hedge funds was that they would achieve superior performance -- both pre- and post- their egregious fees. I lived my 29 years as a hedge fund manager in anxiety because I was one of the few people in the financial world who received such egregious fees and I felt that to deserve them I had to be the best or near the best performing money manager in America. Over time that feeling in hedge funds evaporated. You have said that there comes a time in business cycles when lots of people, fearful about investing, buy Treasury bonds and that then you could buy stocks with your eyes closed and make money. Is this cycle different? Yeah, I have to say I think it is. Because it seems as if this moment is a moment when the sins of the past are being paid for. The excesses of the last 10, 20 years are catching up with us. When you think about the innovations of the last 20, 30 years, one of them was something called private equity. I hear that [Treasury Secretary Timothy] Geithner is going to use private equity as one of the sources of money for his bank plan. But what is private equity? A wise guy getting some money and buying a public company and taking it private and doing all sorts of cutesy things and taking it public again. What does he do? I don't know. Something always seemed funny to me about that. There's something unholy about it. There is something somehow unproductive about the thing.

Manager’s long term philosophy pays off with soaring assets In the current bleak environment it is not unusual for fund management companies to pass the milestone of £1bn of assets under management. Unfortunately, most of these houses will be passing this barrier in the wrong direction as their assets are assailed by the twin forces of sliding markets and net redemptions.However, Veritas Asset Management, based in London and Zurich, has managed to buck that trend with its assets rising above the £1bn mark this year, thanks to a series of mandate wins. Interestingly, at a time when portfolio turnover in the fund industry has risen to unprecedented levels, as FTfm reported last week, Veritas partially attributes its success to its long-term investment philosophy.“High turnover, high volatility, following the latest momentum play, that is a very fast way of losing money,” says Charles Richardson, chief executive of Veritas UK and manager of its global equity income fund. Yet, according to Financial Express, a data company, portfolio turnover for UK open-ended funds has jumped from 30 per cent to 90 per cent in the past two years. “Unfortunately in today’s environment, practising genuine long-term investment has become extremely difficult. Speculation and short-term trading strategies have come to almost completely dominate as investment horizons have become ever shorter,” says Andy Headley, head of research and manager of the flagship Global Focus fund. “In the 1960s the average holding period of publicly traded US stocks was six years, in the 1990s it was slightly over two years whereas in the current decade it has declined to about one year. Not only do such short holding periods imply higher costs but they also imply that speculators now dominate markets. “Holding a business for one year is not aligning yourself with the long-term economic fortunes of that business but is purely speculation based on price movements and emotion.”

A chance for bankers to refocus their talents Take a look, for example, at some fascinating recent research by Thomas Philippon and Ariell Reshef, two US-based economists, on human capital and wage trends in the 20th century banking and non-banking worlds. This analysis suggests that between the 1930s and early 1980s, pay and skill levels in finance were roughly comparable to those in the rest of the business and professional world. However, from the early 1990s, pay and skill levels soared until by 2006 bankers were earning 1.7 times what other comparable business employees took home. No wonder graduates flocked to finance. But – more interestingly – the research also shows that an almost identical rise in the wage and skill levels of finance workers relative to other business spheres was also seen in the 1920s. It was only in the late 1930s, or after the Wall Street crash, that banking pay and skills fell to levels comparable with other industries (where they stayed for almost five decades). That has two intriguing implications. First, it suggests that the ability of finance to attract smart graduates this decade had little to do with the inherent challenge of the technology of modern finance. After all, CDOs – and “rocket scientists” – did not exist in the 1920s. Instead, Philippon blames extreme deregulation, or a bubble. But second, the data also suggest that if history now repeats itself – i.e. banking becomes a tightly regulated, low-margin business – then the relative skills and pay of bankers could stay low for years. The next decade, in other words, could look like the 1950s or 1960s, when bankers’ remuneration differed little from everyone else’s.

Fund industry must prepare for period of radical change  Today's financial crisis is producing ever higher unemployment, investment losses, and home foreclosures. People now recognise that the unthinkable is thinkable, be it in the banking system or in the real economy. Yet some big structural changes, that are about to play out, have not as yet attracted sufficient attention - including the approaching shrinkage and consolidation of the industry that provides investment management services to individuals, companies, pensions, and governments round the world. Two distinct yet inter-related drivers are at work. First, collateral damage from the largely self-inflicted war within the banking system which, as I noted in an earlier FT column, is gradually transforming banks into "utilities". Second, the desire by governments to impose a peace by de-risking and re-regulating finance, lest today's crisis morphs again - and this time into a global depression that would negate the progress that the world has made in the last 10 years to improve living standards and alleviate poverty. These factors will inadvertently result in a considerable but uneven shrinkage of the investment management industry during 2009 and 2010. This unintended consequence will be felt most intensely in the levered (or "alternative") space dominated by hedge funds and private equity firms; but it will spread well beyond that to traditional investment managers, particularly in the equity space and among those that are part of declining banking conglomerates. The alternative sector faces a perfect storm. These once prominent pools of capital are finding it harder to secure financing lines from banks. It is also proving harder for them to raise longer-term funds through bond issuance and initial public offerings. The alternative sector's reputation has been harmed by the restrictions (or "gates") that some have placed on investors seeking to pull money out. Meanwhile, poor investment performance for some, and asset value erosion for many more, have shrunk collections from management and incentive fees. It would come as no surprise if at least half of the entities in this space were to disappear in the next two years, either through mergers or failures. What does that mean for investors? The implications go well beyond another phase of pressure on asset prices. As difficult as it already is, it is no longer sufficient for investors just to come up with the right asset allocation and responsive risk management; they must also undertake more rigorous assessment of investor managers to ensure investment and business models are sustainable. To do so, investors should look for firms that remain profitable and, equally importantly, are playing defensively upfront so that they can play offensively later in a sustainable fashion. They should also look for firms that are positioning their business to take advantage of some big strategic and human resource opportunities that will arise as others stumble.

From Bubble to Depression? How can one crash that wipes out $10 trillion in assets cause no damage to the financial system and another that causes $3 trillion in losses devastate the financial system? In the equities-market downturn early in this decade, declining assets were held by institutional and individual investors that either owned the assets outright, or held only a small fraction on margin, so losses were absorbed by their owners. In the current crisis, declining housing assets were often, in effect, purchased between 90% and 100% on margin. In some of the cities hit hardest, borrowers who purchased in the low-price tier at the peak of the bubble have seen their home value decline 50% or more. Over the past 18 months as housing prices have fallen, millions of homes became worth less than the loans on them, huge losses have been transmitted to lending institutions, investment banks, investors in mortgage-backed securities, sellers of credit default swaps, and the insurer of last resort, the U.S. Treasury. What we've offered in our discussion of this crisis is the back story to Mr. Bernanke's analysis of the Depression. Why does one crash cause minimal damage to the financial system, so that the economy can pick itself up quickly, while another crash leaves a devastated financial sector in the wreckage? The hypothesis we propose is that a financial crisis that originates in consumer debt, especially consumer debt concentrated at the low end of the wealth and income distribution, can be transmitted quickly and forcefully into the financial system. It appears that we're witnessing the second great consumer debt crash, the end of a massive consumption binge.

Regulatory Re-structurings, Culture Change, Innovation

Global banking is in turmoil. The worst financial crisis since the second world war has not only forced governments across the western world to step in and rescue giant institutions. Amid the turmoil, there has also been a tectonic shift in banking’s centre of gravity. A decade ago, a list of the world’s largest financial institutions was dominated by banks from the US and UK. Today, just four of the top 20 have their headquarters in the US, still the world’s largest economy. HSBC, at heart an emerging markets bank, is Britain’s sole representative. After writing off more than $1,000bn (€734bn, £691bn) on complex debt instruments and raising hundreds of billions of dollars in fresh capital, many banks have watched their market value shrink to a fraction of its level at the peak of the boom. Looking back 10 years, the banking industry in early 1999 was still dusting off the debris of the previous autumn, when the Asian economic crisis and near-collapse of Long-Term Capital Management in the US left some banks nursing large losses. Though few recognised it at the time, however, the industry was at the beginning of an eight-year growth spurt that would ultimately bring the world financial system to the brink of collapse. The most striking are the fallen. Citigroup, which dominated the landscape for most of the past decade, now languishes at the bottom of the list and is in effect under government control. Lloyds TSB is now too small to register after its ill-judged rescue of HBOS. New names have meanwhile arrived as if from nowhere. This is partly a reflection of shifting economic power: China’s three big banks dominate the rankings after joining the stock market in 2006 and 2007. Australian and Brazilian banks have also risen to prominence. But the shifting composition also offers evidence of how well different countries have managed their financial systems. Canada, for example, has been praised for its risk-averse approach to regulation. A decade ago, no Canadian bank made the list. Now there are five in the top 50. Nevertheless, a comparison of the two snapshots masks the destruction of value since the crisis began. Even relative winners have not fared well: HSBC’s stock market value peaked at $234bn in October 2007. Today it is worth just one- third of that amount. China’s three largest banks have halved in value over the same period. Does the experience of the past decade offer any pointers for banks hoping to thrive through to 2019? On the face of it, there are few strategic lessons to be learnt. A decade of rapacious consolidation has made JPMorgan Chase the world’s largest bank outside China. But Royal Bank of Scotland, which was also aggressively acquisitive, is controlled by the British government and now valued at significantly less than the £20bn ($29bn, €21bn) in fresh capital that the state pumped into the bank last autumn. When the crisis eases and confidence returns, valuations are bound to recover. But regulation will be more muscular and governments more willing to slap down signs of excess.Banks may also be forced to become smaller and more domestic. Taxpayers, who have been shown to be the ultimate guarantors of the financial system, are bound to be less tolerant of global giants whose collapse could overwhelm their home countries’

Geithner to Propose Vast Expansion Of U.S. Oversight of Financial System Treasury Secretary Timothy F. Geithner plans to propose today a sweeping expansion of federal authority over the financial system, breaking from an era in which the government stood back from financial markets and allowed participants to decide how much risk to take in the pursuit of profit. The Obama administration's plan, described by several sources, would extend federal regulation for the first time to all trading in financial derivatives and to companies including large hedge funds and major insurers such as American International Group. The administration also will seek to impose uniform standards on all large financial firms, including banks, an unprecedented step that would place significant limits on the scope and risk of their activities. Most of these initiatives would require legislation. Geithner plans to make the case for the regulatory reform agenda in testimony before Congress this morning, and he is expected to introduce proposals to regulate the largest financial firms. In coming months, the administration plans to detail its strategy in three other areas: protecting consumers, eliminating flaws in existing regulations and enhancing international coordination. The testimony will not call for any existing federal agencies to be eliminated or combined, according to the sources, who spoke on condition of anonymity. The plan focuses on setting standards first, leaving for later any reshaping of the government's administrative structure. The nation's financial regulations are largely an accumulation of responses to financial crises. Federal bank regulation was a product of the Civil War. The Federal Reserve was created early in the 20th century to mitigate a long series of monetary crises. The Great Depression delivered deposit insurance and a federally sponsored mortgage market. In the midst of a modern economic upheaval, the Obama administration is pitching the most significant regulatory expansion since that time. An administration official said the goal is to set new rules of the road to restore faith in the financial system. In essence, the plan is a rebuke of raw capitalism and a reassertion that regulation is critical to the healthy function of financial markets and the steady flow of money to borrowers. The government also plans to push companies to pay employees based on their long-term performance, curtailing big paydays for short-term victories. Long-simmering anger about Wall Street pay practices erupted last week when the Obama administration disclosed that AIG had paid $165 million in bonuses to employees of its most troubled division, despite losing so much money that the government stepped in with more than $170 billion in emergency aid.The administration's signature proposal is to vest a single federal agency with the power to police risk across the entire financial system. The agency would regulate the largest financial firms, including hedge funds and insurers not currently subject to federal regulation. It also would monitor financial markets for emergent dangers.

Kristín Pétursdóttir Conversation What do women hate about the culture of the financial world? The investment banking sector has ultra-masculine values. You have this excessive risk-taking and a short term focus. You have big egos. You have incentive schemes that make people think very short-term: results next quarter, my next bonus. It's a very narrow definition of profits. What about that strikes you as masculine?   All of it. Feminine values are different. I'm not saying that it's about men or women; I'm very much saying that you need a balanced approach for long-term thinking. It's not only the financial returns that matter. You also have to think about society, the environment and people. There has also been a lack of transparency in this whole system. I think, in general, women like to have things more transparent. They have a wider definition of success. They place ethics high on the agenda. What do your male family members and friends think about this? People to a large extent agree with me. Women tend to be more risk aware. Not risk averse, but risk aware, meaning that they want to understand the risks they're taking. Do you think there will be a time when equal numbers of men and women go into finance? I hope so. But I doubt it. If that were to happen, we'd have to have some change in the culture. You founded Audur Capital with a female colleague. Do you have male employees? Yes. And the aim is to have good diversity in terms of gender, age and backgrounds. Are they different somehow from the men you used to work with? The men who work here tend to have the same values as we have and believe in the same things. There are a lot of men who agree with and understand our values. So this is not so much of a gender thing, it's more of a value thing. I think in the investment banking sector you tend to have alpha males, who dominate the culture. You have a lot of people who are not the same but somehow they do not go against the culture that's already there. You've said that your firm brings a feminine sensibility to finance. What does that mean? We talk about risk awareness -- that's very key for us. We don't want to earn a lot of money today at the expense of some others having a huge loss tomorrow. We believe in saying things as they are and in transparency. We also believe in the value of emotional capital. It's not only about financial capital. It's also about the human side of everything. You used to be on Iceland's national handball team. Are men and women different when it comes to athletic competition?  I think women are competitive as well. I have been in sports a lot and I guess I'm a very competitive person. I think women are competitive but they are less aggressive and often more cooperative.  Are you hiring equal numbers of men and women? Absolutely. I'm even hiring more men at the moment because I really want to balance things out, and we were women who started the company. That company, Audur Catpital, is named for a Viking woman. Actually, Audur (EYE-durr) is a female name in Iceland, and one of our foremost Viking women was Audur the Wise. She's a very well-known person. But Audur also means wealth and happiness. So it fits a company like ours. Were her qualities that different from the male Vikings'? I mean, they were all still Vikings, right? She was called Audur the Wise, she was known for her insights, not for her fights or killings. So that may say something.

Where’s the Plan, Wall Street? FOR the last several months, Americans have looked to Washington to lead them. But where’s the leadership on Wall Street? There is an enormous opportunity for a C.E.O. to come forward with a plan to reform the financial system and pledge a change from business as usual. Jamie Dimon, JPMorgan Chase’s chief executive, has been the most outspoken of his peers during the crisis — and has done an admirable job addressing the issues — but he has been more focused on helping instill confidence in the economy and the health of his own firm. John Mack, the chief executive of Morgan Stanley, has shown glimpses of public leadership, at one point apologizing for the crisis by saying, “We are sorry for it.” But the public could particularly benefit today from a forceful voice of reason and change within the industry, proposing how to remake the world of finance in a sensible way, driven not by populism but by practicality and a sense of fairness. It’s worth noting that most Wall Street C.E.O.’s are being advised by their legal and public relations teams to keep their heads down or risk provoking more public outrage. But there is the flip side to that coin: reasoned leadership may generate a reasonable response, helping the industry pre-empt what it fears most — additional government regulation. So in that spirit, here’s a five-point plan to refashion Wall Street. A plan that would be best sold by Wall Street itself.

Global financial crackdown is cost of G20 deal Gordon Brown and his fellow world leaders have pledged the biggest crackdown on tax havens, hedge funds and banks in modern history as the price to be paid for the multi-trillion dollar bail-out of the world economy."The era of banking secrecy is over", the Prime Minister declared, as the Group of 20 leading nations agreed to impose a new range of regulations on banks and non-bank financial institutions as a punishment for contributing to the crisis. Harsh fines and sanctions will be levied on tax havens that refuse to publish details of their accounts; hedge funds will have to provide more detailed accounts in the future; and bankers will have their bonuses more heavily controlled and taxed throughout the world, the communique pledged. The range of new regulations will be implemented by national governments in the coming months, officials said, after the G20 agreed on more significant and far-reaching reforms than had been expected. In what will be interpreted as a victory for the French and German factions, which had emphasised the importance of regulation over new fiscal giveaways, the G20 also ordered the creation of a new Financial Stability Board dedicated to monitoring leverage and inter-connectedness of international financial institutions. US President Barack Obama, who personally helped broker the deal by acting as a mediator between French President Nicolas Sarkozy and the Chinese delegation, said: "We made enormous strides in committing ourselves to a comprehensive reform of a failed financial system. We must put an end to the bubble and bust economy that [obstructed] sustained growth." Among the major agreements by the G20 on financial regulation were:

Greed and Stupidity The second and, to me, more persuasive theory revolves around ignorance and uncertainty. The primary problem is not the greed of a giant oligarchy. It’s that overconfident bankers didn’t know what they were doing. They thought they had these sophisticated tools to reduce risk. But when big events — like the rise of China — fundamentally altered the world economy, their tools were worse than useless. Many writers have described elements of this intellectual hubris. Amar Bhidé has described the fallacy of diversification. Bankers thought that if they bundled slices of many assets into giant packages then they didn’t have to perform due diligence on each one. In Wired, Felix Salmon described the false lure of the Gaussian copula function, the formula that gave finance whizzes the illusion that they could accurately calculate risks. Benoit Mandelbrot and Nassim Taleb have explained why extreme events are much more likely to disrupt financial markets than most bankers understood. To me, the most interesting factor is the way instant communications lead to unconscious conformity. You’d think that with thousands of ideas flowing at light speed around the world, you’d get a diversity of viewpoints and expectations that would balance one another out. Instead, global communications seem to have led people in the financial subculture to adopt homogenous viewpoints. They made the same one-way bets at the same time.Jerry Z. Muller wrote an indispensable version of the stupidity narrative in an essay called “Our Epistemological Depression” in The American magazine. What’s new about this crisis, he writes, is the central role of “opacity and pseudo-objectivity.” Banks got too big to manage. Instruments got too complex to understand. Too many people were good at math but ignorant of history.

The Four Horsemen Of The Athletic Apocalypse(NPR) Manny Ramirez. Terrell Owens. Stephon Marbury. Sean Avery.Each is a highly paid star in one of the four major team sports, and each is, on his own merits, a jerk of the first magnitude who is also locker room poison. Each has been banished by his team — the conclusion being: No matter how good he is, it ain't worth having him around. But, then, this too: Each has been brought back, given another chance to again be a highly paid star — and to again be a jerk of the first magnitude. There are, it seems to me, two lessons here. First, the fact that the teams were prepared to rid themselves of the malcontents, no matter what the cost, may indicate that teams have finally reached a point where the concern for clubhouse spirit and cohesion has been accorded due emphasis. And second: Notwithstanding No. 1, there will always be somebody prepared to hold his nose and write a check for talent. The cases of our Four Horsemen of the Athletic Apocalypse — selfishness, arrogance, narcissism and just-don't-get-it-ism — all at root have to do with how one Boston Red Sox teammate described what Ramirez was to the team: a "cancer."

Inside Obama's bank CEOs meeting The bankers struggled to make themselves clear to the president of the United States.Arrayed around a long mahogany table in the White House state dining room last week, the CEOs of the most powerful financial institutions in the world offered several explanations for paying high salaries to their employees — and, by extension, to themselves. “These are complicated companies,” one CEO said. Offered another: “We’re competing for talent on an international market.” But President Barack Obama wasn’t in a mood to hear them out. He stopped the conversation and offered a blunt reminder of the public’s reaction to such explanations. “Be careful how you make those statements, gentlemen. The public isn’t buying that.” “My administration,” the president added, “is the only thing between you and the pitchforks.”  The fresh details of the meeting — some never before revealed — come from an account provided to POLITICO by one of the participants. A second source inside the meeting confirmed the details, and two other sources familiar with the meeting offered additional information. The accounts demonstrate that despite the public comments on both sides that the meeting was cordial, the tone in the room was in fact one of mutual wariness. The titans of finance — men used to being the most powerful man in almost any room — sized up a new president who made clear in ways big and small that he expected them to change their ways. There were signs from the outset that this was a business event, not a social gathering. At each place around the table sat a single glass of water. No ice. For those who finished their glass, no refills were offered. There was no group photograph taken of the CEOs with the president, which typically happens at ceremonial White House gatherings but not at serious strategy sessions. “The only way they could have sent a more Spartan message is if they had served bread along with the water,” says a person who attended the meeting. “The signal from Obama’s body language and demeanor was, ‘I’m the president, and you’re not.’”  According to the accounts of sources inside the room, President Obama told the CEOs exactly what he expects from them, and pushed back forcefully when they attempted to defend Wall Street’s legendarily high-paying ways.

'Kind Of Scary': Congress Rewriting Rules Of Finance U.S. Rep. John Campbell readily admits something not often heard from politicians in this economic crisis. When it comes to rewriting the rules of the financial system, the California lawmaker says he's not sure where he stands. "I'm not sure even in my own mind," he says. "If I were king, I'm not sure what I would do at this point. And I don't think I'm alone. This stuff is not easy." Campbell, a Republican on the House Financial Services Committee, says that in many hearings, the Democrats pick their witnesses and Republicans pick theirs. You can ask friendly questions you already know the answers to, or pose hard ones to the witnesses for the other side of the aisle. Usually, he says, you know what you want to hear. Much of the new legislation for banking and investing will be written in the Financial Services Committee. That's prompted some soul-searching for Campbell. "I'm favoring some very tough regulation," he says. Last fall's credit crisis "scared the hell out of me — and I do not want to go through that again."

What the French revolution can teach America Eat the wealthy.” The ferocity of the words used by some demonstrators in London on the eve of the Group of 20 summit evokes the worst excesses of the French revolution. Anti-capitalist anger in the west is not confined to Europe. Alexis de Tocqueville’s The Ancien Régime and the Revolution is as relevant to understanding today’s America as his deep and eye-opening thoughts on the young American republic in his Democracy in America. Of course, America in 2009 is not France in 1788, the year before the fall of the Bastille (the prison that embodied the oppressive nature of the monarchical regime) and the symbolic beginning of the French revolution. The fall of Lehman Brothers in September 2008 has nothing to do with the fall of the Bastille; symbols of wealth should not be confused with symbols of oppression. There is no guillotine around the corner and it would take a lot of imagination to compare President Barack Obama to Louis XVI, or Michelle Obama to Marie-Antoinette. Yet as a European living in America – watching news on television every night, talking to friends, colleagues or my students – I sense fear, anger and a deep feeling of injustice reminiscent of the climate on the eve of the French revolution. Just replace bread shortages with foreclosures, aristocrats with bankers, and privileges such as the right not to pay tax with stock options. Add to that support for the king but rejection of many of his ministers, and the comparison looks less far-fetched. The explosion of populist rage that has accompanied the AIG scandal, amplified by an opportunistic Congress and by media that play to the tune of their audiences when not reinforcing their passions, reflects the depth of suffering in the US. Main Street, like much of France at the end of the 18th century, is outraged. Fear for its own present and future is combined with anger at those it considers responsible, and who are much less affected than they. Are not senior bankers today like the aristocrats of yesterday, their privileges no longer justified by their social functions – to serve the king with their swords or to contribute to the creation and dissemination of wealth? The problem with the economic team of the new president is that, like the court of the king of France in pre-revolutionary times, it has inherited all the bad reflexes of the ancien régime, mixing excessive sympathy for the outdated logic of the world of finance, which it helped to create, with insensitivity to the emotions of the ordinary people, which it tends to ignore. This sympathy is perceived to contrast with the harsh treatment of carmakers. Bankers and financiers have to reinvent not only their trade but also their way of life and, above all, their value system. In the Madoff scandal, just as shocking as the crime of an individual was the behaviour of many of his rich customers, who combined greed with a lack of financial common sense.

UPDATES: Blankfein's Speech and Commentaries

Goldman's Blankfein Calls for Pay Change Goldman Sachs Group Inc. Chairman and Chief Executive Lloyd Blankfein called for broad changes to how Wall Street pays employees and is regulated, saying "the loss of public confidence from failing to live up to the expectations that we created will take years to rebuild." In a speech Tuesday at a Council of Institutional Investors meeting in Washington, Mr. Blankfein said banks and securities firms should agree to basic compensation standards, such as paying "senior people" mostly in stock, meaning their compensation would rise and fall with the success of the firm. Mr. Blankfein also recommended that stock awards be held for at least three years before they could be collected, a move that would rein in excessive risk-taking. "We have to recognize a higher responsibility...to act like an owner responsible for the integrity of the system," he said. Compensation practices, particularly at firms that rapidly lost shareholder value, "look self-serving and greedy in hindsight." Many of the recommendations made by Mr. Blankfein are being adopted or at least considered by some Wall Street firms as they react to public ire over their culpability for the financial crisis and bonus payments that to many Americans seem out of touch with reality. But Mr. Blankfein suggested that lawmakers and regulators might need to force long-term changes in how investment bankers, traders and brokers are paid. "Fixing a systemwide problem, elevating standards or driving the industry to a collective response requires effective central regulation and the convening power of regulators," he said. Wall Street also needs to do a "better job of understanding when incentives begin to work against the social good," he said. Overly lucrative pay packages when times were good and during the times of losses and taxpayer bailouts that followed are "just the exact opposite of the way anybody wants it to be." Despite a conciliatory tone on compensation, the Goldman CEO said Wall Street should fight back on protectionist "salves," such as limiting foreign workers or forcing government-aid recipients to buy U.S.-made products. Regulations should get tougher in bull markets, he added, much like the Federal Reserve tries to keep the economy from overheating, he said.

Pearlstein: Not a Confession, but a Good Start  For the past year, as the nation has engaged in a heated debate about how we got into the current financial mess and how we're going to get out of it, there's been one group noticeably missing from the conversation: leaders of the big Wall Street firms. With the exception of the occasional public floggings organized by congressional committees and the quiet off-the-record lunches with newspaper editorial boards, the titans of finance have remained hunkered down in their bunkers. In public, at least, they have declined to accept personal and institutional responsibility for what went wrong, to explain more fully how and why it happened or even to express a simple thank you for the government's extraordinary rescue efforts. At a time when it was most needed, industry leadership has been nonexistent. Until now. In a speech yesterday in Washington to the Council of Institutional Investors, Lloyd Blankfein, the chairman of Goldman Sachs, took the first trip through the public confessional, acknowledging that "the past year has been deeply humbling" for an industry that held itself out as expert but disappointed customers and shareholders by taking actions that "look self-serving and greedy in hindsight." There are some glaring factors, however, that Blankfein, like other Wall Street leaders, tends to overlook. The most important is culture -- in the case of Wall Street, a culture that not only tolerates but almost celebrates taking advantage of customers. Here is an industry in which brokers traditionally get their start making cold calls to strangers, offering bogus stock tips, and investment bankers cut their teeth peddling bad merger and acquisition ideas to corporate clients. It is an industry in which the majority of money managers consistently underperform the broad market averages, analysts and strategists are almost always bullish, and firms rarely run into a security that can't be brought to market. These days, Wall Street is a place where the trading culture has supplanted the investment culture and score is kept on the basis of how many securities a banker or a firm underwrites rather than whether those securities actually turn out as good investments. It's hard for anyone who grows up in an industry to see fundamental problems in its culture. But until Wall Street deals with this blind spot, it is likely to careen from one crisis to another.  

New Update:

Twelve Years Down the Drain Anyone who toils in the legal-industrial complex -- better known as Big Law -- should be able to tell you how we got here. Corporate attorneys like me, even those with the eyesight and insight of Mr. Magoo, all should have been able to see this financial collapse coming.The market has lost a dozen years worth of wealth in a matter of months. Millions of hours of manpower put in by investment bankers on Wall Street and the lawyers who enabled them -- the kind that brought home those bright shiny bonuses that are now causing a populist uprising in the hinterlands -- have been wasted away by what is kindly called the credit crisis. And whatever lessons the powers that be might learn from this adjustment -- that salary structure should change, or that the billable hour is an anachronism -- it seems no one has stated the obvious: The whole system is warped. Perhaps money and mortality are all the same to some. But as a way of making the former, this hysterical ER-approach has proved futile. All those lost nights of sleep are now lost 401(k)s. So what was the point? Corporate lawyers could have been sunning in St. Bart's and ended up with the exact same result, plus a tan.The Wall Street atmosphere -- in both law offices and investment banks -- is not open to dissenting opinion. If you blow the whistle, it's only to hail a taxi to take you away, because complaining is just not tolerated. So anyone sharp enough to say that these deals were a bad idea in the first place didn't stay on long enough to make the point. And we all know that organizations that don't retain thoughtful opposing views are doomed by hubris. Hello, Lehman Brothers! Still, I don't believe any of the major players are re-evaluating their ethos -- only their decision to invest in subprime mortgages. And this is foolish, since the problem is not just that the financial instruments were bad bets, but that the corporate structure and the feverish rush of it all are fundamentally flawed.I would love to call the system despicable or detestable or something evil-sounding, but that would be giving it too much credit. It's really just the march of dunces.A dozen years worth of sleepless nights down the drain like dirty bathwater. Pity these people.

April 03, 2009

Firestorms and Re-Thinkings: Business Performance vs Business-as-Usual

Back when Yellowstone Park experienced an unprecedented set of fires that threatened to rage out of control I was vacationing there and was allowed to drive into the Park on the theory that things were serious but under control. On trying to return we found the road's had been closed and we had to go many miles and hours around to get back to our start point. At the time there was enormous debate about letting the fires go, management philosophy and how best to manage forests and parks. Now forest fires are a natural part of long-term forest ecology and some species can't even re-produce properly without the fires to spawn their seedlings. Sort of like Schumpeter's "Creative Destruction" ? What made these fires so controversial and dangerous, as we found out, was that for decades all fires had been prevented and a lot of deadwood and downfall had accumulated which made any major fire likely to run out of control. We're in a similar situation now in the economy and  while the fires appear to be being managed, so far, they could still run out of control. But whatever else happens the existing businesses, industries and structures are going to be swept away. Stop and think about that for a minute...every business you know of MUST re-think itself for a new ecological environment that it's not prepared for. Here's another thing to think about, as we've argued before, given the number of businesses who were caught flat-footed and are not reacting very constructively what are the chances that these kind of deep structural re-thinkings are going to happen and be implemented ? The answers to those questions will seperate the sheep from the goats....or the survivors from the road-kills !

And We Care Because: Profits, Earnings & Valuations

Several friends continuously challenge me about translating the rather "abstract and erudite" discussions of big picture trends to specific implications. The last post on the Economy and Markets provided more evidence that the mis-interpretation of reality continues; which means that the level of preparation continues to lag requirements. It was preceeded by a series of posts on the Finance Industry that traced out the consequences of ignoring the big picture, structural breakdowns and error-filled mindsets (here, here, here and here). What we're really saying is that you are going to see similar impacts across all industries and enterprises; albeit more slowly and more disguised for a while. The accompanying graphic is a rather complex composite that tries to translate those hidden decisions into long-term observables. On the left hand side you see the links between Profits (national income accounts), Earnings (S&P) and the SP500 index. We are in the worst decline in profits in, literally, about three or more generations ! The right hand side takes a look at long-term valuations. The top sub-chart shows PE Ratios from 1936 to now with the average for the entire period (yellow) and the average thru 1990 (red). Notice that valuations shot way....weigh....weigh...way over the central average in the late '90s ! Neither bode well for the capex outlook (think Technology !), a return to growth and profitability nor for valuations and prices. In fact PEs tend to over-shoot as they correct as the bottom sub-chart shows. The red line traces out the cumulative difference between the 1936-1990 average and the PE that year. Notice how truly out-of-balance we've got and remain. In other words not only will PEs be structurally lower in all likelihood, not only will they likely over-shoot but we have an unprecedented excess to work off !!! (What does that say about all the non-hiring and deferred capital spending that went into stock buybacks over the last several years ? Not a display of good business judgment at the very least !).

Mindsets and Mis-Perceptions: Re-Thinking the Business Model

In the readings we start with some intersting links on buybacks and a key message from Warren about earning your sales and then segue into a selected set of representative examples of performance from the US Post Office (on the verge of BK) to IBM (laying off people) to Zara's (growing) to set up the two big sections. One is a spate of recent stories on how mindsets influence and control decision-making and why listening to the loudest leads to the largest problems. The final section is a spectrum of readings on how to actually think about the coming firestorm and samples from business model re-thinkings to operations and go-to-market to IT, Human Resources and Innovation. One of the most interesting in the re-mapping the mindset is from a recent oped by Bob Shiller who traces out the mental mindsets that led to this current crisis, their historical precedents and the continuing dangers we face in finding new paths forward. While Bob is talking very big picture re-apply that to the enterprise level as well ! We borrowed the graphic from his piece because it nicely captures how the mental models control decision-making. And how bad ones lead to bad decisions; in this case the financial implosions. The next question then becomes what are the mental models being used by business executives and other leaders to understand the situations they face.

V = Sum(Pi X Gi): Bernoulli's Principles NOT

Back in 2005 Dan Gilbert of Harvard gave a fascinating  TED talk on expectations and judgment (click thru to watch - you'll be startled and rewarded) where he talked about why humans are so bad at making effective decisions in complex situations. He started with a formula from a Dutch genius, Daniel Bernoulli, who in 1738 told us how to make correct decisions in all possible situations. Roughly translated the expected value of a set of decisions is the sum of the products of the odds of an outcome and the payoff, or gain, of a particular outcome. Prof. Gilbert then proceeds to trace thru how mis-judgments, expectations biases and simple rules of thum lead to so many bad results. Going beyond his arguments the situation is made worse because the odds and outcomes are inter-dependent. A decision to loosen capital requirements by the regulators for example leads to greater leverage and risk-taking by bankers which in turn leads to increased risk, lower odds of a favorable outcome and catastrophe when the Black Swans land. Especially when the swans ain't; that is when the actual outcomes were knowable ahead of time but their likelihood was misjudged.

Old Principles and New Conclusions

Businesses are run by folks making decisions based on their own rules of thumb accumulated thru lifetimes of experience. Rules of Thumb work very well when they do and are disasters when they don't. A Business Model is a kind of meta-rule that talks about how the enterprise expects to make money by creating and providing value to it's target customers. The success of that business model critically depends on the key functions being well executed, from Sales, Marketing and Customer Service to Manufacturing, Logistics and Procurement to HR, IT and Finance. Each of those functions is built up over time thru accumulated experience and policies and procedures employed are the rules of thumb that determine how an enterprise performs. Now RofT are great when the model of how things work is accurate. But humans grew up on the savannas of Africa where things remained the same for millenia, you met few new faces and fewer new things that disrupted the old, patterned order. Simple rules of thumb work and worked. Now we're in a world where all the old patterns are disrupted, the old rules of thumb need to be re-thought and re-worked and new ones created. On the fly, under enormous pressure and correctly. When too many changes come to fast most of us freeze up. Which is what's happening to many business and other leaders (Good Boats, Good Captains: Applying the Investment Mantra for Profit).

Here's your bottom-line question: how are business leaders doing on re-thinking...the environment, the business model, the operating functions and the ways they lead and run their companies ?

The ones who successfully answer those questions will be the survivors. The rest will be roadkill. Right now the roadkills would appear to be more common than the resilient adapters and adopters. But the innovators (Disruption vs Innovation: Change, Response, Resilience) who can create new answers and rules of thumb will be the ones you want to work for, invest in and do deals with. And evidence of new rules of thumb being formed is how you want to pick them. Some are in fact making the necessary adjustments and serve as good examples not just for their industry but for how to adopt and adapt in this brave new world. But it's a damm lot of hard, detailed work as well as strategic re-thinking (WMT as Exemplar II: Diving Into the Details of the Retail Enterprise).

 

Business Performance

 

Corporations as Investors: Buy High... Sell Low Retail investors are sometimes characterized as the worst kind of investor, because they’re more likely than not to buy aggressively when share prices are high, only to panic when the market sells off dramatically. Whatever their faults, they’re not as bad as U.S. corporations. Share repurchases by components of the Standard & Poor’s 500-stock index fell to lowest level in the fourth quarter of 2008 since the third quarter of 2004, according to S&P, as companies retreated into a hole, preserving cash as the market tanked.  Chart of SP500 vs Buybacks 

Just desserts. Among many gems in Warren Buffett’s annual letter to Berkshire Hathaway shareholders, this one stood out: “The way to achieve this goal is to deserve it.” There’s lots of pain in the business world these days, and far be it from me to add to yours. But it’s worth asking yourself . . .Are you actively working to deserve your customer’s business? If you’re going to avoid the layoff ax, will it be because you’ve earned it? You might lose the customer anyway. You might lose your job anyway. The current economy is like that. I know plenty of good vendors who’ve seen contracts terminated, and plenty of good workers who’ve been handed the pink slip, even though the company doing the terminating hated to see them go. But you don’t have to make it easy for the customer to walk away, or easy for the employer to cut off your paycheck. One of the reasons I like Buffett is that he represents, in many ways, the triumph of substance over style. He’s not a perfect man, but he’s earned the prestige he enjoys. Let me urge the same pursuit for you, just like I try to pursue it for myself. What not to do: Anything that relies on the slickness of the marketing / packaging / line of talk to cover up the fundamental reality of the thing inself. Hide costs. Bait-and-switch. Pressure the user into something they don’t need or can’t use. What to do: Deliver value. Pick up the customer hotline on the first ring. Then listen. Make problems go away for your users, even if doing so doesn’t earn you an extra dime right this minute. Hustle! That’s how you earn your piece of the pie.

 

 Representative Cases: Spectrum of Performance

 

Call for help: Postal chief says agency crashing (AP) The financially strapped U.S. Postal Service will run out of money this year without help from Congress, Postmaster General John Potter warned on Wednesday. "We are facing losses of historic proportion. Our situation is critical," Potter told a House subcommittee. The agency lost $2.8 billion last year and is looking at much larger losses this year said Potter, who is seeking congressional permission to reduce mail delivery from six days to five days a week. Potter also urged changes in how it pre-pays for retiree health care to cut its annual costs by $2 billion. If the Postal Service does run out of money, the lingering question, Potter told the House Oversight post office subcommittee, is which bills will get paid and which will not. He said ensuring the payment of workers' salaries comes first, but other bills may have to wait. Potter first raised the possibility of delivery cutbacks in January, but the idea has not been warmly received in Congress. Lynch said the financial stability of the Postal Service is "critical to the American expectation of affordable six-day mail delivery." Even if the agency succeeds in reaching its planned cost cuts of $5.9 billion, there could still be a $6 billion deficit in 2010, Potter said. "Without a change we will exhaust our cash resources," Potter said. "We can no longer afford business as usual." He estimated that delivering mail five days-a-week instead of six would save $3.5 billion per year. Asked if layoffs would occur, Potter said it is possible, but he hopes avoidable. Last week, the post office said it planned to offer early retirement to 150,000 workers and is eliminating 1,400 management positions and closing six of its 80 district offices across the country in cost-cutting efforts. Potter said he expects 10,000 to 15,000 workers to accept the early retirement offer. Dan Blair, head of the independent Postal Regulatory Commission, suggested that other savings are possible through closing small and rural post offices — something Congress has resisted in the past. He added that it may be necessary to increase the limit on the amount of debt the post office can carry.

IBM Set to Cut 5,000 Jobs  International Business Machines Corp. plans to lay off about 5,000 U.S. employees, with many of the jobs being transferred to India, according to people familiar with the situation. The technology giant has been steadily building its work force in India and other locations while reducing the number of workers based in the U.S. Foreign workers accounted for 71% of Big Blue's nearly 400,000 employees at the start of the year, up from about 65% in 2006. The latest round of cuts target the company's global business-services unit, which does everything from running corporate data centers to managing human resources for clients like Procter & Gamble. Some of the jobs are being eliminated because customers have ended contracts or the company has automated tasks. But employees say in many cases, they have been training IBM workers from India to do work that will now be moved overseas. In January, IBM sent layoff notices to about 4,600 people, including workers in its software unit and sales department. Earlier this year, IBM also told employees that if they wanted to move to an emerging market, they could apply for jobs there with IBM, but they would be paid in local wages. A spokesman Wednesday said "dozens" of people have taken the offer, usually natives of those countries. For IBM, shifting work to lower-cost countries has helped the company win overseas contracts and maintain healthy profits in its services business, which is its largest in terms of revenue and employment. IBM employed 74,000 people in India in 2007, the latest figures available. It "gives them a different cost structure" and allows IBM to compete with Indian outsourcing companies such as Infosys Technologies Ltd. and Wipro Ltd. that are trying to grab IBM's clients, said Carl Claunch, who follows the company for research firm Gartner Inc. IBM's latest round of cuts show that even companies that have so far navigated the global recession profitably are continuing to slash costs. In January, IBM reported $4.42 billion in quarterly profit. Among other companies that are profitable, Microsoft Corp. announced plans for 5,000 layoffs earlier this year and Hewlett-Packard Co. is cutting some 25,000 people in the wake of its acquisition of Electronic Data Systems Corp., a rival of IBM's services business.

Zara Grows as Retail Rivals Struggle Defying the recession with its cheap-and-chic Zara clothing chain, Spanish retailer Inditex SA posted strong sales gains that show how low prices and a rapid response to fashion trends are enabling it to challenge Gap Inc. for top ranking among global clothing vendors. The improved results highlight how Zara's formula continues to work even in the economic downturn. The chain specializes in lightning-quick turnarounds of the latest designer trends at prices tailored to the young -- about $27 an item. While apparel chains in the U.S., Europe and Asia are struggling and closing stores, Inditex reported a 10% sales gain and higher gross margin, which already exceeds many rivals. A fast logistics system allows it to get clothes from drawing boards to stores in less than two weeks, compared with an industry average of nine months. Its lean inventory and fast shipments allow it to avoid profit-damaging markdowns. In recent years, Inditex has become known as a low-priced alternative to designer boutiques. Zara stores sit on some of the world's glitziest shopping streets -- including New York's Fifth Avenue, near the flagship stores of leading international fashion brands -- which make its moderate prices stand out. "Inditex gives people the most up-to-date fashion at accessible prices, so it is a real alternative to high-end fashion lines," said Luca Solca, senior research analyst with Sanford C. Bernstein in London. "Gap, Benetton and others haven't been alternatives because they sell more basic styles." The chain keeps profits high by avoiding advertising and by building a low-cost perception. That is helping as shoppers trade down from higher priced chains. "Ikea, Lidl, Wal-Mart, Tesco, Zara, H&M -- they have for the last 20, 30 years hammered on the same nail every time," said Lars Olofsson, chief executive of French retailer Carrefour SA, in a recent interview. While competitors are resorting to deep discounting, Inditex isn't. "We prefer to stick to our commercial policy even in the current environment," said Marcos Lopez, capital-markets director at Inditex, in an interview. "The key driver in our stores is the right fashion. Price is important, but it comes second."

Re-Mapping the World: Mindsets vs Performance

It Pays to Understand the Mind-Set IN 1934, the journalist Johannes Steel wrote a remarkably prescient book, “The Second World War,” which described the social psychology that laid the groundwork for global tragedy. Mr. Steel was trying to peer into people’s minds and infer their actual world views and motivations — in part by examining prewar cycles of social provocation in Germany and Japan and Italy. His timing about the war was wrong — he expected it to start in 1935, not 1939 — but he was correct about many fundamentals. Yet his early readers were often skeptical and blithely assumed that there would be no war. So it has been with more recent analyses, based in large part on social psychology, foreshadowing the global economic crisis of the current day. No one got it exactly right, but the insights of the approach exemplified by Mr. Steel and used by some analysts today are worth taking very seriously. Rather than depending exclusively on quantitative analysis, this method relies on a “theory of mind” — defined by cognitive scientists as humans’ innate ability, evolved over millions of years, to judge others’ changing thinking, their understandings, their intentions, their pretenses. It is a judgment faculty, quite different from our quantitative faculties. In October 1989, I attended a conference at the National Bureau of Economic Research organized by Martin Feldstein, the Harvard economist, on “The Risk of Economic Crisis.” The conference still sticks in my mind because of a paper delivered there by Lawrence H. Summers, now the head of the president’s National Economic Council and the dominant economic intellectual at the White House. Mr. Summers told a fictional but vivid story of a big financial crisis, complete with examples of specific events and how people might react to them. Seeing it concretized as an imaginary history, and placed in the near future — in just two years, in 1991 — made it seem more real and familiar. Today, this sounds like a description of thinking that led to the 2000s boom, although the leveraging of investments tended to take a form other than that of traditional margin credit on stock purchases. Ultimately, the record bubbles in the stock market after 1994 and the housing market after 2000 were responsible for the crisis we are in now. And these bubbles were in turn driven by a view of the world born of complacency about crises, driven by views about the real source of economic wealth, the efficiency of markets and the importance of speculation in our lives. It was these mental processes that pushed the economy beyond its limits, and that had to be understood to see the reasons for the crisis. Of course, forecasts based on a theory of mind are subject to egregious error. They cannot accurately predict the future. But the uncomfortable truth has to be that such forecasts need to be respected alongside econometric forecasts, which cannot reliably predict the future, either. Still, in our current crisis, we need to try to understand the perils we face. The motivation for a vigorous economic recovery program must come, at least in part, from our forecasts of the dangers ahead. The greatest risk is that appropriate stimulus will be derailed by doubters who still do not appreciate the true condition of our economy.

Learning How to Think Ever wonder how financial experts could lead the world over the economic cliff? One explanation is that so-called experts turn out to be, in many situations, a stunningly poor source of expertise. There’s evidence that what matters in making a sound forecast or decision isn’t so much knowledge or experience as good judgment — or, to be more precise, the way a person’s mind works. More on that in a moment. First, let’s acknowledge that even very smart people allow themselves to be buffaloed by an apparent “expert” on occasion. The best example of the awe that an “expert” inspires is the “Dr. Fox effect.” It’s named for a pioneering series of psychology experiments in which an actor was paid to give a meaningless presentation to professional educators. The actor was introduced as “Dr. Myron L. Fox” (no such real person existed) and was described as an eminent authority on the application of mathematics to human behavior. He then delivered a lecture on “mathematical game theory as applied to physician education” — except that by design it had no point and was completely devoid of substance. However, it was warmly delivered and full of jokes and interesting neologisms. Afterward, those in attendance were given questionnaires and asked to rate “Dr. Fox.” They were mostly impressed. “Excellent presentation, enjoyed listening,” wrote one. Another protested: “Too intellectual a presentation.” A different study illustrated the genuflection to “experts” another way. It found that a president who goes on television to make a case moves public opinion only negligibly, by less than a percentage point. But experts who are trotted out on television can move public opinion by more than 3 percentage points, because they seem to be reliable or impartial authorities. But do experts actually get it right themselves?

Why Pundits Get Things Wrong Pointing out how often pundits' predictions are not only wrong but egregiously wrong—a 36,000 Dow! euphoric Iraqis welcoming American soldiers with flowers!—is like shooting fish in a barrel, except in this case the fish refuse to die. No matter how often they miss the mark, pundits just won't shut up, and I'll lay even odds that the pundits (and pollsters) who predicted a big defeat for Tzipi Livni in the Israeli elections last week didn't slink away in shame after her party outpolled all others. The fact that being chronically, 180-degrees wrong does not disqualify pundits is in large part the media's fault: cable news, talk radio and the blogosphere need all the punditry they can rustle up, track records be damned. But while we can't shut pundits up, we can identify those more likely to have an accurate crystal ball when it comes to forecasts from the effect of the stimulus bill to the likelihood of civil unrest in China. Knowing who's likely to be right comes down to something psychologists call cognitive style, and with that in mind Philip Tetlock, a research psychologist at Stanford University, would like to introduce you to foxes and hedgehogs. At first, Tetlock's ongoing study of 82,361 predictions by 284 pundits (most but not all of them American) came up empty. He initially looked at whether accuracy was related to having a Ph.D., being an economist or political scientist rather than a blowhard journalist, having policy experience or access to classified information, or being a realist or neocon, liberal or conservative. The answers were no on all counts. The best predictor, in a backward sort of way, was fame: the more feted by the media, the worse a pundit's accuracy. And therein lay Tetlock's first clue. The media's preferred pundits are forceful, confident and decisive, not tentative and balanced. They are, in short, hedgehogs, not foxes. That bestiary comes from the political philosopher Isaiah Berlin, who in 1953 argued that hedgehogs "know one big thing." They apply that one thing (for instance, that ethnicity and language are primal; ergo, any country that contains many ethnic groups will break up) everywhere, express supreme confidence in their forecasts, dismiss opposing views and are drawn to top-down arguments deduced from that Big Idea. Foxes, in contrast, "know many things," as Berlin put it. They consider competing views, make bottom-up inductive arguments from an array of facts and doubt the power of Big Ideas. "The hedgehog-fox dimension did what none of the other traits did," says Tetlock, who described the study in his 2005 book "Expert Political Judgment": "distinguish more accurate forecasters from less accurate ones" in both politics (will Iraq break up?) and economics (whither unemployment?). In short, what experts think matters far less than how they think, or their cognitive style. At one extreme, hedgehogs seek certainty and closure, dismiss information that undercuts their preconceptions and embrace evidence that reinforces them, in what is called "belief defense and bolstering." At the other extreme, foxes are cognitively flexible, modest and open to self-criticism. The media, of course, eat this up. Bold, decisive assertions make better sound bites; bombast, swagger and certainty make for better TV. As a result, the marketplace of ideas does not punish poor punditry. Few of us even remember who got what wrong. We are instead impressed by credentials, affiliation, fame and even looks—traits that have no bearing on a pundit's accuracy.

Greed and Stupidity The second and, to me, more persuasive theory revolves around ignorance and uncertainty. The primary problem is not the greed of a giant oligarchy. It’s that overconfident bankers didn’t know what they were doing. They thought they had these sophisticated tools to reduce risk. But when big events — like the rise of China — fundamentally altered the world economy, their tools were worse than useless. Many writers have described elements of this intellectual hubris. Amar Bhidé has described the fallacy of diversification. Bankers thought that if they bundled slices of many assets into giant packages then they didn’t have to perform due diligence on each one. In Wired, Felix Salmon described the false lure of the Gaussian copula function, the formula that gave finance whizzes the illusion that they could accurately calculate risks. Benoit Mandelbrot and Nassim Taleb have explained why extreme events are much more likely to disrupt financial markets than most bankers understood. To me, the most interesting factor is the way instant communications lead to unconscious conformity. You’d think that with thousands of ideas flowing at light speed around the world, you’d get a diversity of viewpoints and expectations that would balance one another out. Instead, global communications seem to have led people in the financial subculture to adopt homogenous viewpoints. They made the same one-way bets at the same time.Jerry Z. Muller wrote an indispensable version of the stupidity narrative in an essay called “Our Epistemological Depression” in The American magazine. What’s new about this crisis, he writes, is the central role of “opacity and pseudo-objectivity.” Banks got too big to manage. Instruments got too complex to understand. Too many people were good at math but ignorant of history.

Elements of Re-Thinking: Strategy to Function to Management

How Crisis Shapes the Corporate Model How have past crises shaped management thinking and strategy? Innovation in management, after all, is adaptive. Management is not a science, like physics, with immutable laws and testable theories. Instead, management, at its best, is an intelligent response to outside forces, often disruptive ones. Times of severe economic duress, management experts say, can serve to sharply accelerate trends already under way. The Depression and its immediate aftermath, they say, was such a catalyst for forces already in motion. The main development, they note, was the rise of the modern multidivisional enterprise like General Electric, DuPont and General Motors. It was made possible by the mature technologies of transportation and communication — railroads, the telephone and the telegraph. The technologies made it possible to monitor and coordinate business operations as never before. And the Depression made it imperative for managers to achieve efficient economies of scale to tap national markets, ensuring corporate survival amid a downward spiral in total demand. A modern version of that kind of technology-aided shift in management practice and corporate organization could be in the offing, says John Hagel III, the co-director of the Deloitte Center for Edge Innovation, a research arm of the consulting firm. The sharp downturn, according to Mr. Hagel, will force companies to go beyond simple cost-cutting to take a hard look at the economics of their businesses. Most companies, he says, are actually bundles of three different businesses: infrastructure management, product and service development and commercialization, and customer relations. The current crisis, Mr. Hagel says, opens the door to “an unbundling of the corporation” to achieve greater efficiency and profitability. The trend, he notes, is already exemplified by specialist companies that focus on particular infrastructure fields. In logistics, Mr. Hagel says, many companies farm out those chores to Federal Express and U.P.S.; in call centers, he points to Convergys; and in contract manufacturing, to Flextronics. Of the three business areas, new product development is the one that lends itself not to size, but to small creative teams, and thus is the most difficult for large corporations. Mr. Hagel cites Procter & Gamble as a big company that understands the benefits of unbundling. It has set a goal of getting half its new-product innovations from outside the company, through licensing and collaboration with partners. And P.& G., Mr. Hagel says, has invested heavily in Web technology and clever software to analyze and nurture customer relations. To Mr. Hagel, such developments look like an Internet-era rerun of the corporate transformation of the 1930s and ’40s. “We’re facing the potential to have that play out again — this time with digital infrastructures that allow companies to organize and manage their activities in new ways,” he said. Manufacturing innovations and distribution patterns have been powerfully shaped by economic shifts. Japan’s just-in-time, lean manufacturing system, management experts note, was an adaptation to postwar poverty, a shortage of capital and scarce land for factories, while pro-market policies in China and India opened the door to globalization. There may well be a different pattern of global production and distribution when the world economy emerges from the current crisis, says George Stalk, senior adviser to the Boston Consulting Group.

Lessons From Emerging Markets  As Western companies struggle to navigate the worst economy in generations, here's one piece of advice: Look at places where volatility is business as usual -- emerging markets. In these countries, companies have learned they can't just hunker down when bad times strike. They have to go on the offensive. In Eastern Europe, South Africa and Latin America, managers look at tumultuous times as a chance to implement bold, creative ideas, outflank rivals and boost their business. That means coming up with new ways to price their products. Or scrapping old marketing approaches. Or focusing on figuring out where the economy is heading next -- and how to use that information to grab market share. Here's a closer look at the lessons companies might do well to follow, if they want to survive -- and even thrive -- in this crippling recession. Among business-to-business companies, retaining customers means beefing up customer service. One multinational office-equipment company attributes its leadership positions in Argentina, Brazil and Chile to offering good service when times are relatively stable and even better service when the economy tanks. In bad times, for instance, the company might make more follow-up calls after servicing a product. And it might not try to sell new products in its sales calls, but rather talk about how best to maintain current products. To make this strategy work, the company constantly surveys customers to see what level of service they expect in good times -- and then exceed that in bad times. In some cases, rethinking a marketing or pricing strategy may not be enough. The continuing economic fallout in Western economies may mean that customers simply can't afford certain products or services anymore -- and marketers must change their whole business model to match the new reality. Once again, Western companies could learn a lesson from their counterparts in emerging markets, which routinely are forced to rethink their business models to match market conditions. So far, we've examined strategies that companies can implement. Our final lesson is different: It's not a particular plan for a company to follow in the marketplace, but a way of looking at the marketplace. In our experience, emerging-market companies that excel in turbulent times typically take a very broad view. They closely monitor economic data and then use the information to figure out where the market is headed. That helps them decide when it's time to switch from one strategy to another -- and thus outflank competitors.

Consumer psychology: From buy, buy to bye-bye Asked whether they want more stuff, consumers in rich countries have responded with an emphatic “No”. The breathtaking speed with which retail sales have plummeted in both America and Europe (see chart) has caught retailers and manufacturers by surprise. In response, companies have tried desperately to prop up revenues using a variety of promotions, advertising and other marketing ploys, often to no avail.But as they battle with these immediate problems, marketers are also pondering what longer-term changes in consumer behaviour have been triggered by the recession. It is tempting to conclude that, once economies rebound, customers will start spending again as they did before. Yet there are good reasons to think that what promises to be the worst downturn since the Depression will spark profound shifts in shoppers’ psychology.The biggest changes will take place in America and parts of Europe, where housing and stockmarket bubbles have imploded and unemployment has soared. As well as seeing their incomes fall as employers cut wages and jobs, households have also seen the value of their homes and retirement savings shrink dramatically. Although the threat to wages will fade as growth picks up, the damage done to housing and other assets will linger.

What Can Tata's Nano Teach Detroit? Still, no one disputes that the Nano is innovative on multiple levels—from its engineering to its marketing to its manufacturing. So it's hard to avoid the question: What can a humbled Detroit learn from the Tata Nano? A lot. The lessons start with the vision of Ratan Tata, chairman of Tata Motors' parent, Tata Group, to create an ultralow-cost car for a new category of Indian consumer: someone who couldn't afford the $5,000 sticker price of what was then the cheapest car on the market and instead drove his family around on a $1,000 motorcycle. "Just in India there are 50 million to 100 million people caught in that automotive chasm," says vice-president Vikas Sehgal, a principal at Booz & Co. And yet none of the automakers in India were focused on that segment. In that respect, the Nano is a great example of the so-called blue ocean strategy. "Great companies are built on creating new markets, not increasing market share in existing ones," says Vijay Govindarajan, a professor at Tuck School of Business at Dartmouth College and chief innovation consultant at General Electric (GE), who quickly runs off 10 lessons for Detroit. Among them: U.S. automakers should focus less on incremental improvements to existing cars or adding a new model to the Cadillac line in order to compete against Lexus, and think more broadly about new market opportunities. Where, in other words, are Detroit's blue oceans? Understanding your customer, or potential customers, is another. What do your customers need? What do they really want? What can they afford? The customer was ever-present in the development of the Nano. The Big Three, by contrast, are insulated. For Detroit's Big Three, those first two lessons are easy compared with the third from the Tata Nano: Rethinking the supply chain. Looking upstream, Tata brought in suppliers such as Bosch, a German maker of appliances and motors, and Delphi, a world leader in automotive parts (and onetime subsidiary of GM), in early-stage design, challenging them to be full partners in the Nano innovation by developing lower-cost components. Looking downstream at the manufacturing and distribution chain, Tata plans to build the Nano as a kit, shipping parts to a local business for assembly. This raises quality issues—Tata's brand will suffer if these local assemblers do shoddy work—but it also significantly lowers Tata's capital costs. The company doesn't need to build lots of assembly plants or hire and train assembly workers, or take responsibility for shipping the finished product.

Are Your Lean Initiatives Working?  As the global economic downturn deepens, cash-strapped companies are looking for ways to cut costs and increase liquidity. One way to get fast results is to refocus your lean efforts on the basics -- and correct the bad habits that are undermining results. Besides generating much-needed cash, you'll make your company stronger and better positioned for the upturn. It's critical to take a closer look at whether your lean initiatives are really boosting cash flow and improving the bottom line, especially during tough economic times. Our experience shows that well-executed lean programs can cut lead times and quality costs by