Welcome to the New Normal: More Frontline Tales of the Reset Economy
The last post was a deep dive on how well the Finance Industry was doing and now we need to shift
gears and look at the rest of the real world as it struggles to reset for the "New Normal". Just for the record, and to set the table, the Finboys are not only not doing well on adopting new strategies or adapting to the reset but they still struggling to cope with the last two decades of maneuvering. In fact one could fairly summarize their approach as BAU, Denial and Obfuscation. Our buddy Jake over at Econpic explains it all when he borrows from Chris Whalen of Risk Analytics (via BigPicture) to tell us that Almost 1/3 of Banks Rated F . As usual the chart is well worth looking at. Now the question is how is the rest of the business world coping with things ?
The answer is "middlin fair", as they used to say in the sheep business (that's an obscure hint and pun btw). The Readings after the break are a survey of the state of play and cover several industries (Airlines, Retail, CPG, Autos & Manufacturing, Pharma, Technology and Telecom & Telemediatainment), companies (BA, SBUX, WMT, HD, PG, GM, VW, Brailians, Chinese/BYD,BAC, APPL, MSFT, IBM, Lenovo, CSCO, Huawei, iWorld & Smartphones, NOK and GOOG) and we're going to pick on a selection to make our broader points. To be fair each industry and/or company deserves its own in-depth look of the sort we did for Dell, Citi, HD or WMT but that's be many posts and months away. Can we trust you to take the depth as at least implied and carried ? Please ?
PG as Case-in-Point
The real point is that almost every one of these companies was or is a world leader with a track record that puts it in the top tiers of business performance. As such how they're coping seems to us to be a fair test of how others might be doing. If the best of the best are struggling then how are the followers and strugglers fairing ? We'd guess anything but as well. We're going to single out P&G and the CPG industry as a whole, especially since we took an earlier deep dive on PG as being the poster child of innovation and adaptive resilience (Sailing Into the Storm: From Execution to Innovation).
Diving into the PG/CPG situation the upper l.h. sub-chart shows how various brands are doing in the retail space.There's been a surge in store brands, a major shrinkage in other brands, top brands are under pressure as are expensive brands. In other words consumers and retailers are looking for less feel-good differentiation and more value. Reflecting the deep shift in preferences as the result of a new frugality that's likely to be with us for the next decade of doldrums. The u.r. sub-chart shows yoy% changes in Non-durables spending back to 1950 and, as you can see, the drop was a severe as anything previous. Worse it's hanging around at the bottom of the cliff, battered, bleeding and still being kicked around. The only good news is that, like all other indicators, it's still not accelerating downward.
The lower l.h. sub-chart compares PG to the XLY Consumer Discretionary ETF. Obviously it did better the last downturn but has since tracked the Industry almost exactly. Oddly that tells us that Lafley's re-think and re-do was effective, judged by Red Queen standards. It also tells us that top-down macro conditions can swamp anything. The lower r.h. sub-chart shows PG per se back to 1990 and, in some ways, it's a great story of continuing to create value. Notice we built the l.t. trend by filtering out the last bubble (would that we had at the time) and that we built the Fibchart by taking the low as the point where the bubble rice crossed the trend; interestingly the stock hit the 50% correction limit exactly ! Yet, when you check the readings, PG is going thru another huge re-think to take its entire product line down price around the world. It's adapting to the new normal and using, hopefully we think, the agility and resilience that Laffley built into. That also tells us, IOHO, that understanding the "story" (or the "Theory of the Case") for any individual stock is the single most critical thing you can do in the long-run !
Case-Theory: What's the Real Story Behind the Charts ?
In this next chart we apply that theory to some of the other exemplary companies in the readings and find that it's not all that simple; that is, clear technical trends don't automatically pop up and you've got to do a lot more digging. Here's where long, multi-part and involved assessments of each exemplar are required but this is what you get instead. Consider the rest as a take-home test perhaps ?
The upper l.h. chart shows WMT meandering in the early '90s as it's business model aged, riding the boom with everybody else and then meadering again as its BM went from aging to aged to sclerotic. BUT...notice that the new WMT has held up exceptionally well indeed...all things considered. In the upper r.h. corner is BAC, another great company but in an industry that cycles around the boom-n-bust of new aircraft introductions. Each of which represents a bet-the-company risk but one that's unavoidable. The old Boeing was aging badly and didn't ride up with the last boom but then did well as new strategies and leadership along with new planes drove it skyward. The B787 teething troubles are really hurting it now, as they should, but this is not just a new plane but a new manufacturing technology and a new value chain. It was the B777 where BAC revolutionized design and engineering (btw Mulalley was the project leader and then head of Commercial Aircraft this decade). Once they get it fixed and the demand turns, well....
The lower l.h. sub-chart takes us to Technology by comparing CSCO and IBM. The latter was on death's door in the early '90s until Dr. Lou perfored emergency surgery and introduced e-business, which they rode with the boom. Then they went nowhere as Sam tried to find the Next Big Thing (On-demand and Innovation were the two biggies) until giving up and managing earnings while the Software Group saved them. Now everybody believes the "story" but there are not breakthrus here. CSCO is even more interesting. It rode the rocket during the'90s and then went bust badly but has since stayed in a trading range. Businesswise they completely re-thought and re-did the business, leaving a pure dependence on routers and switches and going after the other big telecom markets. Now we have the recent re-structuring which is the first big, large-scale exercise in organizing for innovation on this scale we've seen or heard about in many decades. Whether it will work or not is TBD but that it's necessary seems beyond question to us.
The next big story is APPL and Jobs. Notice they were at death's door until Jobs was brought back in and caught a following wind but also because he built some new sails by re-vamping the Macs and doing a complete refresh. At least on the business as it was. Then they ended up becalmed again. In 2003 Steve took the time he'd bought and resources he'd created plus his experience with innovation and design from Pixar and took us all to iWorld (iPod (music) to iTouch (video) to iPhone) which has revolutionized the cellphone market, jumpstarted the world of smartphones and created a major new sub-industry. But what have they done for us lately ? The new iTablet will be another big deal if it's done right but that won't be the kind of chasm crossing that iWorld was to the MAC. For APPL to keep on keeping on they'll need that next big breakthru. We didn't graph it but the last story, with a longish excerpt, is on Google and how it's beginning to resemble e-Bay five years ago. Lots of churning but no new NBTs despite all the cute experiments. Think about it - at this point we hope you have the toolkit.
Organosclerosis: the Dangers of Putting Internals Ahead of Value
What drags down a good company ? Jim Collins has just come out with his big new book on that topic but it's something we've been covering for a long time now.Business Hilbert Problems: Fundamental Factors of Performance
The blank graphic at right is Collins' recent interview on Charlier Rose. Unfortunately Charlie is moving servers and all you get is this really ugly black screen as a temporary placeholder until/if/when he's back on the good stuff. Either click on the graphic or the highlighting and it should take you to where you can play the temporary file.
In any case he talks about his new Five Stages of how companies are all too prone to creeping sclerosis when the let conviction of their own innate superiorities cause them to loose sight of continuing to create value in the markeplace and innovate. One of his most telling quote is about how you tell when it's in trouble...."when the CEO is all about me and not about the company". We'd generalize that and say when the company spends more time on turf-fights and personal advantage for the power-holders instead of what they can do for the customer they're in deep dodo. Know anybody like that ? How 'bout the entirety of all the failed Finance companies. What you want is the kind of company that Lafley apparantly built at PG where it's not about the players it's about the game !
Here's our checklist of key performance factors for you to use in determing whether a company is a PG or a LEH.
1) Organosclerosis - all organizations that are successful reach a point where they are insulated from external pressures, internal agendi become the dominant decision-making criteria and self-interested political decisions replace a focus on value. What kind of management system is required to correct these historical and innate tendencies - other than Darwinian sortation ?
2) Integration - no single factor determines the success of an enterprise. It needs to integrate the strategy and business model with the operational execution capabilities and establish a management system that holds the responsible parties accountable against realistic operating plans. How do we migrate from our decades-old set of isolated and conflicted functional silos to a more synergistic enterprise ?
3) Execution - most companies are competent or better on a few core disciplines but often neglect developing the full suite of functional capabilities to where they should really be. A growingly classic example is MSFT who's core discipline is Software Development but after the Code Red fiasco delivered an emasculated Longhorn to market based more on market power and coercion than enhancing customer value. How do we ensure, ala Billy Beane's A's, that we get as good a "player" in each position for the "game" we want to play at an affordable and value-effective price ?
4) Innovation - execution is all well and good but once you detox history and transform current capabilities, like a shark, you need to figure out how to swim into the SEE of the future.(Sailing Into the Storm: From Execution to Innovation) What's the best way to go about designing and implementing continuous innovation as a fundamental core competency of the enterprise ?
5) Leadership and Humanity -at the end of the day business is a team sport. And as Red Auerback taught us and the new Celtic have demonstrated you need great players with superb skills who play for the jersey they're wearing. Which requires Leadership which communicates, management systems that measure and reward real contribution and provides an environment that respects, in all senses, the individual as an adult (Aholes, Shirkers and Performance: a Draft People Principles Policy ). What HR, Communication and Leadership development approaches are best suited to the enterprise we're envisioning here ?
We suggest you apply it to every company you're involved with....or any other organization for that matter.
Business Performance Readings
Grounded BA’s aim is to save the business trip from extinction. It argues that “face-to-face interaction fuels business. In these challenging times, you can keep relationships alive through faceless conference calls or live video conferences, but chances are they won’t grow much without some quality face time.” So far this year the number of business- and first-class passengers on BA’s aircraft has fallen by 15% compared with the same period in 2008 (and an industry-wide decline of 17%). And aggressive price-cutting to try to minimise the fall in passenger numbers means that BA’s revenue from these travellers is down by more than 20%. Clearly, some of this decline is cyclical. The recession has prompted many firms to cut their travel budgets. And even when business trips are still allowed, the prospect of being stuck in economy between a screaming baby and a boring 250lb tourist, rather than stretching out as usual in business class, is deterring executives from trips they might once have made. The finance industry is cutting back on travel more than most, and it was a big user of BA’s business seats. The slump in mergers and acquisitions, and the many other ills afflicting the banking industry, means far fewer Masters of the Universe jetting back and forth between New York and London. But what really worries BA, and other business-oriented airlines, is that the cyclical downturn may be coinciding with a structural decline in business travel because of advances in information technology. Hence BA’s reference to “faceless conference calls or live video conferences.” Predictions of the demise of business travel at the hands of technology have been made before, but this time there is more reason to think they will prove right.
Retail and CPG
Starbucks Aims for 'Lean' Techniques Starbucks Corp. built its business as the anti-fast-food joint. Now, the recession and growing competition are forcing the coffeehouse giant to see the virtues of behaving more like its streamlined competitors. Under a new initiative being put into practice at its more than 11,000 U.S. stores, there will be no more bending over to scoop coffee from below the counter, no more idle moments waiting for expired coffee to drain and no more dillydallying at the pastry case. Starbucks says the efforts are already helping its bottom line, as shown by quarterly results last month that beat analysts' expectations. Still, some baristas fear the drive will turn them into coffee-making automatons and take away some of the things that made the chain different. Pushing Starbucks's drive is Scott Heydon, the company's "vice president of lean thinking," and a student of the Toyota production system, where lean manufacturing got its start. He and a 10-person "lean team" have been going from region to region armed with a stopwatch and a Mr. Potato Head toy that they challenge managers to put together and re-box in less than 45 seconds. Mr. Heydon says reducing waste will free up time for baristas -- or "partners," as the company calls them -- to interact with customers and improve the Starbucks experience. "Motion and work are two different things. Thirty percent of the partners' time is motion; the walking, reaching, bending," he says. He wants to lower that. If Starbucks can reduce the time each employee spends making a drink, he says, the company could make more drinks with the same number of workers or have fewer workers. Some say lean techniques aren't a panacea. "Those efficiencies only help when people come in the door," says Jeffrey Bernstein, a restaurant-industry analyst at Barclays Capital. "Broader economic pressures need to ease and traffic needs to increase before they can benefit from those efforts." Starbucks's U.S. transactions fell 4% in the most recent quarter. Starbucks's efficiency quest is an example of how even premium brands are re-engineering how they do business amid an economic crisis. Unlike in boom times, offering ever-fancier products and opening new stores is no longer a recipe for growth. The recession has resulted in a new thrift among consumers. In an April poll of 1,500 people, research firm WSL Strategic Retail found 28% said they were putting more money into savings, up from 19% six months earlier.
- Retail Sales in U.S. Unexpectedly Fall on Concern Over Job Losses, Income
- Retailers Brace for Weak School Shopping
- Retailers’ Empty Shelves
- Sortable Chart: From Abercrombie to Zumiez
- Wal-Mart Posts Flat Profit, Lower Sales
- Home Depot, Lowe's still suffering, D.I.Y. Chains Adjust to Smaller Projects
- Sales Continue to Slide at Macy's as Cost Cuts Fuel Improved Outlook
- U.S. Same Store Sales Update [08-06-09] Marty Cej and Linda Sims walk us through the U.S. same store sales figures.
- Same Store Sales [08-06-09]August 6, 2009Seventy percent of all retail purchases made in the U.S. are by women. When are they going to start spending, and on what? A look at same store sales numbers and household budgets with Patti Freeman Evans, research director, ForrestER Research.
- Same-store Sales [08-06-09] BNN speaks to Brian Sozzi, equity research analyst, Wall Street Strategies Inc.
Wal-Mart Thinks Locally to Act Globally Having powered its way to the top in U.S. retailing, Wal-Mart Stores Inc. has struggled to extend its dominance across the globe. But the world's largest retailer is learning in Brazil and elsewhere that the most successful ideas don't necessarily flow from its headquarters in Bentonville, Ark. That has it tailoring inventories and stores to local tastes -- and exporting ideas and products pioneered outside the U.S. Traffic-choked São Paulo, for instance, proved inhospitable to the kind of vast stores with which Wal-Mart dominates in American suburbs. At the same time, the local-market savvy of Brazilian retailers that Wal-Mart acquired has proved invaluable. "What we have learned in the past couple of years is that one size does not fit all," says Anthony Hucker, a British retail veteran now tasked with taking winning Wal-Mart store formats and expanding them globally. Wal-Mart's challenge abroad is to cater to local tastes for native products that are not popular elsewhere, while still making the most of the global purchasing might that lets its squeeze down its costs.
P&G Turns to 'Basic' to Fight Downturn -- Procter & Gamble Co., under assault by penny-pinching consumers, has quietly rolled out a version of Tide detergent that the company freely admits isn't "new and improved." The product, Tide Basic, is currently for sale in about 100 stores throughout the South. It lacks some of the cleaning capabilities of the iconic brand -- and costs about 20% less. Its very existence is one of the most telling signs to date of how the sour U.S. economy is forcing mass marketers to shift course. On Wednesday, the company reported an 18% plunge in fiscal fourth-quarter profits as sales of its premium-priced brands shrank amid tightened consumer budgets. The decision to develop Tide Basic didn't come easily. For decades, P&G had held fast to a strategy of promoting new features to convince shoppers to pay a premium for detergent, shampoo and other household staples. Then, as cheaper store brands gained traction in the aisles, P&G began offering lower-priced versions of some products -- Charmin toilet paper, Bounty paper towels -- to suit leaner budgets. . Many people for the first time are clipping coupons, trying cheaper brands and buckling down in ways they never had to before. Economists aren't sure how long the trend will last. But a recent report from IRI identified a new class of fiscally cautious consumers. Some 52% of respondents said that in the coming year they plan to buy store brands to save money; 47% plan to eat at restaurants less frequently; and 48% plan to use home beauty treatments rather than visit a salon. The 172-year-old company built its fortunes after World War II on Americans' growing affluence and inclination to equate "better" with a higher price. P&G flooded radio and television with ads promising its products delivered superior performance in everything from teeth cleaning to floor shining. In return, P&G got a superior price. The approach made household staples out of Mr. Clean cleaning liquid, Crest toothpaste and Tide laundry detergent. P&G sold lower-end brands but gave them scant advertising. Now P&G's model is under attack as retailers like Wal-Mart, Target Corp. and supermarket chains nationwide improve the quality and selection of their own brands, tempting penny-pinching consumers to forgo P&G's pricier products and eroding the giant's dominant market-share positions.
- Soap Struggle: Makers Race to Market Low-Suds Detergents For Automatic Washers (May 6, 1954)
- Dental Group Says Crest Toothpaste May Help Curb Cavities (Aug. 1, 1960)
- Marketing Classic: How Procter & Gamble Put the Big Squeeze On Scott Paper Co. (Oct. 20, 1971)
- Report: Warner Chilcott to buy P&G's pharma unit
- P&G Is Seen Likely to Prune Further
The game has changed The recession has spelt disaster for most brands of packaged goods, but not all. Consumer goods were once believed to be as recession-proof as any industry can be. Shoppers might not be able to afford Rolex watches and champagne during a downturn, the theory ran, but everyone still needs staples such as soap and toilet paper. Yet sales have fallen in this downturn, thanks largely to growing competition from stores’ own brands, or “private labels”. Private-label goods tend to cost about a quarter less than branded ones, and so appeal to penny-pinching consumers. Some shoppers are also forgoing altogether items that they used to consider staples, such as air fresheners or special detergents for sensitive skin. The big brands’ recent, ill-timed price hikes of as much as a fifth in response to rising commodity prices have accelerated the trend. Retailers have also been giving more shelf space to their own products, on which they earn better margins, further squeezing the big brands by making them less visible. Jan-Benedict Steenkamp, a marketing expert at the University of North Carolina, estimates that the share of private-label goods is now 20% at Wal-Mart and 35% at Kroger, two huge American retailers. In the past year private-label sales have grown by around 9% in America and 5% in Europe, gaining market share from branded goods in many categories. Middle-market brands, measured by price or sales, are particularly vulnerable to competition from private labels; even in countries like Germany, where private labels now account for almost 40% of sales, the best-selling and most expensive brands have not lost much ground (see chart). Many analysts believe that the flight to private labels will outlast the downturn. Ali Dibadj of Sanford C. Bernstein, a research firm, estimates that about half the people who have recently switched to private labels will never go back. The quality of private-label goods has improved, making it harder for consumers to discern any difference between a store’s brand and a more expensive rival, particularly for commodities such as paper towels or milk.
Autos and Manufacturing
Will anyone mourn Pontiac? The Pontiac brand may be going away, but General Motors (MTLQQ, news, msgs) is hoping its customer base won't. By the end of 2010, GM will have shut down Pontiac while hoping to retain the 83-year-old brand's domestic market share, which was 2% in the first half of this year. Other than GM, "Nobody's going to miss Pontiac," says industry analyst James Harbour, the founder of the Harbour Report and the author of the autobiography "Factory Man." "There was nothing unique about it," Harbour says. "It competed with Saturn, Chevrolet and the low end of the Buick line, and all the cars it had were derivative off a Chevrolet base." Adds Jesse Toprak, market analyst for Edmunds.com: "Pontiac was GM's performance-, sports-oriented brand, but it was never compelling enough, never good enough. For the most part, it was just a redundant brand. It had some exciting products that would come up and create buzz, but then they would go away. "GM can do the math," Toprak said. "They decided they would be better off without it." GM's plan, well-known by now, is to support four core brands -- Chevrolet, Cadillac, Buick and GMC -- and 34 nameplates, down from 48 today. Slimming down narrows the cost and focus for development, manufacturing and marketing. Most experts see that as the sort of strategy GM should have adopted years ago, on the theory that a company with 20% of the market shouldn't try to operate as it did in 1962, when it had 51% of the market. GM had become so ossified that the government had to intervene to enforce this line of thought. For the new GM, the loss of Pontiac is a major adjustment. Pontiac sold 88,794 cars in the first half of 2009, according to Edmunds.com. GM wants to drop Pontiac, Saturn, Hummer and Saab, which combined have 3% of the market, while retaining an 18% to 19% share of the overall vehicle market. "GM has to retain every tenth of a point of market share," says independent auto analyst Tom Libby. "They had 50%, they are now around 19%, and they are on the way to 17%. They have to stop the share decline." As for retaining Pontiac buyers, "I would say there is no way they can retain 100%, but they can retain 40% to 70%," Libby says.
- VW Seeks to Turn Nostalgia Into Sales in U.S.
- My other car firm's a Porsche Despite a distracting merger, Germany's biggest carmaker, Volkswagen, is doing well
- Toyota not chasing 15 percent global market share, Toyota Lost Touch, Executive Says
- A question of trust Guiding Peugeot-Citroën through the recession will be hard. Philippe Varin must get along with the owners
- Brazil Car Makers Leave Slump in the Dust
- BYD to Sell Electric Car in U.S. Market Next Year
- Best years of auto industry lie ahead
- Alternative energy powerhouse Brazil finds big oil
- Boeing Halts Dreamliner Plant
Big drugs firms embrace generics Cost-conscious governments everywhere are bashing pricey patented drugs even as they boost cheap generics. In the past few weeks regulators in America and the European Union have announced separate crackdowns on anti-competitive practices, including “pay-for-delay” deals, whereby big drugmakers pay generics firms to delay the launch of competitors to drugs coming off patent. From Japan to Germany, governments are liberalising drug markets, sweeping away barriers to generics. This pressure from above comes just as the bottom is falling out. A record number of drug patents expire over the next few years, which should lead to stiff competition from generics and a collapse in prices. Evaluate Pharma, an industry consultancy, estimates that about half of the $383 billion-worth of patented drugs to be sold in the world this year will lose patent protection within five years. In 2010 alone the industry will see nearly 15% of its revenue from patented drugs put at risk. Where competition from unbranded generics is fiercest, for instance in America, the price of a given drug falls by more than 85% within a year of patent expiry. Big drug firms used to turn their noses up at the generics business, but the assault on their profits has forced them to think again. In many rich countries and most poor ones, they are managing to avoid calamitous drops in revenue by peddling “branded” (but not patented) versions of their original drugs for higher prices than unbranded generic equivalents. Illogical though it may seem, such is the power of brand loyalty and inertia among doctors and patients that these branded generics often help the firm losing the patent retain half or more of the market, in value terms, even after generic competition is legally permitted (see chart).
- Drugs companies and poor countries
- Something rotten Regulators should put a stop to tactics that delay the introduction of generic drugs
Technology
What's up next for Apple? First, you must recognize that practical products that thoroughly delight consumers are exceedingly rare in our age of instant obsolescence, a time when it has become increasingly hard for companies to raise prices and demand brand loyalty because of the ease with which imitations are created and the speed at which jaded ennui sets in. Companies that cannot demand excess value through useful products paired with imaginative marketing are condemned to bruising battles for market share through price wars that eat up capital, reputation and profits. By creating a software platform in its iTunes App Store on which tens of thousands of profit-incented third parties can essentially create new versions of the device every day, Apple has essentially created alchemy out of aluminum and silicon: The iPhone has become a self-perpetuating machine that changes itself to fit new opportunities and spins off profits with little effort from the home office. It's never been done before, though every company on the planet wishes it could duplicate it. Imagine the margins that Kellogg could achieve if it could find a way to grab a 30% royalty every time someone made Rice Krispie treats. Money is absolutely pouring into the company to the extent that it now has a cash hoard of more than $28 billion and annual free cash flow of nearly $10 billion more. This astonishing profitability -- which competitors ranging from Microsoft to Nokia and Sony have tried but failed to dent -- gives Apple almost unlimited opportunity to invest in developing products. In the meantime, Apple has to keep delivering its current devices at a pace commensurate with the recent pace. Considering that it has not really slowed down in the recession and that the economy is finally heating up again, the company shouldn't have a big problem doing so. I mean, Mac sales in the past quarter were up 4% year over year, versus the negative-3% pace of the industry. Seven percentage points may not sound like much, but it's huge in this business. Plus, there are market-share gains to be made: At present, Apple is only the seventh-largest PC vendor, with a 3% share, and the fourth-largest U.S. vendor, with a 5.8% share. Both of those numbers have risen in the past two years and provide ample room for growth, particularly overseas.
- Jobs Focuses On New Tablet
- Putting lipstick on Microsoft's pig
- Microsoft’s SharePoint Thrives
- Hangover Looms for Lenovo Investors
IBM Defends Its Big Iron The mainframe's fate still matters a lot to IBM. Since their debut in 1964, mainframes have helped send astronauts to the moon, ushered in computerized airline reservations, and crunched numbers for giant banks. Although analysts estimate that sales of the big computers represent less than 4% of IBM's revenues in a good year, the combination of mainframe hardware, storage, software, and services account for nearly half of its profits. To be sure, IBM's mainframe business is slumping. The economic recession has put a damper on demand for computer systems that cost more than $250,000—and sometimes millions of dollars. IBM introduced a new version of the mainframe, called z10, in early 2008, and sales drove mainframe revenue growth of 34% in the second quarter of last year. By now, though, the new models have been installed by the most avid users and demand is trailing off. But this is a slowdown, not a collapse, says Charles King, analyst at market researcher Pund-IT Research. "I wouldn't call it the beginning of the end," he says. That's because the computer design that has shown so much resilience over the decades still has a lot of appeal to corporations. While the initial bill for buying a mainframe is high, customers can process large amounts of data very efficiently. "It's really solid, powerful, reliable, and able to handle the processing needs of large companies," says Jackie Barretta, chief information officer of Con-way (CNW), the large freight shipping company. Con-way leased two new z10s last year, and they provide the transaction processing for most of the company's computing systems. Now, Rosamilia's top priority is making it easier for corporations to run new software applications on mainframes. The company plans to introduce bundles of computers and software the week of Aug. 10, aimed at specific uses such as security monitoring, data warehousing, and disaster recovery. Mainframes are also finding a home with companies hosting "cloud computing" software that's delivered over the Internet as a service. Since customers can run many applications at once in separate partitions, the machines often operate at more than 90% of their total computing capacity, far better than servers based on industry standard chips from Intel (INTC) and Advanced Micro Devices (AMD). "As companies move toward cloud technologies, this is going to be an important option for them," says Rosamilia. Over the past decade, IBM has made it possible to run the open-source Linux operating system and related programs, and has introduced mainframe technology for running applications written with the Java software programming language. Last year, 25% of the mainframe processing power that IBM sold was for use with Linux, which costs customers a lot less than traditional mainframe software.
Telecom and Telemediatainment
Cisco's Profit Slumps Cisco Systems Inc. posted a 46% drop in quarterly profit as companies continued to pare spending on networking gear. But Chief Executive John Chambers said there are signs the economy likely reached a "tipping point" during the quarter, and stood by a pledge to return Cisco to double-digit growth. Mr. Chambers aims to do that by continuing an expansion push that has seen the company move into more than two dozen new businesses, from consumer camcorders to giant TV screens for stadiums. In order to manage these initiatives, Mr. Chambers has replaced Cisco's top-down decision making with committees of executives from across the company. Some teams provide strategic advice and evaluate the progress of these projects. In total, Cisco now has 59 internal standing committees. Mr. Chambers said in a recent interview the new structure is necessary for the San Jose, Calif., company to avoid the declining growth rates often experienced by large businesses. By expanding into so many new businesses, Cisco can replicate the success of new products it has launched in the past, "just at a much larger scale," he said. But Mr. Chambers's approach flies in the face of the management styles adopted by most companies of Cisco's size, which typically try to streamline operations and focus more narrowly on priorities. "We have gone through the toughest economic time period we've seen in our lifetime," Mr. Chambers said Wednesday during a call with analysts. But he struck a positive note, adding that orders grew sequentially during the quarter for the first time in a year. Cisco's largest business, the Internet switches that pass data between computers, declined 11% to $12 billion in its fiscal year. In addition to the recession, Cisco faced increased competition from rival Hewlett-Packard Co. The company's new management structure has at times slowed its response to rivals' moves, according to people familiar with the matter.In late 2007, for instance, H-P started promoting a warranty for its switches that provides free upgrades and support. Under Cisco's new structure, a decision about how to respond to H-P's offering was delayed as it worked its way through multiple committees, these people said. Cisco didn't match H-P's promotion until this April, and during that period Cisco's market share fell. New Organization Structure Chart
- Huawei Sees Gain in European Market Share, `Significant' U.S. Breakthrough
- The Two Sides of Verizon's Deal Making
- Smart Phones Defy Mobile Sales Slump
- AT&T vs. Verizon: Cannibal smackdown
- Friends, family and grandads too BT, a former industry champion battles decline and a huge pension burden
- iPhone market share surged 375%, Apple Highest Grossing Retailer on Fifth Avenue as iPhone Defies Recession
- Apple's Animal Farm
- Microsoft, Nokia Take Aim at BlackBerry
- Nokia's `Slumdog' Slip Puts Market Share at Risk as IPhone Takes Hollywood
- Nokia Rocks the World: The Phone King's Plan to Redefine Its Business
Is Google Sitting on the Clock of eBay? Maybe. There are some worrisome parallels between Google today and eBay in 2005-06, as the online-auction company's growth was faltering. Consider this history: In August 2004, then-Chief Executive Meg Whitman said she didn't believe eBay was approaching anything like saturation. Just six months later the company issued a weaker-than-expected forecast that in hindsight was the end of its red-hot growth phase. EBay's stock is now trading at less than half its December 2004 level.Through 2005-06 some hoped that eBay's PayPal unit, acquired in 2002, and Skype, in 2005, would prove to be new growth engines, along with international markets. As it turned out, of course, after writing off much of the Skype purchase price, eBay now is looking to jettison it. And growth at PayPal and internationally hasn't been enough to stop eBay's top-line growth rate from decelerating.When it comes to Google, there also are hopes for international growth. YouTube has some similarities with Skype, high user traffic but relatively low revenue. Whether YouTube can live up to its promise as a big ad platform is uncertain. Another of Google's potential growth engines is Android. But its ability to help Google expand in the mobile-ad market remains unproved. While investors wait for these new initiatives to prove themselves, growth is slowing in the core paid-search ad business. Google's revenue growth rate has fallen from 93% in 2005 to 31% in 2008. The recession has demonstrated the Internet company isn't immune from pressures other ad-dependent businesses face. Revenue growth dropped to 3% year on year in the second quarter. Moreover, as U.S. revenue growth was only 1.6%, it is possible that Google's core search business actually shrank in the U.S. when contributions from newer businesses like mobile advertising are excluded. Google's revenue growth will certainly accelerate coming out of the recession. The issue is by how much and for how long.























