An Admin Note: Customer Service and the ISP...Oxymorans in Action
Just an admin note for faithful readers and other checkers by. We intermittently get service interruptions where we're unable to post for "a while". Since out host is Yahoo...ahem, ahem,...., Tech Support is ATT.... and real Tech Support is Movable Type the chain of causality and responsibility is often murky at best. Unfortunately this outage has gone on for around 24+ hours instead of the usual 2-3.
We hope to get some major posts up "real soon now" as our hero Jerry Pournelle used to say and we'll be right back.
Clearly our discussion of Customer Service and its' role in Enterprise Performance and L.T. profitability is overdue. Right ?